Jtv Reviews

STAY VERY FAR AWAY

STAY VERY FAR AWAY WORST COMPANY RETURNED MY ITEM WAS NEVER REFUNDED AT ALL WHEN CONTACTING CUSTOMER SERVICE CHAT NO RESPONSE THEY LEAVE ME WAITING FOR A REPRESENTATIVE THEN IT SAYS THEY ARE ALL BUSY THIS HAPPENS ANY TIME I HIT THEM UP

I won t be purchasing from them again

I ordered a ring from them and noticed that after a week it still hadn t shipped I contacted them and resolved the issue but they never contacted me and made me aware that there was an issue in the first place When I finally recieved my ring it was beautiful but arrived in a plastic bag inside of a little box Like when you order from Ebay That was slightly off putting A few weeks later the band of my ring a sapphire and sterling silver solitaire dented and became misshapen I ve never had that happen even with costume jewelry

Outrageous 14 day window if your item goes on sale after purchase

I ordered a necklace and noticed it went on sale after purchase Customer service rep stated there is a FOURTEEN day window for credit back to be issued on difference between sale purchase price It had been 18 days I could send item back repurchase at sale price less a 25 restocking fee Really You can t just issue the credit save me all that hassle plus the extra fee I d be out Nope Other retailers Macys QVC HSN will honor a sale price for up to 30 days from purchase I am disgusted will not purchase anything from JTV again

I love JTV but I m shocked

I have been a loyal customer of JTV for approx 16 years When I called customer service today to place an order I was shocked to find out that I was talking to a person in the Philippines JTV has outsourced their jobs to another country I m sure this is all in the interest of saving them money And this has nothing to do with being prejudice because I definitely am not I used to love talking to the friendly JTV employees when I called in to place an order They were all so friendly So often we would end up laughing about something and they would truly make my day I loved their southern accent and southern charm Truly some of the nicest people I ve ever done business with But not anymore Unfortunately this is happening more often than not I am forced to do business with a person I can t understand and it ends up taking me forever to place the call I think it is shameful to not hire employees in our own country One more example of sending either our products to another company to be built or hiring people from another country I find it difficult to believe that this decision is due to an employee shortage In the past when I called customer service every JTV employee talked about how they loved working there and what a wonderful company it was to work for I know for a fact there are several of the JTV program hosts that have been there either since the company started or a few years after Since JTV has been in business for 30 1 2 years that speaks volumes about how they take care of their employees JTV has a huge customer base The show hosts often state how their jewelry shows reach millions of viewers in the US Canada and a few other countries I highly doubt the outsourcing is due to financial difficulties based on the number of customers who purchase from them We re making our country weaker by sending our work overseas and enriching other countries It s obvious America is on a downward spiral and it is heartbreaking to see JTV contributing to the problem My fondness of this company has certainly changed I doubt this review will be read by the JTV President or other employee executives who made this outsourcing decision I most likely will not stop doing business with JTV because I make jewelry and they sell jewelry making supplies But I ll try my best to place my orders online and avoid calling their customer service Paying customers should not have to exhaust themselves while trying to understand a customer service person in our own country What used to take a few minutes took almost 15-20 minutes today Its bad enough that everything I buy today is from China Yes I said it I spoke the truth and said what 99 of Americans want to say There may be those who have an issue with what I ve written Just remember we re all entitled to our own opinion In closing I want to reiterate JTV has high quality beautiful jewelry and related products Its not about what they sell its about what they did They took away from their own home country to help enrich another It s happening way too much Disappointed to see JTV being part of them problem

Trustworthy

This company is on the trustworthy list I ve been shopping with them oh maybe 20 years now I m old and forget stuff anymore Hahaha Anyways during all these years I ve only had to send an item back twice Once because I didn t like it and once because it had been damaged Best quality and best prices for jewelry Fast delivery and well packaged

In defense of Jewelry Television

I have to defend JTV pronto I m reading negative reviews and they seem a bit unfair One is due to too much talking really another is due to a broken piece after TWO YEARS of use that s not JTV s fault one more is due to dented sterling silver that s on you lastly is due to an issue but it was RESOLVED People what happens after JTV mails you the piece is on you not them If they help remedy the problem that s a good thing I ve been a customer since 2012 with no complaints Most of my purchases have been costume that s held up wonderfully You have to be careful and if something breaks take it to a local jeweler All purchases come in a medium sized plastic bag and their customer service is extremely helpful Hopefully I ve defended you guys well - Robert Tommy Gems Mark Pearls Scott Gems Jennifer Mandy Lissa Misty and Nikki GirlfriendFridayNight SparkleLikeYouMeanIt JewelryLove

My preferred network for jewelry

I ve been shopping here for over 20 years The only issue I ve had is the sizing of rings Some run small I ve not had any issues returning something I almost always qualify for free shipping If you buy more than one of any number you only pay shipping for 1 Their customer service has been thorough helpful professional and polite They are located in Knoxville and I can understand what they say It appears that their employees go through training I watch some hosts more than others There are one or two I prefer to not listen to but they are all professional and mature at least while on air

Satisfied long time customer of JTV com

I have ordered lots of jewelry from JTV com and it has always been a positive experience Shipping is fast and reasonable sometimes even free It is very easy to return items receive a refund simply send them back in the original package They will also repair for free items if they arrive damaged and you don t want to return or exchange it Their prices are fantastic I will never buy jewelry from a department store or jeweler again since I can find similar items at a fraction of the cost

JTV IS MY GO TO JEWELRY PLACE 1

JTV has a wide selection of jewelry with prices for everyone I have order a lot from them and always had a great experience I live in Canada so shipping takes longer and that is okay Refunds may take a long time but you do get it with notification Customer service is one of the best I have ever experience They try their best to deal with issues I have had nothing but a positive experience I will continue shopping JTV I find some people who do not like JTV are very impatient Patience pays off I strongly recommend JTV