Kp Reviews

Every month since March they consistently failed to process autopayments from a perfectly valid credit card so I had to manually call each month to pay the premium In June it was switched directly to a bank account to avoid this issue but again I had to pay manually over the phone In July not only did the payment fail to process but they also did not notify me about this as they had in previous months In August they canceled my plan also without telling me and I only found out after my dentist s office called me the day before an appointment to let me know that my coverage was not active I again had to call to pay the premium for July which was significantly higher than in previous months

I started feeling bad yesterday and continued to get worse today I called today for an appointment to get a Strep Test and I was told the earliest I could get the test was next week Wednesday The lady on the phone checked 3 different facilities Then she transfer me to talk to a Nurse The Nurse on the phone said that I did not need a Strep Test and if I did have Strep that it will eventually will clear up on it own and that I do not need any medication I will be looking into other health care options next year If you are considering changing your health plan to Kaiser you may want to rethink that discussion Don t get me wrong the Doctors and staff are great to work with but if you can not get an appointment in a timely fashion what good does it do Earlier this year the Kaiser employees went on strike to get more help in its facility it has not happened So if you do not mind waiting a week or longer for an appointment Kaiser will be a good choice for Health Care All I know is that premium is over 260 00 a paycheck for what I have to wait to a week for a simple Strep Test What would Kaiser do if I was late on paying my premium Would it be ok if I told them that eventually I will pay you If Kaiser can not see their members in a timely manner they should reimburse their members their premium I pay my premiums on time I should get the same to be seen on a timely manner

As a new member my first call with the new members service team was with a person who clearly was rushing the call her tone felt quite annoyed Although she kept saying if you need anything just call she was overusing it in a way to just close the call Perhaps put some more effort in supporting new members booking their first appointments

Almost impossible to get an appointment with my PCP Their service standards and the State DMHC requirements say must be within 10 business days but no appointments available in the next two months Multiple attempts throughout 2023 even changed my PCP same result Only way to see a physician is at the ER for 100 copay We need legislation to prohibit healthcare providers from taking on new customers untill they comply with State requirements The legislation should also prohibit charging a copay for ER visits if the provider is not in compliance with DMHC regulations

What sort of company thinks it s acceptable to violate the Nuremberg code as well as human rights and fire an employee for not wanting to take an experimental gene altering vaccine Shame on you

My primary physician Dr Michele Burk is not responding and ignoring my messages This is very unprofessional and I cannot believe how bad my experience was I have asked several times to get medicine prescribed for my ongoing anxiety attacks and it took almost a week before she responded back saying let s get on a call During that week of waiting I had a visit to emergency because of the anxiety attacks I was having and very bad chest pains They also identified that some of my blood work was abnormal I was sent home but told to follow up with my primary physician on next steps Next day I sent an urgent message to Dr Burk explaining everything asking for help and medicine that I needed No response back since message sent on December 9th I never had this issue with other doctors the usual turnaround 24 -48 hours and even then some medical assistant would usually reply back Here I feel that I am being ignored and not treated in a proper and timely manner I then decided to schedule an in person appointment with her to speed up things but now I have to wait another week since she is not available for some time I am completely disappointed in the service and hope this will be resolved soon

Background - I ve been with KP Mid-Atlantic something like 40 years from their inception in the Washington DC region In those 4 decades I have had 3 spectacular primary physicians including my current doc of 25 years 1 awful and 1 horrendous Fortunately KP allows a patient to switch physicians I am a hospital Pharmacist by training and have known many physicians both through my work and as a patient I feel a bit better qualified to judge physicians because of my training and background I ve worked in 5 hospitals and 33 years with many physicians in the US Food and Drug Administration The Good - I am a big fan of the HMO concept It is to Kaiser s financial advantage to do the LEAST to me in order to keep me healthy One example I once injured my little toe Kaiser did NOT x-ray the toe because treatment was the same whether or not it was broken There was no medical need to expose me to x-rays A pay-for-service physician WOULD have x-rayed the toe to pad his or her bill In addition to 3 spectacular primary physicians I have had several superb specialists including a cardiologist who saved my life 18 years ago Currently I have a wonderful cardiologist dermatologist gastroenterologist and podiatrist Sadly I had to suffer through 3 terrible gastroenterologists before I got to this one Kaiser STILL has lower mortality and morbidity hospitalization rates than other forms of health insurance I studied them in grad school circa 1971 That is probably the single most important fact about them HOWEVER in my opinion care for non-life threatening quality of life issues has diminished The Kaiser Mid-Atlantic mail order Pharmacy works very well The Bad - KP Mid-Atlantic has changed dramatically over the last 40 years Notably over the last decade I ve been told that some of these negative changes are due to a massive influx of patients due to Medicare expansion While I am glad that many more people are now receiving quality health care I regret that my care may have suffered I also believe that Kaiser Mid-Atlantic swallowed several small local health plans before Medicare expansion I am not able to confirm this belief This influx of patients without accompanying increase in medical personnel resulted in difficulty getting specialty appointments in non-emergent situations For example two weeks ago in October I wanted a follow-up appointment with my Dermatologist for a long standing scalp problem The soonest available was the first week in January more than two months hence This is true for all specialties It is a bit easier to schedule an appointment with my primary physician but scheduling via routine procedures will still produce an appointment date a week or two ahead To be fair it is always possible to get a fairly quick appointment with another qualified physician In addition Kaiser has their own urgent care facility for walk in patients One of my biggest complaints concerns the bureaucratic aspect of Kaiser Patients are told to message Member Services for a variety of issues and questions My experience with this system has been dismal at best Example I messaged with a SUGGESTION that could save Kaiser printing and mailing expenses Somehow that was interpreted as a COMPLAINT that ended up with some outside company that mediates Medicare complaints 13 months ago I was diagnosed with atrial fibrillation likely related to severe sleep apnea I then underwent two sleep studies to determine the extent of my sleep apnea and to identify an appropriate medical device to treat my condition WITHOUT ANY INPUT from ME or information to me the patient a device was ordered and delivered to me The sleep specialist then assigned to me refused or was unable to answer questions I adapted to sleeping with the mask and device without difficulty BUT I returned the device because I did not like the billing practices of the supplier of the device I suspected them of committing fraud Then began a many months long struggle on my part to buy outright a device UNDER MY KAISER MEDICARE coverage between Kaiser and Medicare I pay a LOT for my medical insurance Until last week NO ONE at Kaiser told me anything other than NO Finally I was told that Kaiser ONLY has a relationship with that one company Besides that I suspect the company is cheating both Medicare and Kaiser this is PATHETIC I am currently trying to purchase the device outside of Kaiser but through Medicare Summary - Ten years ago and before I uniformly gave Kaiser-Permanente Mid-Atlantic Region the highest ratings NOT TODAY and not again until and unless they hire more physicians They are supposed to build a new physical facility not far from my home that will help IF they have suitable personne

My inbox on the Kaiser website will not load I know I have a message from my care provider but I cannot access it Very frustrating

Okay so I received call confirming appt scheduled Called back as requested however customer service obviously had somewhere else to be I asked a question this n said oh my God under his breath so I laughed at it hung up call back needless to say Kaiser need to do better this is not customer service

Awful awful AWFUL The website is horrendous Got a referral to see a GI doc Needed to reschedule Cannot schedule with that provider directly - the website says I must call VERY limited options on the web Docs won t refill prescriptions and keep only giving me 10 BP pills because they want me to come in for a BP check IN A PANDEMIC and charge me a copy every time thery give me 10 - rather than 90 -pills Oh And then there was the time they gave my husband 100 tabs of Oxy when he was supposed to be getting his gout medication This used to be the WONDERFUL Group Health Now it is a nightmarish joke SINGLE PAYER NOW