Tvstoreonline Reviews

If I could give no stars I would

If I could give no stars I would I called them to make sure I would get the costume and even had priority shipping After 5 days I called them again and it had never shipped out They had no idea why it didn t ship DO NOT ORDER FROM THEM

Emailed two time around a question for

Emailed two time around a question for a costume with no response bad customer service

SCAM

Never received my TV ups won t tell me where you had it delivered Wasn t my house is all they could tell me Don t order anything it s a SCAM

Frustrating

I placed an order for a Santa Suit with expedited shipping A couple of hours later I decided to cancel the order I sent two emails requesting to cancel the order and received no response The next day the item was shipped My request was ignored After receiving the item still no response to my initial 2 emails I contacted them again through the chat interface and the costumer service representative directed me to the returns page on their website No attempt to further help or gesture of sympathy I completed the requested form and sent the item back I spent an additional 15 62 on this shipping A few days later I received an email from Rakuten I made the purchase through them saying that they too had problems reaching them but they would issue a refund to me and no return was necessary This was after I had already spent additional money to return it to them All this hassle could have been avoided if I had gotten a prompt response from them on the first place I will make sure to share my experience with others so they stop and think before making a purchase from them This was both disappointing and frustrating This should never happen in an online transaction How hard can it be to reply to an email from a client Bad business practice If you do purchase from them make sure it is something you are 100 sure you will not have to return Otherwise you are on your own

Merchandise is fine but I hope you don t have to return an item

Like so many others have written it is a fly by night operation that isn t equipped to handle any sort of customer service I would swear this is being run out of someone s basement I purchased 4 t-shirts I decided to return 2 not because there was anything wrong with them but I simply changed my mind once they arrived BTW I paid through PayPal I patiently waited a month for my refund before I placed my first phone call I was told that the lady who handled that was on vacation and she would call me upon return 2 weeks later I placed another call and again reached the same man I spoke with the 1st time He assured he would make this a priority and I would have my refund immediately 10 days later I placed my 3rd call and spoke with a woman I presume the one that was on vacation in first phone call She said the same thing they would process it immediately and I should see the refund to my Paypal account soon 3 more days have passed and still nothing I have now had it up here hand at my forehead and now want to warn anyone else considering buying from this fly by night operation Yes there is a great selection However I HIGHLY suggest doing business elsewhere even if the same item is a few dollars more

I ordered a black men t shirt from this

I ordered a black men t shirt from this website and it wasn t what I saw online Fake and the t shirt wasn t quality as it shows online cheap t shirt with poor print I have regretted for wasting my time and money Fake stuff I will tell all my friends not order from this website

TERRIBLE customer service

The order I placed was a mistake on my part however trying to cancel return the order was the biggest hassle I immediately realized I placed the order wrong so I quickly emailed them back to cancel the order I could not call because they were closed at the time The next day I get an email saying my order is shipped but I never got an email explaining that my order could not be cancelled Their return policy is terrible you basically have to find your own way to return the item I packed it up and sent it to UPS where the lady told me it would be 11 to send it back That is double the amount of shipping I paid and I d actually be losing money if I returned the item I called to complain and the woman kept arguing with me telling me it was my fault I know it was my fault that I placed the order but the least they could have done was help me out instead of argue with me They pride themselves on such great customer service but they can t even cancel an order Never ordering from them again

This store is a scam

This store is a complete and utter scam They take your money and then don t send your item nor do they answer any of their emails They make themselves out to have so many items but I truly believe they merely have nothing to offer