Ilveappliances Reviews

ILVE Made-To-Order Kitchen Appliances

4.68
38 reviews
Excellent Rating
Based on 38 user experiences

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AI Review Summary Based on 38 reviews

Overall customer experience with Ilve appliances is overwhelmingly positive, with most reviews praising the product's high quality, stylish design, and excellent cooking performance. Many customers highlight the appliances as statement pieces that enhance kitchen aesthetics while offering superior functionality, such as precise oven temperatures, fast preheating, and versatile features like rotisseries and fry tops. Delivery service is frequently described as professional, timely, and efficient, with drivers handling difficult access well. Customer service is generally commended for being helpful, personal, and responsive, especially in customising finishes and promptly sending replacement parts. However, a small number of customers report significant issues, including burners that are hard to start, oven performance problems, and breakdowns shortly after warranty expiration. The returns policy is not explicitly mentioned in the reviews, but one negative review indicates dissatisfaction with post-warranty support refusal. Product quality is consistently lauded for solid build, sturdy components, and longevity, with some users replacing decades-old appliances with new Ilve models. Overall satisfaction is very high, with the majority of customers expressing love for their appliances and strongly recommending them to others, though a few are deeply disappointed by reliability and support issues.

What customers love
  • Excellent product quality and solid build
  • Stylish, statement-piece design that enhances kitchen
  • Superior cooking performance with precise oven
  • Versatile and highly praised features like
  • Professional, timely, and efficient delivery service
Common concerns
  • Some reports of hard-to-start burners and
  • Occasional breakdowns occurring shortly after warranty
  • Dissatisfaction with post-warranty customer support and
  • A few complaints about product reliability
  • One mention of an engineer attributing

Last updated 4 months ago

K

I absolutely LOVE my ILVE Milano

I absolutely LOVE my ILVE Milano cooker it s everything I hoped it would be and more The ILVE Milano is for serious cooks who take equal pride in how their kitchen is presented and how it performs - for me not only is this the cooker of my dreams with brass knobs and handles that ooze elegance having used the cooker for almost 3 years now I can hand on my heart say that these cookers are built to last and hopefully mine will last me till the end of my days I ve used all the features on my cooker including the rotisserie feature the fry top the slow cooker oven function to name a few and my favourite the pizza function There are plenty of burners and two ovens which is important for me as I have a big family and am always entertaining Although I have a large 120cm Milano I don t find cleaning the cooker difficult thanks to the individual pan supports which makes wiping up spillages easy A little scrub with a brillo pad on the aluminium rings leaves them like new There are so many options which makes my ILVE Milano very versatile if you re thinking of investing in one do it
I

Bought an Ilve induction oven

Bought an Ilve induction oven Expectations set as to delivery and was delivered when expected Delivery was very professional as access not easy
J

Personal quality experience

Felt like a personal shopping experience Our range was integral to our kitchen design and it was great to gain the expertise of the ILVE team via our kitchen contractors and design team They were able to answer my questions regarding paint colour preferences and ease of cleaning Very helpful and very happy with our product
M

ilve milano range and classic hood

ilve milano range and classic hood thrilled with the new range getting the hang of all the knobs love that the burners have separate indentations to collect any spills which make cleaning up easier the ovens themselves are excellent and it s good to have the choice of using the smaller oven for smaller meals it looks beautiful and is much admired
K

100cm Milano Fry Top

Recently received 100cm Milano Fry Top Double Oven Dual Fuel Range Cooker PD10FNE3 White Brass The product firstly looks great Very stylish and well built We opted for the fry top option as my son likes to make pancakes this feature is wonderful and convenient The fry top is heavy weighted and looks like it will last for years to come The fry top option will also be great to make other breakfast dishes and allows the user to avoid using a fry pan Very professional functionality
J

I am so dissatisfied with this stove

I am so dissatisfied with this stove hard to start the burners and the oven really is terrible it a huge disappointment although it looks great
M

Exceptionally disappointinng

Thank you for your response-would really like the opportunity to discuss this in full and I still have all correspondence and one in particular where an engineer reported the issue with this customer is overuse It is still baffelling how it was possible for me to have managed to corode hospital grade stainless steel within a sealed unit I was informed by the Ilve accredited repair agent MRCR that I was responsible for corroding a stainless steel impeller - housed deep within the oven mechanics Apparently by using a cleaning agent This was a complete untruth levied by MRCR More a fabrication to overcome the disatisfaction by the operative towards me Highly unproffesional After numerous communications and utter frustration at such ludicrous accusations and allegations I vowed never to purchase another ilve product again The oven purchased was there newest Ultra combi 3500 price tag Purchased through JL and Kitchenex there was little or no customer support and the techincal advisor was lacking the very basic technical knowledge of the product The oven was returned after less than one years use There was catorgorically no spray cleaner used much less any cleaner that could possibly have reach and corroded a stainless steel impeller located within the deep area of the mechanics of the oven and it s housing
K

I ve owned my ILVE cooker for a few

I ve owned my ILVE cooker for a few years now and unfortunately my experience has been far from what I expected given the premium price tag The first breakdown happened just a few months outside the warranty period ILVE refused to assist and simply directed me to their recommended repair company The engineer found that a fuse had failed apparently a known fault ILVE had even changed fuse manufacturers yet ILVE still wouldn t cover the cost Not long after one of the oven trays warped badly ILVE eventually agreed to replace it but it took several phone calls before they took action About 18 months ago I had to replace the heating element in the side oven after it stopped working Now after only limited use the engineer has told me the replacement element is already in poor condition and needs replacing again I was told that elements need to be used regularly or they deteriorate but not too much or they ll wear out That kind of logic doesn t inspire confidence Overall I feel ILVE ovens are overpriced the oven was sold to me as commercial grade which in my experience is laughable My advice look elsewhere before buying an ILVE oven or like me may regret my purchase and feel very disappointed UPDATE The warranty was out by a matter of months yet you refused to rectify a know issue with the fuses which is very poor customer service considering how much the ovens cost Heating element lasting 18 months is poor quality components I will continue to use the service company but I stand by what I said in my experience ilve cookers are over priced for what they are and would not recommend or purchase again
S

A Culinary Marvel for the Home

ILVE Roma 100cm Range Cooker Review Owned for 12 months As a professional chef my kitchen is not just a place to cook it s a canvas for my culinary creativity The ILVE Roma Range Cooker with its coup de feu gas top and electric ovens has seamlessly blended into our home becoming an indispensable tool in my culinary journey From the moment it arrived the Range Cooker exuded elegance in its stainless steel design Its sleek appearance promises both durability and timeless beauty its as close as you can get to a commercial grade oven a testament to its craftsmanship The coup de feu gas top immediately captured my attention a dedicated space for precise heat control Searing simmering or saut ing this feature grants me the control I need to create culinary masterpieces The dual electric ovens within the Range Cooker are a revelation Their even and consistent heat distribution ensures that every dish emerges perfectly cooked with flavors and textures intact Whether I m baking delicate pastries or roasting hearty meats I can trust the Range Cooker to deliver exceptional results every time Beyond its technical prowess the Range Cooker has seamlessly integrated into our home life The thoughtful design choices such as the soft-close oven doors and intuitive controls reflect a deep understanding of the needs of a passionate home cook It s not just a kitchen appliance it s an extension of my culinary identity Cleaning up after a day of experimenting in the kitchen can be daunting but the Roma simplifies this task The easy-to-clean surfaces and removable burner caps make maintenance a breeze allowing me to focus on what I love most creating delectable dishes for my family and friends In summary the Roma Range has transformed our kitchen into a gastronomic haven Its impeccable design precision cooking capabilities and seamless integration into our home have made it an indispensable companion in my culinary pursuits If you re a home chef who values both functionality and aesthetics an ILVE Range Cooker is a must-have addition to your kitchen With culinary delight Lisa Booth
A

Customer service

Customer service as it should be - thank you

About Ilveappliances

Discover ILVE s bespoke Italian kitchen appliances handcrafted in Italy for over 60 years Browse through our full made-to-order collection

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