BE WARNED
Hey we bought YIHome camera s for our security at the YIHome site after a while we received a note that the name of the company had changed to from YITechnology to KAMI with accompanying app So far so good but now they are going to add their advertising on the app so when you are starting up you camera s you get first an advertising so I complaint There explaining is below if your having YI camera s stick with YI be warned their explanationJhon Kami Jun 1 2023 22 54 PDT Hello Acmij As you know we are committed to providing you with the most secure reliable and innovative home security solution In order to continue developing and maintaining our advanced technology while keeping the cost of our premium services as affordable as possible we will be introducing advertising into our app We understand that this is a change to your current app experience and you may have concerns about it We want to reassure you that we have taken every measure to ensure that these changes are as seamless as possible 1 Privacy is Our Priority We want to reassure you that your privacy remains a top priority The introduction of advertising will not compromise the security of your data in any way 2 Continuous Improvement The revenue generated from this advertising will be reinvested into our technology to ensure we can continue to provide you with the highest level of service and most advanced smart home cameras on the market 3 Ad-Free Option for Premium Users While we are introducing ads we re also launching an ad-free experience for our Premium Service subscribers This will allow you to continue using our services without any interruptions We understand that changes like this can be unexpected and we appreciate your understanding as we make this transition Our team is always here for any questions or concerns you might have Please don t hesitate to reach out to us Thank you for your continued support and for being a valued member of our community We look forward to serving you with the best in home security solutions Your ticket reference number 923778 Best regards JoeKami Vision and YI Support
A Van Wamelen
N/A
Your a bs company
Your a bs company
dani eden
N/A
Yi ot cameras are NOT good value
Yi ot cameras are good value - but totally ruined by the app Governed by greed to sell cloud services there are constant adverts and screen diversions Replaying alerts from the SD card no longer works If a complaint is made the response is an insulting offer a reduced rate for cloud facilities There are equal value alternatives without the greedy Kami culture
M B
N/A
Yi ot cameras are good if with a better customer service and app
Yi ot cameras are good value - but totally ruined by the app Governed by greed to sell cloud services which that if you unfortunatelyuse it it keeps autorenew and charging you even when you cancelyour plan the company gives very specific instructions to cancel your subscription you follow it and you will still get charged the next month because they send you an email full of bla bla bla and if you do not reply they charge you saying we had no response from you How is that and I had to follow a long instructions to cancel yet you pushing me to send a reply saying yes I still need to cancel For the app there are constant adverts and screen diversions Very very very bad experience
dale singh
N/A
Avoid this company and its products
The cameras stopped working for several months This issue appears to be resolved but now the app sends adverts as iPhone notifications which can t be switched off If you contact support they respond saying you ve got to subscribe to the service the notification is advertising to stop the adverts I d be surprised if forcing people to pay to stop marketing material is allowed under GDPR or The Data Protection Act Their support include the advert you re asking them to stop sending notifications about as their response It s like they re just trolling you instead of providing support I think this shows the contempt Kamivision hold for their customers Avoid this company and its products
Mel
N/A
Yellow cloud banners
Since a while they are using adds and banners to lure you into their cloud service We don t need cloud for we have our own storage to put the videos in and second they are expensive with their cloud service On top of that they show a yellow banner on your app
John
N/A
Terrible terrible customer service
Terrible terrible customer service The worst I ve ever experienced Since May I have been contacting them about their faulty camera They are still charging me i must add And yet their camera is not doing what it should be After extensive testing from them that took many weeks of them having access to my cameras suspicous They determined that the camera was in fact faulty They then told me they would post a new one to me I provided my address and heard nothing more I waited a couple of weeks and nothing arrived I then get in touch and am told that I will need to purchase the exact same camera from their amazon store and they would immediately refund me I go to their store and they don t sell the same camera They know full well they don t so why they suggested this I ll never know Now we are in JULY and I m getting no responses at all Absolutely nothing SHOCKING SERVICE TO A CUSTOMER THATS BEEN WITH THEM FOR A NUMBER OF YEARS ABSOLUTELY DISTUSTING NEVER USE THEM
Frank Castro
N/A
This company is a scam
I usually don t write reviews but I strongly advise against using this camera if you want to use their cloud feature The main reason is that their cloud provider KAMI operates like a scam They make it difficult to unsubscribe forcing you to pay for services you no longer need The only way to unsubscribe is by sending an email and they bombard you with questions before eventually ignoring you This has happened to me multiple times and I ve spent hours over the phone just trying to terminate my subscription and my emails were eventually ignored This has been going on for months Avoid this if you want a stress-free experience and the ability to unsubscribe easily through the app It feels like they do this on purpose making it so frustrating that you end up paying them every month What they re doing should be illegal
Anthony Evans
N/A
Kami has very poor customer service and
Kami has very poor customer service and failed to uphold its company logo of fairness for all I utilised its 3 day trial and had money taken out of my account When the 3rd day was over Kami refused to return my money Extremely disappointed It s now been nearly 5 weeks and no contact For a company the size of Kami it should be able to protect and serve its customers I will be laying this clear on social media
Chris Perkins
N/A
Can t get membership cancelled no matter how hard I try I hate them
Been trying for months to cancel my subscription to this company through Yi iot whatever I have countless emails back and forth to no avail So they STEAL 11 99 a month from me I moved so I tried to cancel my subscription in June I don t need a security camera anymore I have security personnel available 24 7 now I hate this company
