Kasouwig Reviews

If I could

If I could I would ve given this 0 stars I ordered my wig more than a month ago and my tracking hasn t updated at all The post service they use refuse to help you and don t answer their mails just like KasouWig doesn t answers theirs I ve sent 9 mails so far and haven t had a single reply When I was having an issue with the order process I sent them a mail and they could answer then It s once they have received their money that they disappear and basically rob you I ve paid quite a lot for this wig and the fact it just never seems to arrive frustrates me beyond surely when they don t send you a single mail back Their whole website promotes smooth communication but that s the biggest lie I ve heard DO NOT BUY FROM THIS

No responses

Honestly I did get a good couple wigs from Kasou 2 months ago so i reordered and now- there is no response whatsoever from their customer service and the tracking still isn t updating at all its been almost a month I would love to give a 5 but this recent experience makes me doubt that I ll ever even receive my package PS did let them know if it was a post service error that I would understand if they simply told me so but no response regardless

They send the packages with way slower

They send the packages with way slower companies than they advertise I ordered 25 days ago with DHL what promised to arrive in about 7-10 days Now 20 days later still no package the customer service ignores my mails and I don t get any money back whatsoever even tho I paid extra for the faster shipping I am so annoyed and sad I do not recommend this wig store

Shady website and horrible customer service

I use to order from them all the time until recently they ve stop responding to my emails and inbox Also noticed that their Instagram is gone Seems like I ll never receive my wig now It s unfortunate because they re the only wig shop I know that has gradient dyes but I ve learned my lesson and will never shop there again

Bad costumer service

I ordered and my order didn t arrive When I asked where the order was after more than a month there was no answer Only after a long search did I find out that my address apparently couldn t be found and the order was sent back to the seller The customer service is a joke I almost spammed him completely and only after a month did I get an answer that they would send me the goods again but I ve still been waiting for the wig for almost 2 months and I just can t get my money back Ordered somewhere else

Terrible Customer Service DO NOT ORDER FROM THEM

I was enticed by people s TikTok reviews of their wig quality and build so I bit the bullet and decided to buy two wigs from them for a convention that is happening at the end of March This happened in the middle of February In the beginning of March two weeks after I placed the order I noticed that they haven t updated my order even though the website advertised that it would take up to three business days to ship out I sent an email asking when it would be shipped out Keep in mind that I also paid for DHL Express shipping which it was pricey in itself and according to their website this is the fastest shipping option where it would take less than two weeks to get to it s destination Two days after my initial email I received a reply from them and they replied stating my address left to order is undelivable because according to their email DHL company added a lot of undeliverable areas continuously since 2023 I thought their reasoning is ridiculous because I still receive packages via DHL from online businesses in 2024 They offered to ship it through regular post service or refund my order so I replied back to them that I would like them to refund my order since it was so ridiculous that I had to wait two weeks to later find out that my order can t be shipped I filled a dispute via PayPal for a refund After my recent reply I haven t heard anything back from them or gotten my refund for almost two weeks Then suddenly just two days ago I received an automatic email from Kasou Wigs my order has been shipped through regular post service even though I paid for DHL shipping AND asked for a refund Since the convention is coming up soon I m probably not getting my order in time even though I ordered it 6-7 weeks in advance If you want to know what terrible customer service looks like it s them Don t even consider ordering from them Kasou Wigs are nothing but liars and thieves that only want your money

Love their wigs

I bought my first 2 wigs from them in 2011 back on ebay Then again recently two new wigs I love the wigs they offer amazing blonde wigs what you see on the pictures is what you get The quality of the wigs is also good natural shine not a cheap plastic shine quality fibers and enough wefts It s my favorite wig shop

good quality perfect semi-styled wigs 3

Kasou Wig used to be on Etsy but things happened and now they have their own website I can say the customer service I ve been provided with over a few years have been satisfactory The one wig I bought was for Asuka Langley Soryu and it s my favourite wig It s very soft the styling job was done great and the cap of the wig sits on you well I wish I could upload a photo with this review but I m definitely looking forward to buying a wig off Kasou again 3 Love love