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Customer experiences with In2moto are sharply divided, with a majority reporting exceptionally positive interactions and a significant minority reporting deeply negative ones. Many customers praise the staff, particularly Colin, Steve, Nathan, and Mike, for being friendly, knowledgeable, honest, and providing excellent, pressure-free service. Positive reviews frequently highlight smooth transactions, efficient bike delivery, and helpful after-sales support, including prompt repairs and part replacements. However, a cluster of negative reviews consistently criticise poor customer service, describing staff as rude, arrogant, and making customers feel like a nuisance. Specific complaints include being spoken down to by engineers, experiencing shocking service during repairs, and facing long delays for parts sourcing. The overall satisfaction is polarised, with highly satisfied customers planning repeat purchases and highly dissatisfied ones advising others to avoid the company entirely.
Last updated 4 months ago