Kaleidoscope Reviews

Kaleidoscope | Different by Design

kaleidoscope.co.uk
3.55
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.55 out of 5 by 137 Happy Customers

42.3%
13.9%
14.6%
14.6%
14.6%
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C

Still haven t received my items

Still haven t received my items I waited in on Friday then Saturday evening Now it is supposed to be delivered Monday Don t know when yet Can t wait in all day I always seem to be one of the last deliveries then they must run out of time So very frustrating
J

Incorrect item sent

Incorrect item sent Ordered Khaki trousers and received Pink sweatshirt Returned immediately but still waiting for correct item Also noted on order item to be delivered over side gate but left hanging out of letter box in full view of passers by
N

Awful customer service

Awful customer service Item on an order coming from suppliers went to a completely wrong address I cannot make them understand this when I call and have even got proof from TNT of delivery sent to wrong address They have put the phone down on me not dealt with anything and I am now going to go to Head Office treated like absolute crap
H

Appalling behaviour

Haden has told me that you are in touch with me regarding the rusty oven that is a lie - you have not been in touch with me I dont know what is happening you appear to be passing the buck Both companies are just passing me from one to another This is disgusting high-handed treatment from two companies who dont give a stuff about their customers That must make you feel very proud of your customer service Appalling behaviour
L

Made my online purchase and paid for

Made my online purchase and paid for next day delivery I did not receive my delivery the next say or the day after that Contacted customer services through online chat I was informed there was a delay in my item I asked to cancel the item and that I would like a refund The item of clothing was bought for a specific night out and it was too late I was assured that someone would be in touch within 24 hours in regards to my refund no-one has been in touch Very frustrating and disappointing Won t use this company again
M

The boots ordered were sadly too small

The boots ordered were sadly too small so I arranged a courier collection with Evri The date was fixed I had confirmation but despite my staying in all day waiting for the courier nobody called I didn t receive any text messages either Waste of time all round I shan t bother again
S

Absolutely rubbish the top I received

Absolutely rubbish the top I received looked nothing like the top advertised When I wanted to return I couldn t as they will not allow returns unless a fault with p3oduct Will never use this company again
J

Haven t received it yet from Evie

Haven t received it yet from Evie Apparently delayed after being notified had been received by them No reason why or when will be delivered Hope I receive before Christmas Eve
S

Very poor customer service

Very poor customer service First time I have used them and would not shop there again They don t listen to your problem and just feed back with rehearsed words Still not received my order they keep extending the delivery date and fobbing you off
L

Delivery address incomplete

Kaleidoscope managed to omit my flat number from my delivery address despite having confirmed it correctly in their email acknowledgment of my order When I contacted them regarding this they didn t seem to understand and insinuated it was my fault Of course I order things leaving part of my address off

About Kaleidoscope

Kaleidoscope is here for every moment, whether you’re looking for wear-on-repeat styles or wanting to refresh your home. Elevate your everyday.

United States

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