Justlinen Reviews

Shocking customer service After a lengthy delay waiting for confirmation of dispatch of our order we were promised that our order would be dispatched that day for next working day delivery so rescheduled several appointments Yet again no sign of our order so telephoned Just Linen and they were no help whatsoever Not willing to contact the courier or anything This is the third consecutive order they have messed up Never again Avoid avoid avoid

SCAM Very Poor website design and EXTREMELY expensive for postage costs Needed to order a single pillowcase for my Grandmother as she had bought the quilt cover separately and didn t realise it wasn t included The pillowcase was 8 50 but and the delivery option was 1 50 for a single pillowcase I got an extremely abrupt email from them to tell me that I needed to pay an extra 8 45 for delivery or they would cancel the order So they wanted me to pay 8 50 for a pillowcase and 9 95 for delivery Best avoid

I ordered from just linen and spent over 100 on bedding One of those products was a king size sheet however I was sent the wrong size in the king size sheet packaging I phoned customer services who asked for proof The email address on the return form to send the pictures bounced back I also found an email on their website which bounced back also Beginning to think this website is a scam Won t be returning here again to purchase bedding I don t really care about a refund or exchange anymore it s been very challenging to get an email address for this company which actually works and won t be wasting my time trying Shocking service and totally frustrating website

I ordered several items from this company at the weekend The items were delivered yesterday On opening the box I discovered that two of the items were faulty and the packaging of one of the faulty items was ripped and dirty - consequently the item itself was also dirty Appalled by this both issues must have been clearly visible on selection and dispatching of the items and I could not believe that any company would send something out in such a state I immediately contacted the company on the phone contact number on the invoice The woman who answered the phone was not in the least bit apologetic and seemed quite sharp and dismissive and told me to send photographic evidence to the email address on the invoice I immediately photographed the items and emailed the company stating that I would like a refund in line with my statutory rights and that I would like to know how the company intended to recoup the items I heard nothing I again rang the company this morning and the woman who answered told me that emails were answered in strict order of receipt and when I asked about timescales she said that I would receive a response by the end of the day I have waited for a response and at close of business I have had no response from the company The company state on the invoice that if items are faulty or damaged the customer should contact them rather than return the items I am now in the position where I have items that should never have been dispatched in the first place and despite contacting the customer service twice and providing the requested evidence I have had no satisfactory redress I note from previous reviews that other customers have had similar unsatisfactory experiences I will not be using this company or any of it s partner websites again I continue to await communication and swift redress from the company

Ordered 4 haliquin cushions the last of the line And a very good discount Two were feather pad filled and two were form filled pads Called Dawson and all they could say was tough that s the way they come We do not stipulate on our web site what they are filled with Surely if you order 4 of the same things you would expect them to be the same Would not replace the pads They offered to take the back but I just wanted what I ordered I have shopped a lot with just linen this is the last time I will do so Regards