The most negative customer experience I ve ever had
If you are considering making a purchase from the official Karhu website you might want to think twice In the event of any issue no matter how small don t expect their customer support to even reply to your emails Although Karhu produces high-quality products its poor sales approach could potentially lead to its downfall I have been buying their sneakers for years through local stores in my city I felt really connected to their brand But now I am quitting
Aoife
N/A
AVOID
I placed an order over a month ago now on the Karhu Canada site Having read a few of these experiences I am now fairly certain that this was a fake site or scam I have obviously not received anything The order was placed online and forwarded to PayPal where I paid a Mr James Bogaki I assumed he was a distributor Still no idea who he is as nobody has replied to my emails I have been provided a tracking number via the pay pal updated shipping page and it looks like the order has originated from Paris and currently in NY I live in Canada I am doubtful that i ll receive this order and even if it does magically turn up I m guessing there will be damage Multiple emails to both the main Karhu website and Mr Bogaki have resulted in zero replies and a lot of wasted time VERY DISAPPOINTED I am hoping that the one saving grace is that they made me pay via pay pal - I have already submitted a refund request AVOID this company or at least buy from a store However I won t be supporting any business that clearly treats customers so badly
Ed Leonard
N/A
Service poor and never received goods
Sadly I didn t read these reviews before placing an order with karhu uk ps there isn t a Karhu uk as they come via mainland Europe Ordered trainers almost 4 weeks ago and never received them Having to chase both Karhu and FedEx and now requesting a refund Shame as trainers looked good but will now never know Customer service friendly but not very good - never respond or give timescales for any resolve
Mikkel Jungshoved
N/A
Trainers lost in transit
Trainers lost in transit 2 months later still no refund
HOLLY
N/A
Want me to pay after sending the wrong item
Wish I d checked here first Saw some trainers and decided to pay full price from the official website as out of stock on lots of discount sites They ve sent the wrong size shoes 11vs 10 I ordered and are now saying I have to pay to return them Requests to send the correct item have been dismissed - communication has been quick but they re not budging So I ll have to get a refund from my credit card co as they re refusing to send the items I ordered Frustrating as they re lovely shoes
Erfan
N/A
Terrible customer service
Terrible customer service The laces snapped on my shoes after wearing them a handful of times They have to send me new laces or even let me buy new laces Very slow to reply to any message and now have asked me to send the shoes back at my own cost to determine if they are faulty Terrible customer service - I would not recommend buying from them directly
Al Barman
N/A
Horrible
Horrible I purchased a pair of shoes from retailer Fleet Feet The sole separated split in two within four months Initially Karhu replaced the shoes which was great customer service The replacement pair split at TWO months I WALk in these shoes No running No intense activity The company refused to acknowledge the defect in the manufacturing and offered 25 off a new pair Absolutely pathetic I was told the supervisor cannot be reached even by the customer service reps What Worst customer service EVER No stars
James C
N/A
Stay away
Stay away i ts a chiness site They Call them self Karhuskodenmark com But it s not danish It s a scam
Francesca Eke
N/A
Comfy poor quality last 6 months
Comfy trainer but became unwearable sfter 6 months Karhu are expensive and designed for athletes I expected good quality I ve had better quality for knock off brands I asked Karhu to repair them and they are unable to offering a small discount to repurchase Expensive trainers that will inevitably last 6-8 months of moderate wear
Fham
N/A
Scam
Have extra money to waste buy a pair of Karhu shoes I bought a pair of it from a retailer 654 Stockholm in Sweden with a promising recommendation of the shopkeeper Used them casually in urban areas for less than a year and they re torn so bad that I can only throw them away Contacting the customer service of Karhu was just a disappointment Never again the same mistake
