Iberia Reviews

Lo sentimos:La navegación se ha interrumpido debido a un error.

iberia.es
2.77
70 reviews
Average Rating
Based on 70 user experiences

Rated 2.77 out of 5 by 70 Happy Customers

22.9%
11.4%
14.3%
22.9%
28.6%
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E

The worse experience

The worse experienceThey trying to make the clients furious or what I can believe they continuos providing services with that bad service they offer OMG
G

Travelling with a small dog

Travelling with a small dog sounds simple It is not The size restrictions are just to strict Mine is 36cm restriction is 25cm in the cabin Only direct flight wich get converted to vueling they do not allow dogs in the hold
R

Environmentally irresponsible

Environmentally oblivious This is a review of the Iberia flights and Airline Lounge in Madrid Lounge Suboptimal environmentally the lounge in Madrid doesn t offer anything to fill water bottles so you have to ask the lovely service ladies to do it they did it for me no problem If you don t see help about though likely your only option is to use multiple small plastic bottles The shower facilities seem to leak so suboptimal on the water wastage front The soaps and shampoos available are all packaged in single use plastics and the towels are wrapped in single use plastic Who still does that It looks as though they offer theoretical recycling in the lounge as there are two bins but neither is labelled so impossible to actually recycle Ridiculous In other news there is a good variety of food on offer including fruits I didn t eat any so can t comment on quality Flights The pillows duvets and mattresses in business class are wrapped in paper instead of plastic which is a start though why they feel they need to be wrapped at all is questionable The headsets are not wrapped in single use plastic or indeed anything which is great The food served uses single use plastics
S

Luggage lost on a very short flight

Luggage lost on a very short flight Lisbon to Italy change in Madrid Website is always down Bologna airport digited wrong my phone number forcing me to come back to airport 140km C mon guys
N

Disappointing food

The main issue with our flight was the food We flew for 12 hours and were given a main meal which was ok Nothing special Then we were given one slice of bread with ham and cheese wrapped in cling film squashed with nothing else Breakfast or our second snack as they called it was a ham and cheese crossiant and a dry muffin There was nothing warm or anything fresh ie fruit Also there s only so much ham and cheese people want It was a very disappointing experience
T

One hour lock-up because of last minute repairs

Kept us locked for one hour in an air-tight bus with no windows while the plane was going last minute checks No water No air A miracle no one fainted Terrible experience - I will not be flying with Iberia again

About Iberia

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Frequently Asked Questions

Iberia.es is the official website of Iberia, the national airline of Spain. It serves as a comprehensive digital travel platform where users can book flights, hotels, and rental cars. The site also provides tools for managing existing reservations, including online check-in, seat selection, and flight status updates. Additionally, it offers detailed destination information, access to the Iberia Plus loyalty program, and resources for services like Iberia Cargo and Iberia Express.

Booking a flight on Iberia.es is facilitated through a prominent booking engine on the website. You can search for one-way, return, or multi-city itineraries. Simply enter your departure and arrival cities, travel dates, and passenger details into the search fields. The system will display available flight options, allowing you to select your preferred fare and complete the booking process securely online.

Iberia Plus is Iberia's frequent flyer program. Members can earn and redeem Avios points for flights, upgrades, and other rewards. On Iberia.es, members can log into their Iberia Plus account within the 'My Trips' or dedicated loyalty section to track their status, view Avios balances, manage bookings linked to their account, and explore redemption options across the oneworld alliance network.

Iberia offers several travel classes, including Economy and Business Class, with specific amenities for each. Detailed information on seat configurations, in-flight services, dining options, and lounge access associated with each class is comprehensively outlined on Iberia.es. This information is typically found in sections describing the travel experience or when selecting a fare during the booking process.

You can manage an existing booking by accessing the 'My Trips' section on Iberia.es. You will need your booking reference and the passenger's last name to retrieve your itinerary. From there, you can make changes to your booking, select seats, add extra baggage, and check in online during the designated check-in window prior to your flight departure.

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About Iberia

Iberia: Spain's Flag Carrier Connecting the World

Iberia.es serves as the official digital gateway to Iberia, the national airline of Spain and a cornerstone of global aviation. The website functions as a comprehensive travel platform, offering users a seamless experience for booking flights, managing trips, and accessing a wide array of travel services. As a member of the International Airlines Group (IAG) and the oneworld alliance, Iberia leverages its extensive network to connect passengers across Europe, the Americas, Africa, and beyond, with Madrid-Barajas Airport serving as its primary international hub.

Core Functionality and User Experience

The website is designed with a clear, user-centric focus. The primary booking engine is prominently featured, allowing customers to search for and book flights, hotels, and rental cars. Users can search for simple one-way or return journeys, as well as more complex multi-city itineraries. Beyond booking, the site provides essential tools for managing existing reservations, including online check-in, seat selection, and flight status updates. A dedicated section for "My Trips" enables passengers to view itineraries, add services, and make changes with ease.

Destinations and Flight Network

Iberia.es highlights the airline's robust route network. Detailed destination guides offer travelers insights into numerous cities across Spain, Europe, Latin America, and other international locales. This content is valuable for both planning and inspiration, often featuring information on local attractions, culture, and practical travel tips. The airline's strong presence in Latin America is a particular point of emphasis, reflecting its historical and strategic importance as a key bridge between Europe and the Spanish-speaking Americas.

Loyalty Program and Customer Services

The Iberia Plus frequent flyer program is deeply integrated into the website. Members can log in to track their status, manage Avios points, and explore redemption options for flights and upgrades. The site also thoroughly outlines the different travel classes offered, from Economy to Business Class, detailing the specific amenities, seat configurations, and lounge access associated with each. Comprehensive information on baggage policies, special assistance, travel with children, and other customer service protocols is readily accessible, helping passengers prepare for their journey.

Additional Resources and Corporate Information

Iberia.es extends beyond passenger travel to serve as a hub for broader services. It features sections dedicated to:Iberia Cargo:Detailing the airline's freight and logistics solutions.Iberia Express:Providing information on the low-cost subsidiary for short and medium-haul routes.Corporate Programs:Outlining services for business travel and meetings. Furthermore, the site includes a newsroom, information on sustainability initiatives, and details about the company's history and fleet, presenting a complete picture of the Iberia brand.

Conclusion

In essence, Iberia.es is a robust and multifunctional portal that effectively supports every stage of the travel journey. It combines efficient booking tools with rich informational content, all while showcasing the airline's identity as a modern, customer-focused carrier with deep Spanish roots. For anyone planning to fly with Iberia or through its Madrid hub, the website is an indispensable resource for information, booking, and travel management.