Khealth Reviews

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khealth.ai
3.56
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.56 out of 5 by 137 Happy Customers

43.8%
12.4%
14.6%
14.6%
14.6%
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A

Avoid at all costs

I have had pink eye several times over the years-- I know exactly how it feels and presents for my body I can t get to my doctor for at least another 4-5 days so figured I would pay the 35 to get a prescription ASAP While not outwardly rude unkind the doctor refused to consider anything other than abrasion because I disclosed I wear contacts--even though their own symptoms triage at the beginning of the appointment guessed 83 that I have pink eye They told me to see an eye professional and that nothing else could be done Doctor asked if I had any other questions and disconnected while I was typing Haven t felt this blatantly robbed in a long time
L

The first provider

The first provider Angela Hon was extremely dismissive and frankly quite rude The medical condition I came to the app for was whitish bumps with discharge inside my nostril which I believe to be MRSA colonization I have had this before and been to the doctor for it so I knew what the symptoms were I also consulted a friend who is also a medical professional on this app who directed me to sign in explain my symptoms and that the clinician would more than likely prescribe an antibiotic ointment Angela Hon clearly did not read any of the intake information I had provided asking me to take a picture of my rash and telling me it was just pimples She also tried to press me for my friend s name who works for this company and asked why my friend didn t just prescribe it for me I explained that she can t do that if I m not her patient and that my friend was being a professional by telling me to go on the app I asked for a second clinician who was kind enough to write the prescription with no issues I understand not over prescribing people but we are literally talking about an ointment not a schedule 1 drug
K

I guess if you didn t have insurance

I guess if you didn t have insurance and you knew the exact medication and dose works wonders for you this would be worth it But these docs don t care about you and don t put any work in to improving you They often just sign off so they could cut your paycheck and move on to the next paycheck
A

The doctor was rushed

The doctor was rushed She asked what antibiotics usually help with utis since I have allergies to a couple but before I answered she sent a script It was only 250 mg 2x a day and it DID NOT kill the infection I know these doctors never had utis because if they did they would believe women over a few research studies If we have to get prescribed a different medication that leads to more antibiotic resistance than just giving someone a higher dose for a few more days
T

The communication was poor

The communication was poor Apparently I had to input my address for my refill and missed by a digit The package was returned and I was never informed When trying to get it clear as to what happened the visits kept ending automatically without my reply and I would have to start another chat It took a few days just to have it made clear that I was in fact going to receive the refill and only had to wait for a message that it was shipped That didn t happen Instead I received a text and email at 5 30 in the morning telling me to start the refill process again I contacted Khealth and they just said what was said before that I would receive a tracking notification It s been really bad Sorry to say it Edit adding also I don t think entering an address should be necessary if you already have an account and haven t changed the address
B

I feel like every response is so

I feel like every response is so robotic I only do a refill every 3 months and I feel like I m being rushed through the whole chat I like the app and the convenience I just think it should be more personable
I

several miscommnications a few

From the beginning I was told I was too old at age 84 Next confusion about how to use my local lab for testing needing their fax number name and address in advance and was signed up for Quest which didn t work for me Confusion about test results arriving after my chat ended and being charged again for a evaluation When the results arrived and I connected with a provider the chat ended before I could give my pharmacy info I did get my prescription and things are going well This could be a great service if things were more clear
W

The UI is hot garbage and the automated

The UI is hot garbage and the automated reminders that are supposed to come out when you re near time for a refil no longer come out In addition I completed the questionnaire 3 days ago and I had to follow up today to see what the hold up was Even though the message said the refil is on the way I still needed to speak go a Dr to get signoff I m so ready for the Amazon alternative
K

Very frustrating with the app

Very frustrating with the app It took about a week to be able to do a wellness visit due to complications with the app It has a spot to see my blood work results but that won t load I ve submitted a work request for this and haven t heard anything back yet They have you fill a questionnaire out before the wellness visit but then ask the the exact same questions in the visit Why do i have to answer the same questions twice I eventually got my wellness visit but nothing but headaches along the way Clearly the app needs a lot of work
T

Very long wait times

Still waiting for a doctor after over two hours K Health was really good awhile back Be prepared for a long wait or try another company Ended up getting help but took hours

About Khealth

Get personalized health answers and fast, affordable care with K Health's free AI symptom checker and online doctors.

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Frequently Asked Questions

K Health is a digital healthcare company that leverages artificial intelligence and data-driven insights to make personalized medical information and care more accessible and affordable. Its core mission is to democratize healthcare by combining the collective knowledge of millions of anonymized health records with advanced AI, providing users with a tool for understanding symptoms and connecting with licensed healthcare professionals.

The K Health symptom checker is an AI-powered assessment tool. Users input their symptoms, age, gender, and other relevant health factors. The platform's AI, trained on a vast dataset of clinical cases, analyzes this information to provide potential condition insights. This is designed to offer informed, data-backed context before a consultation, not to replace a doctor's diagnosis.

K Health offers a range of virtual care services, including on-demand consultations via text message with board-certified doctors, pediatricians, or mental health professionals, available 24/7. When clinically appropriate, providers can diagnose conditions and prescribe medication sent to a local pharmacy. The platform supports care for urgent issues, chronic condition management, and mental health.

K Health operates on a transparent, flat-fee model for consultations. This provides a clear cost alternative to traditional insurance co-pays or costs for uninsured visits, aiming to make healthcare more affordable and predictable for users.

K Health's technology is distinguished by its foundation in analyzed data from millions of real-world health outcomes. This creates a clinical knowledge base that informs both the user's initial AI assessment and the tools available to its clinicians, supporting more efficient, evidence-based virtual care.

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About Khealth

About K Health

K Health is a digital healthcare company that leverages artificial intelligence and data-driven insights to make personalized medical information and care more accessible and affordable. The platform’s core mission is to democratize healthcare by combining the collective knowledge of millions of anonymized health records with advanced AI, providing users with a powerful tool for understanding symptoms and connecting with licensed healthcare professionals.

Core Services and Platform Features

The K Health experience begins with its intelligent symptom checker. Users can input their symptoms, age, gender, and other relevant health factors. The platform's AI, trained on a vast dataset of clinical cases, then analyzes this information to provide potential condition insights. This is designed not to replace a doctor's diagnosis, but to offer informed, data-backed context before a consultation.

Building on this foundation, K Health offers direct access to virtual care services. Key features include:

  • AI-Powered Symptom Assessment:An initial check that helps users understand possible causes for their symptoms based on real-world data.
  • On-Demand Virtual Consultations:Users can chat with board-certified doctors, pediatricians, or mental health professionals via text message within minutes, 24/7.
  • Treatment and Prescriptions:When clinically appropriate, healthcare providers can diagnose conditions and prescribe medication, which is sent directly to the user’s local pharmacy.
  • Comprehensive Care Management:The platform supports ongoing care for a wide range of conditions, from urgent issues like UTIs and sinus infections to chronic condition management and mental health support.
  • Transparent, Affordable Pricing:K Health operates on a flat-fee model for consultations, offering a clear cost alternative to traditional insurance co-pays or uninsured visits.

Technology and Data Advantage

What distinguishes K Health is its foundational technology. The company’s AI models are built upon analyzed data from millions of real-world health outcomes, creating a clinical knowledge base that helps inform both the user’s initial assessment and the tools available to its clinicians. This data-centric approach aims to reduce uncertainty and support more efficient, evidence-based virtual care.

User Experience and Accessibility

Accessibility is central to the K Health model. The service is primarily delivered through a user-friendly mobile app and website, removing geographical and scheduling barriers. The text-based chat interface allows patients to communicate with providers at their convenience, making it easier to seek care for sensitive or busy individuals. The platform also emphasizes privacy and security, adhering to HIPAA regulations to protect all personal health information.

Target Audience and Impact

K Health serves a broad demographic, including individuals without immediate access to a primary care physician, those with high-deductible insurance plans, people seeking a second opinion, or anyone wanting faster, more convenient access to basic healthcare. By streamlining the initial assessment and consultation process, K Health aims to reduce unnecessary emergency room visits, lower healthcare costs for consumers, and empower individuals with greater knowledge about their health.

In summary, K Health represents a significant integration of big data, artificial intelligence, and telemedicine. It functions as both an intelligent health information resource and a full-service virtual clinic, striving to make quality healthcare more understandable, immediate, and cost-effective for everyone.