Journeys Reviews

Do not purchase anything you do not

Do not purchase anything you do not physically have in your hands I went into our local store ordered and paid for a pair of shoes for ship to home through the associate at the store The company cancelled my order the next day by e-mail It has been 3 weeks several e-mails and phone calls and I have not received my refund I will never do business with a company that blatantly steals money from unwitting customers Never again

Shady shipping

Ordered two pairs of shoes was given the same tracking for both Only one pair arrived and with no notification Second pair still hasn t shown up The tracking is all over the place with delays and operation errors I m honestly not even sure the information is correct Shady business practice Update Received the notification from Journeys that the shoes were delivered No package checked with neighbors too Contacted customer service and was told they wouldn t do anything for me Don t bother with them

Only one shoe came they canceled my order with no communication

I m not one to normally write negative reviews but am so disappointed and want others to know my experience before purchasing things that need to be shipped The customer service I received instore was wonderful - 5 stars However the process of ordering and shipping to my house has been terrible I ordered a pair of birkenstocks on the 22nd of November I received a box on the 29th that was beat up and only had one shoe in it It wasn t even the correct color or size I was told the fastest way to handle this was to go in store and return them and reorder That s what I did I was told they had 8 left in stock so I took care of it the same day 11 days later and I still haven t received the shoes I contacted customer service through text a nice service offered and was told that my order was canceled on the 4th of December due to being out of stock I was not notified about the cancelation never recieved an email with my order number either To top it all off instead of just sending me a refund on the debit card I used they have started the process of sending a me a check that will take 2-3 weeks to recieve Now I m out 175 two weeks before Christmas and had to find somewhere else to order my daughters big gift I will never order anything from journey again I was also told if I had notified them by the 7th they could have changed my refund to put it back on debit card Again I never received any notification about the cancelation otherwise I would have taken care of it the day it was canceled

Shipping processing time is terrible

I placed an order for one pair of shoes on 12 17 The site said they would be delivered in 3-5 days It is now 12 22 and they have not even shipped the shoes They lie about shipping dates to get orders Very disappointing

1 star because it shippped

1 star because it shippped Wouldn t be surprise if this company had a several pending lawsuits for unethical business practices this company needs to be boycotted and shut down for this many negative reviews I wish I read these reviews first before spending my hard earned money if you can avoid purchasing from here please do unless you want endless problems I m personally telling everybody I know to never shop here for anything no matter what shut them down how could a company continue to run like this unless it has absolutely no care for it customers My story is they pulled this double charge method like they re seem to be gettin away with everybody Journeys thinks it s fair practice to hold money you have for a purchase in your bank account they claim they want to make sure we have the funds in our bank however they come back and charge again the same amount as the initial charge once your item ships how about if we have the funds take it then and if we don t have it deny the purchase just like everybody else Don t see the science behind that besides them wanting it to appear to be bringing in more money than they actually are to their shareholders Double charging everybody will definately make it seem like thier business is doing better than they actually are These reviews seem to share the real story of journeys and how they operate Surprisingly for me the shipping was smooth I got the item in a timely manner but it s been over a week since my initial charge was taken and they re still holding it Also blaming it on Apple Pay when Apple Pay has a direct deposite system where there is no wait once the money is released Customer service was called several times was no help at all Unexcepable

Faulty website

Tried placing an order online using Apple Pay because my wallet wasn t close by It claims payment wasn t completed but it emptied my cart as if my order went through I also received a notification about a pending charge from my Apple Pay as if my order went through Checked my email nothing from Journey s about an order So I called customer service explaining the situation she then says Oh yeah we ve been having a lot of issues with Apple Pay and the website canceling the orders I suggest you use your debit or credit card and try to place the order again I told her Apple Pay needs to be removed as an option to use on the website and excuse me no I will not so I can have 2 pending charges in my account She said well we can t control how the website process authorizations with an attitude I hung up because I was done talking to her I used to love Journeys but I will no longer order from them There shouldn t be pre authorizations as if I m getting gas at a gas pump it s ridiculous

Completely lying about delivery date and holding my money hostage

I placed an online order Order details and email said Delivery 3-5 Business Days It is day 8 and my order has still not even shipped They would not let me cancel and said that I have to wait to receive the order and then take it in person to a Journey s store to receive a refund Terrible experience

I would give them zero stars if I

I would give them zero stars if I could I purchased an item online Paid through Apply pay on a Friday morning and they took the money out of my account right away as usual I picked up the item Saturday Tuesday morning I see that they were trying to charge me again I called them and they said they hold the amount in case the payment doesn t go through 3 days they said I have never had a company do this They got the payment You cannot make online payments without making a payment Terrible business practices They have lost a customer I will never order from here again and will tell others as well