Based on authentic user experiences
Cath1960
6778 reviews
N/A
8 months ago
Customer Service
Customer Service really second to none although my parcel arrived damaged thanks to the courier Jo Loves were amazingly swift and helpful resolving the situation to my satisfaction - grateful And GREAT products Only criticism is that the personalised card enclosed with items could have been a little better print quality
Polly
6778 reviews
N/A
8 months ago
great service
Jo loves got unlucky - their mail order delivery firm let them down I rang them and they immediately refunded me and sorted out my problem Excellent service - credit to Alistair who handled my issue swiftly no s efficiently
BMc
6778 reviews
N/A
8 months ago
Extremely happy patron
I discovered them a couple of years ago and I am hooked The fragrances are absolutely lovely and I can t get enough of them I have purchased numerous products and I would make a fantastic brand ambassador Hahaha The staff are wonderful and make you feel very welcome and let you browse around without forcing things down your neck Thank you
Kate Croucher
6778 reviews
N/A
8 months ago
Very disappointing candle and very poor
Very disappointing candle and very poor customer service The customer expects better considering the high price and we shouldn t have to bear the cost of returns Jo Malone gives far superior service so will stick with them in future
Safia
6778 reviews
N/A
8 months ago
Expensive but worth it
Delivered within a few days of ordering beautifully packaged emailed to ask for products to be individually wrapped as they were gifts Love the products
Kirsty
6778 reviews
N/A
8 months ago
Jo Loves products are incredible
Jo Loves products are incredible I was given one of the discovery sets as a gift from a friend which meant I could smell a huge range of the Jo Loves perfumes and decide my favourite Spoke to Customer Services as the discovery set came with a voucher for a full bottle and was a little confused on the website how to use it The Customer Service was the best I ve heard from in a loooong while So helpful so friendly and so knowledgeable on everything Would highly recommend using Jo Loves I learnt my absolute fav is Jo by Jo Loves the signature of course I ll be back for more soon I have no doubt xxx
Sarah Lou
6778 reviews
N/A
8 months ago
Seamless service Scent remains all day
Live chatted with Georgia as had a query about fragrance choice as not able to get in to the store Extremely quick response knowledgeable and helpful Went with the Pomelo and her advice on the 2 free samples perfect for hand luggage size All arrived within 48 hours Delighted Think previous older reviews have been acted upon as my experience was seamless Thank you Jo
Nick
6778 reviews
N/A
8 months ago
Love their products
Love their products The smells last and the candles are amazing Worth the extra money
Janet
6778 reviews
N/A
8 months ago
Outstanding customer service
Outstanding customer service from Georgia at the Jo Loves Customer Service Team There was an issue with my order at checkout and Georgia went out of her way to help me and correct this to ensure I received everything correctly and as intended Many thanks and very much appreciated
Tracy Wootton
6778 reviews
N/A
8 months ago
I never leave reviews but felt
I never leave reviews but felt compelled to highlight the excellent interaction I had with Georgia from Jo Loves this week In a world of automated customer service replies and big company lack of care I received generous and kind service and am thrilled to have found such bright loving people in business Thank you Georgia and thank you Jo Loves I am new customer Keep doing what you re doing you re awesome
