


JetPens - The Best Pens & Stationery From Japan & Beyond
Based on authentic user experiences
Customer
6736 reviews
N/A
1 year ago
Not Honest
I purchased a CW T Type A pen from JetPens The pen arrived with its wrapper already open and there are nicks all over I think they sent me a used pen
Giraffen hirschk fer
6736 reviews
N/A
1 year ago
They sent me a used fountain pen and lied about it
I am a fountain pen collector so it is very important to me that what I buy is a new product I was a bit careful after reading the reviews here but I thought I d still give it a try I specifically wrote an e-mail inquiring if all of the fountain pens they were selling were in 100 new condition I got a response assuring me that every pen they would sell were new When I received the pen I already had a bad feeling The feeder had stains on it But I couldn t tell for sure because it was my first fountain pen of this brand It was just a nagging feeling because something was off but I had no proof When I bought another fountain pen of this brand I had my certainty I knew that a new pen of this brand would be SEALED the one they sent me was opened and it wouldn t have any stains anywhere It just feels so awful being lied to like that I asked a specific question and what I got was a lie Plain and simple And of course I paid a full price for a used pen I have no problems with it when companies sell used fountain pens but they should declare them as such Otherwise it s scam On top of that lying to your customers like that is very questionable to put it very politely
Jae Yoon
6736 reviews
N/A
1 year ago
I was a loyal customer until I received
I was a loyal customer until I received an used product labeled new Then I found out they delete all bad reviews Never used again since
Jetpens Sux
6736 reviews
N/A
1 year ago
Selling USED products
I ve purchased from them several times now and each time at least one of the pens I received was used I believe the pens they demo in their videos and pictures are the very same products they ship to their customers Thus my new pens last a few days if that I do not trust this company and will never buy from them again
John Krawczyk
6736 reviews
N/A
1 year ago
Wrong sizes sent
Wrong sizes sent They really don t provide enough information to order the correct size No problem they still make a profit by the shipping costs alone I ordered 38 mm refills but the barrels are really fat won t fit my pens They need to list both nib barrel sizes
Christopher Michel
6736 reviews
N/A
1 year ago
WARNING STAY AWAY
This company has some seriously strange ideas about security I tried to purchase a planner from them on 4 8 22 The purchase went through and I was debited the correct amount Two days later on 4 11 22 I received an email explaining that they needed to verify my purchase and telling me that they had not only kept all my credit card info but that they d gone back in and made a second unauthorized debit and that I needed to verify the exact amount of that debit before they d send me the planner I ordered I checked with my bank and this is absolutely not a typical thing I ended up canceling my credit card to prevent them from making further debits After further emails back and forth I m convinced they weren t trying to scam me but no vendor should ever make unasked for withdrawals from anyone s account for any reason That s NOT how you verify a purchase I did receive my initial money back as well as the second debit but I ll never do business with them again and I urge anyone to check that they ve ceased this practice before buying anything from them
Ava Grace
6736 reviews
N/A
1 year ago
HORRIBLE
HORRIBLE PLEASE DONT FALL INTO THE TRAP AND DON T BUY ANYTHING FROM HERE The chances u will receive a good unused product is very low and if it was me i wouldnt wanna risk it I came to know about JetPens through YouTube and trusted them but i regret it Honestly i have never had such a bad experience buying stationery as much as this i brought three expensive pens and a pen pencil not only did the pen pencil not have the features it is supposed to have the pens were a total scam as they were most def used ones I am so disappointed since two of the pens cannot even be used as the ink isn t coming I think cheap pens brought at small shops are better than this the pens and pencils had a comfortable exterior I admit but that it and what s the use if i cant even write with them since no ink is coming the nibs of the pen were not smooth at all it s not even about the money right now but the fact that their packaging was so poor and the pen didn t even come in a packet they didn t have a covering on the nib either overall a very horrible experience never buying again
CSchmidt
6736 reviews
N/A
1 year ago
Total con job
Sold me an expensive pen that is obviously broken or a poorly made copy Multiple attempts to contact Jetpens and I am only getting the run around The is ZERO customer service and they refuse to take it back This thing is like trying to write with a steak knife They offered a new nib for the pen but never actually did anything Total con job No wonder they have a D- rating
Daniel Powers
6736 reviews
N/A
1 year ago
They cancelled my order 5 days after I
They cancelled my order 5 days after I placed it Their shipping times are stupid bad 4 Days before expecting a shipping notice
Patti Beauchene
6736 reviews
N/A
1 year ago
Got just what I wanted
Got just what I wanted Happy