Kelly Reviews

Building Networks, Connecting People | Kelly Group

kelly.co.uk
3.52
66 reviews
Great Rating
Based on 66 user experiences

Rated 3.52 out of 5 by 66 Happy Customers

57.6%
4.5%
0%
7.6%
30.3%
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M

Kelly Communications cannot be trusted

I had an appointment for Kelly Communications to come and upgrade our broadband to full fibre I took a whole day off work - and nobody showed up - no phone call no nothing When I complained to my Internet provider Kelly are just a subcontractor they had been told by Kelly that nobody was home Complete and utter nonsense As you can see from the other reviews this company is run by dishonest cowboys Some of their work appears so shoddy I m actually now thinking about NOT upgrading
C

Had an engineer from the Kelly group

Had an engineer from the Kelly group come to upgrade my broadband for vodaphone He caused severe damage to my newly rendered house he clearly had limited experience and was incapable They refuse to accept responsibility and their emails to me have been full of lies Definitely do not let them do any work on your house
A

I agree with many on here

I agree with many on here If only there was an option for zero ratings they did such a terrible job on an installation it actually seems incredible these people received training
T

Absolutely disgusting installation of

Absolutely disgusting installation of my fibre Drilled through the middle of my kitchen wall and then proceeded to tack wire around the kitchen going around a vase I had on top of my boiler actually went around it rather than moving it Used Plastic clips that are NOT allowed for fire reasons and then left without finishing the job Thanks RYAN - Dont worry Ill fill in the holes you made
J

Disgrace

I met a kellys manager called James lunn in my local area today while installs where taking place his attitude is disgraceful he is very rude has no manners at all and in my opinion an absolute loud mouthed fraud this man will ruin the city fibre contract alone
P

Kelly group tried to install fibre to

Kelly group tried to install fibre to my neighbours house They removed a pipe bung this enabled water to flood my living room This was on the 23 9 2024 They want to half paint a 15 foot wall that sustained water damage Match the paint Have tried can t Asked them to repair and paint whole living room Clean carpets Still fighting them Guy has been round to abstain a colour match of paint Now have a chunk of plaster missing Needs to come again as didn t get a big enough sample Small claims court bound via insurance company Have water damage to walls carpet skirting boards etc
M

Hiring People are very poorly trained

Hiring People are very bad at their job rude and unprofessional
E

Most useless and incompetent company

Most useless and incompetent company I ve ever had to deal with keep going around in circles and nobody seems to take control Coming up to a 8 months since I ve requested new Internet firstly with BT who are equally useless And now with EE who are almost as bad The lads coming to install the internet from Kelly s don t seems to have a single working braincell among them either that or they just haven t been properly trained Feel like giving up on the whole process
L

Just got some very aggressive road rage

Just got some very aggressive road rage from 2 Kelly Communication vans in East Sussex Bullied me into pulling over to let them through I was coming up the lane they were coming down Aggressive hand signals and no thanks for me pulling over after reversing Not impressed Registration no DU73EWN HG19FF2
M

Level 2 Home Survey Report

We received a report that turned out to be incorrect e g the building date and a few other things We provided all the information and asked for comment and correction of the report We sent the first email on 27th March 2024 we did not receive a response when we chased a response to the email we received a response on 5th April that the person who dealt with it was sick and would respond when returned to work unfortunately we have not received any response so far and we are witting 6 months so far

About Kelly

Kelly Group is renowned for building networks across several industries including telecommunications, rail, civils, utilities, fleet, traffic management & energy.

United States

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