


Raffinata lingerie, intimo e pigiami donna e uomo | Intimissimi
Based on authentic user experiences
kunal dua
6730 reviews
N/A
1 year ago
Good service And staff
I suppose some very happy and very unhappy customers write reviews Like many long time customer years years back Here is my experience excellent and one of the best brands in the market Below is the longest review Online shopping I have quite a lot orders and I have never experienced a problem I have never experienced a cancelled order I have never experienced even 1-day delay in delivery for delivery also thanks to UPS and a great decision to choose a reliable courier I have never been delivered a wrong item or a wrong size I have orders that involve app 40 products as I see from my account it would have been quite normal to make a mistake but never Only once in an order that involved many products 1 product only 1 was not delivered I was informed in advance before they sent the parcel that the product was not available I was asked if I wanted to cancel the order or keep it and I was offered fast free delivery All in all this is an excellent management at every level Return Whenever I needed to return a product I marked it and received the authorization asap I can always easily access the necessary documents for return on my account They are extremely careful about the returns and refund They are keeping a customer updated about the path of the parcel that the customer has returned Refund Just in a few days I received refund although they have a period of 14 days to issue refund Like the returned parcel they are always keeping a customer updated about the refund Quality For the category of the products that they manufacture it is the best brand that offers the best quality quality-price ratio I am still using their products that are years age old Of course I pay attention esp to the washing instructions Among some other lines e g cotton silk which is my must for spring summer ultra light cashmere line is unbeatable I use them four seasons perfect base for winter great for cool summer days It is the only turtleneck that I can use as I don t feel claustrophbic since the neck is perfectly designed Perhaps they are using the same or quite similar production line etc for their cashmere blend as Falconeri does Lingerie For those who love natural material and who are quite small in size always a problem their lingerie is a great choice Promotions 2 1 promotion 2 for 1 promotion and the sales are perfect opportunity to buy your needs Paper packaging Thanks to them that they are using recyclable paper bags to delivery the products I am very happy that I am not chocked with plastic bags that are even a problem in the recycling process The second layer white paper bag They are very handy I use them to store clothing Stores Not much to say it is just great Been to their stores in different cities all I experienced is very helpful friendly but also very professional people trying to help each customer I have learned from them e g what type of model of a particular product I should use considering my size So they really take their time to help and also to explain The same applies to the online customer service There is always someone to help One can chat or just send an e-mail someone will reply the next day Once I had a question about a payment method and they told me that they would get back to me when they know for sure it was not on their end they had to contact some entities Really they did get back to me with a clear answer after app 2 weeks so they neither ignored nor forgot Quite a long review Bottom line It is one of the best brands in the market I strongly recommend
Bobbie Glen
6730 reviews
N/A
1 year ago
Beautiful silk bikini briefs however too much plastic wrapping
I ordered three pairs of silk bikini briefs and a silk and wool tank top I was initially a bit worried seeing all the negative reviews here but decided to risk an online purchase since the models I saw in store were really nice They all arrived within five working days as stipulated in my order email and I am extremely happy with the quality and stitching The sizing is possibly a bit off - the bikini briefs are size small and fit me Very well for a 93cm hips However the silk wool tank is also size small and is a bit tight in comparison I normally wear a uk 8 and 34 band size However the two products are made in different countries so maybe there is a difference in the sizing templates The only negative comment I have is regarding the amount of plastic the order came in I actively sought out to buy natural durable and less demanding for the environment materials such as silk and wool However the briefs came wrapped in a plastic bag with a polystyrene square inside the bag and the whole delivery was in a huge plastic bag I am disappointed that in this day when environmental policy should be essential for the reputation of any company Intimissimi has such blatant apathy for its presentation and environmental footprint I love the quality and designs of their products but it seems they can do more work in terms of their sustainability policy As a young professional I can say that this alone is extremely important in forming my decision whether to support a business or not
MARY
6730 reviews
N/A
1 year ago
Can t say anything negative about them
Can t say anything negative about them their products are wonderful and the customer service always faultless
Vicky Lioudi
6730 reviews
N/A
1 year ago
Excellent
After having a problem with the tracking number intimissimi helped me solve it I surely recommend it
Truong Ngan Ha
6730 reviews
N/A
1 year ago
Have a little faith returned
Intimissimi really caught my attention with the way their stores look in Bucharest Romania I also found some of their pieces at my bf They looked decent and neat for their price range so I decided to give it a try After I put my first order I happened to came across the reviews on Trustpilot and it made me nervous somehow Nevertheless my concern was nothing My order was on Sunday 9th Jan I got confirmed email on the same day then on Monday 10th Jan I received an email noticed that my order had been sent to the delivery On the site they do have a notice which the delivery could be delay around 10-17 days if the order was made on special occasion such as celebration or discount season On Thursday 13th I received yet another confirmation from UPS the deliver company told me that the order will arrived today Friday 14th At lunchtime I got a call directly from the delivery I went down picked up the packet checked it later in the kitchen at work and couldn t stop giggling with relief and satisfaction The sizing guide on Intimissimi didn t let me down the colour was similar to what showed on site quality was exactly the same with what I saw before I m happy with this accidentally shopping which turned into another success of mine Thank you
brigsy
6730 reviews
N/A
1 year ago
Perhaps I was lucky but
I have to say I nearly didn t order from Intimissimi because of all the bad reviews They are getting at the moment but thankfully the new lockdown measures have me desperate for a fresh haul of lovely loungewear so I rolled the dice and went ahead and placed an order anyways I ordered Oct 9th and it arrived today Oct 17th which is what I would expect in fact it was a better turnaround than my recent OUTNET order which also came from Italy I ordered a bunch of things fromIntimissimi back in May and they took 3 or 4 weeks but that was kind of to be expected at the time Anyways I love their stuff Genuinely good quality and very fairly priced in my opinion I also like that their parcels arrive in paper bags that are recyclable it would be even more impressive if the items inside the bag were also wrapped in eco packaging as opposed to plastic ziplock bags but anyways still that s a plus So - For anyone else out there who is being put off by some customers very bad experiences I am here to say you may be lucky like myself and have no issues at all Who knows - Perhaps they are acting on all the complaints and have sorted their s out
zlem K peli
6730 reviews
N/A
1 year ago
Delivery On Time
I bought two product for my wife No problem with delivery I got what they show on their web Thanks intimissimi
ELSA
6730 reviews
N/A
1 year ago
Very good experience
I had a good experience with the items I ordered They were in very good shape and delivered on time I will definitely buy again
Julia
6730 reviews
N/A
1 year ago
Amazing silk
amazing silk and customer service
Oana I
6730 reviews
N/A
1 year ago
very pretty items- i was very pleased
very pretty items- i was very pleased with the quality of the items I bought their stuff online in shops Europe Japan and the quality is consistent