Kp Reviews

Custom Care & Coverage Just For You | Kaiser Permanente

kp.org
3.39
71 reviews
Average Rating
Based on 71 user experiences

Rated 3.39 out of 5 by 71 Happy Customers

50.7%
5.6%
4.2%
11.3%
28.2%
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S

I just got done booking a appointment

I just got done booking a appointment for my infant to see his pediatrician soon The lady that booked my appointment gave off a unwelcoming tone and was very short with me as if she didnt want to take the call at all I like Kaiser Permanente Ive been going there as a child But this review is solely for the individual that assisted me Please reach out to me directly so that her manager can speak with her about her customer service skills Thank you
J

The customer service has gone way down

The customer service has gone way down in recent years Appointments take forever to schedule and the pharmacy takes forever to get your prescriptions sent out
J

Slap-dash Kaiser care as usual

After a recent app t in lieu of the promised home rounding I m supposed to have I was examined by Dr Faulkner for various things Kaiser CO have neglected to offer care for Strangely even though I m more than 7 months overdue for a COVID booster and I m now told flu shots were readily available neither were given me at the time This review was solicited by Kaiser at writeareview-co although no direct Kaiser page exists under that URL
R

Physician s not readily available without lengthy delays

I have what might be a serious medical condition and cannot get a face 2 face appt w my PCP without waiting for weeks even though Urgent Care and ER have instructed me to meet w my PCP ASAP At most she will give me a phone appt after 2 week of waiting I definitely get the feeling that I m just another box to check on her patient list
T

Kaiser member for more than 30 years

I have been a Kaiser member for more than 30 years in California and in The NW Region My general experience is very good but I have seen a decline in the service and commitment to the members As examples all local customer service has been centralized so that there is no one local to talk to you the Oregon Washington calls go to Colorado where there is no one who understands what is going on in Oregon and Washington Second the sleep therapy supplies have been outsourced to Apria Health which has terrible customer service and the supplies that are needed are frequently out of stock and much higher cost than when from KP Third Vision Essentials is an out sourced contractor has some decent optometrists if you search around but you have to work to find a good one They have a very bad optical department that is very expensive I had them make glasses that had to be redone Finally went to an outside company and got what I needed at about half the cost of Vision Essentials even with the Kaiser benefit This company was built on long term member services It is really loosing its grip on that commitment The pride themselves on a five star Medicare rating Don t know how they deserve that with the current service level
D

Their website has improved over the

Their website has improved over the years but definitely has room for improvement I was unable to find any available optemetry appointments at 5 separate Kaiser locations They need to allow us to book further out when this occurs Their member service department is usually unhelpful and seems to do as little as possible with substantial delays in responding to inquiries The doctors generally are very responsive however Quality of checking past records and visits needs to be streamlined and improved Same with pharmacy Too many steps and too time consuming
D

My family doctor asked me to do a

My family doctor asked me to do a colonoscopy test as soon as possible since they found blood in my stool test He said someone will call me to schedule an appointment but that has never happened After I called Kaiser to make that appointment I was told May June and July s appointments have been booked up I will have to wait until July to make an August s appointment My question is why do I have to wait until July to make the August s appointment Why can t you do it now If someone is in danger and need that kind of test I will have to follow your speed and your stupid way to do it It is ridiculous to even make an everyday appointment which also has to follow the same rule You need to change the way you run this business
V

Kaiser has been a god send

Kaiser has been a god send I was recently under Jai Medical and that was all around stressful I went to the E R around the end of October 2017 after a cyst rupture and while in bed recovering I switched to Kaiser and it s been nothing but uphill ever since My OBGYN Dr Tolani has not only been a kind and understanding doctor but she s given me the kind of care that I should have had at Jai At one point she even said to me Why didn t your previous doctor put you on birth control to help with the cysts She was dumbfounded that I didn t receive the proper care before My PCP was Dr Fox and I ve gushed about her so much to my mother that it broke my heart when Dr Fox chose to step down from her job Though I understood why she chose her child over her job I still miss her I had to undergo surgery to remove a fibroid that had grown since I was under Jai The surgery went smoothly the doctors and nurses at the hospital that I was treated at UM Baltimore Washington Medical Center were the most nicest people I could have ever met Now I have Dr Sherry as my PCP and immediately she has stepped in to run the right tests uplift me as a human being and give me the resources I need to help with my anxiety and depression The only problem I really have with Kaiser is the medical form department It always takes 7-10 business days to have a form filled out and sent back to you and I m sure with the current pandemic it doesn t make that time frame any less probably more but when you re given a deadline to have a form filled out and you re pretty much just waiting with baited breath for the form it can be a little stressful Other than that I feel like I made the right decision picking this company
M

I begrudgingly joined Kaiser 2-3 years

I begrudgingly joined Kaiser 2-3 years ago I had a negative thought process about managed care and being told who my Dr s were I have been THRILLED with my Dr s - 100 happy The concept of getting things taken care of in one building works amazingly for the most part The specialties can be spread over miles so you may have to drive some distance to see your specialist And the medications and processes are not always the most modern and advanced I would love to take away 3 stars for that alone but the Dr s I have been treated by have been nothing short of GREAT Dr s So I only deducted 1 star for those two big disadvantaged
J

JOHN HYUNYOUNG KIM DDS

Today I saw JOHN HYUNYOUNG KIM DDS in regards to a procedure that I required My sleep apnea seem to get worse even though I always use my machine It turns out that my tongue would fall into my airway when I slept So instead of a machine an oral appliance was recommended This device holds your jaw forward thereby keeping the tongue out of the airway With his high degree of skill sets John fabricated a custom oral appliance for me My intent of this review is to thank John for his person and his professional abilities Also there may be others who are not getting what they hope to get from the machine and this oral appliance might be a bonafide alternative for you Thank you very much John and Kaiser too

About Kp

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Frequently Asked Questions

Kaiser Permanente is an integrated health care organization in the United States that functions as both a health plan provider and a care delivery system. Its official website, kp.org, serves as the central digital hub for its over 12 million members. The site provides tools for managing health, accessing care, and obtaining information about services and facilities. It offers a secure member portal and extensive public-facing educational content.

Registered members can access a comprehensive suite of digital health services 24/7 through the secure portal on kp.org. Key functionalities include viewing medical records (lab results, immunization history, visit summaries), managing appointments (scheduling, rescheduling, or canceling with physicians), refilling and managing prescriptions, using secure messaging for non-urgent communication with care teams, and initiating virtual health visits via video or phone.

kp.org offers extensive public-facing content for both members and prospective members. This includes detailed information about health plan options for individuals, families, and employers. The site features a 'Health & Wellness' section with professionally curated articles, guides, and videos on medical conditions, preventive care, and healthy living. It also provides tools to explore plan options, check physician directories, and locate nearby medical centers, pharmacies, and urgent care facilities.

As highlighted on kp.org, Kaiser Permanente operates under an integrated model where physicians, specialists, hospitals, and insurance coverage work within a coordinated system. This model is designed to improve patient outcomes and efficiency by aligning care delivery with health plan coverage. The website serves as a digital extension of this model, facilitating streamlined access and proactive health management for members.

Yes. Kaiser Permanente's digital ecosystem extends to a highly-rated mobile application. The app mirrors most of the functionalities available on the kp.org member portal, providing on-the-go access to medical records, appointment management, prescription services, secure messaging, and virtual visits. This ensures members can manage their health conveniently from mobile devices.

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About Kp

Kaiser Permanente (KP.org) Overview

Kaiser Permanente, accessible through its official website kp.org, is a prominent integrated health care organization in the United States. It functions uniquely as both a health plan provider and a care delivery system, serving over 12 million members across eight states and the District of Columbia. The website serves as the central digital hub for its members, offering a comprehensive suite of tools for managing health, accessing care, and obtaining information about the organization's services and facilities.

Primary Functions and User Experience

The core of kp.org is the secure member portal, which provides registered users with 24/7 access to their personal health records and a wide array of digital health services. Key functionalities accessible through the portal include:

  • Medical Record Access:View lab results, immunization history, and visit summaries.
  • Appointment Management:Schedule, reschedule, or cancel appointments with primary care and specialist physicians.
  • Prescription Services:Refill medications and manage prescriptions for convenient pharmacy pickup or mail delivery.
  • Secure Messaging:Communicate directly and securely with doctors and care teams for non-urgent medical questions.
  • Virtual Health Visats:Initiate video visits or phone appointments for timely care from home.

Informational Resources and Public Content

Beyond the member portal, kp.org offers extensive public-facing content designed to educate and inform both members and prospective members. The site features detailed information about health plans, including coverage options for individuals, families, and employers. A robust "Health & Wellness" section provides articles, guides, and videos on a vast range of medical conditions, preventive care, healthy living, and mental health topics, all curated by medical professionals.

For individuals seeking to become members, the website provides clear pathways to explore plan options, check physician directories, and locate nearby Kaiser Permanente medical centers, pharmacies, and urgent care facilities. The site also highlights the organization's commitment to its integrated model, where physicians, specialists, hospitals, and insurance coverage work in a coordinated system aimed at improving patient outcomes and efficiency.

Technological Integration and Support

Kaiser Permanente's digital ecosystem extends beyond the website to include a highly-rated mobile app, which mirrors most portal functionalities for on-the-go access. The website itself is designed with a focus on accessibility and ease of navigation, offering support resources, FAQs, and direct contact information for technical assistance and customer service. This integrated approach positions kp.org as more than just an informational site; it is a critical component of the patient care journey, facilitating proactive health management and streamlined access to one of the nation's largest nonprofit health care providers.