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Overall customer experience with Ilve appliances is overwhelmingly positive, with most reviews praising the product's high quality, stylish design, and excellent cooking performance. Many customers highlight the appliances as statement pieces that enhance kitchen aesthetics while offering superior functionality, such as precise oven temperatures, fast preheating, and versatile features like rotisseries and fry tops. Delivery service is frequently described as professional, timely, and efficient, with drivers handling difficult access well. Customer service is generally commended for being helpful, personal, and responsive, especially in customising finishes and promptly sending replacement parts. However, a small number of customers report significant issues, including burners that are hard to start, oven performance problems, and breakdowns shortly after warranty expiration. The returns policy is not explicitly mentioned in the reviews, but one negative review indicates dissatisfaction with post-warranty support refusal. Product quality is consistently lauded for solid build, sturdy components, and longevity, with some users replacing decades-old appliances with new Ilve models. Overall satisfaction is very high, with the majority of customers expressing love for their appliances and strongly recommending them to others, though a few are deeply disappointed by reliability and support issues.
Last updated 4 months ago