Itch Reviews

Useless and dishonest customer service

I will say The platform IS great for sharing content between developers A bit like a cloud sharing site If you are developing a game with people It s good for sharing progress But that can be done with any number of services This does allow to share larger files however Anyhow There ARE a lot of good games on this platform But it doesn t excuse the horrendous practices they perform To give a few examples 1 I was informed that charity content couldn t charge money for themselves So I corrected this and removed payment option as requested Over a month passed and nothing happened Now it s been over two years And they re still working on it 2 I was told I apparently forgot to turn on something in my user profile that allowed me to leave comments I once again did as instructed The change did not work Nothing was done for a few months Then I got a reply after sending a SECOND mail that they were just lazy and gave up on trying to fix it Telling me to instead just make a new account and try again 3 While logged in A product accurately displayed as 2 stars from the 2 reviews it had gotten While logged out however the product SUDDENLY became 5 stars I m not sure why it does this But it s very disingenuous 4 Falsely advertised content is allowed to stay I ve seen several dozens of ex Art packs falsely advertised As for example Containing X amount of pictures Like Over 100 pictures and then the actual pack had around 87 pictures This was reported on 30 art packs Nothing Happened They are still up 3 years later 5 Similar to above people can upload content without a description Yes you can choose not to purchase it ofc But the fact someone can put a product up for sale with close to 0 information is just bad form This is especially true for anything in their 18 section I ve several times seen comics and similar just sold as Comic doesn t say how many pages what content what genre I m not here to purchase a loot box I expect to be able to tell what I m buying AND to be able to get what I pay for I get it can be hard to run quality control But this is akin to when Steam sold games that doesn t even launch But it NEEDS to be stricter on what is enforced Require a minimum of disclosing WHAT is in a product I can agree to be more lax on pay what you want products But even then You could see something you really do not wish to see But on paid products There should be a bare minimum of someone doing a quick scan to see if the content match with what is advertised Or if it even has a description 6 They support criminals I m not sure how much information I can disclose But in short They host content of people blacklisted by IP holders for using their IP illegally And they just let them sell it One person that got a cease and desist AND was banned from Patreon for drawing minors is gladly being hosted by Itch Despite dozens of accounts of fraud They are VERY hands off with their 18 content 7 Reviews comments are largely useless Reviews are only visible to devs Who Ignore it If they are bad apples And comments are mostly selectively displayed based on who you follow 8 You can t really search for certain things Unless you have a link to certain content you ll never anything of a specific genre unless you look in the recommended related section of those things Some things are understandably hidden But when you specifically search for them and they still don t show up that s a bit of a nuisance I think that covers most of it As said It IS a good place for indie devs Really really slow But its an alternative If you traverse outside of that section of Itch io however it s like a proper storefront that has a sleazy backroom with under the table deals