Kuurth Reviews

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kuurth.net
3.58
139 reviews
Great Rating
Based on 139 user experiences

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Rated 3.58 out of 5 by 139 Happy Customers

43.2%
14.4%
13.7%
14.4%
14.4%
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AI Review Summary Based on 139 reviews

Customers praise Kuurth's jewelry quality, design, and exceptional customer service, with many highlighting fast delivery and easy ordering. However, multiple reviews report issues with shipping delays, incorrect or missing items, sizing inconsistencies, and products not matching descriptions. While some buyers are very satisfied, others experienced damaged items, poor communication, or received products of lower quality than expected.

What customers love
  • Amazing customer service
  • Easy ordering
  • Beautiful design
Common concerns
  • Expensive pricing
  • Wrong item sent
  • Sizing issues

Last updated 1 month ago

M

I still didn t get my order bc the ring

I still didn t get my order bc the ring was out of stock again It was supposed to be back in two weeks but I haven t heard any updates yet
J

It s been more than a month and still no package

It s been more than a month and still no package They emailed me 5 days after it was shipped notified by email but nothing was shipped They emailed me 5 days later about a ring they did not have in stock and for me to choose another or a refund Not until I responded with an answer they were not moving or shipping the rest of the order which is extremely disappointing because I wanted these rings for a gift Response to your reply updated Correction I received an email on November 22 2023 that my entire order was shipped Then I received an email on November 29th 2023 from Customer Support telling me one of the rings was out of stock Not only was I lied to but the rest of the shipment was NOT shipped either It would be ideal to have received the rings that were available to have received them by now and the OOS ring replacement could have been shipped later in a different package I received your email giving me 25 off for this entire experience being dreadful and disappointing I don t want your 25 off I still haven t received my package with this update
J

DO NOT RETURN ITEMS TO THIS COMPANY hidden fees

Tried to return a ring was told it would cost 4 euros which is understandable I then returned it and was refunded 10 euros less than my total Emailed support asking why they did this and said that ontop of the 4 euro charge for shipping there is also a 6 euro charge for a shipping label Why opn earth am i paying 2 fees for shipping Why wasn t i told about the second one prior to returning instead of just missing the money from my account They blantantly lied to me about the return cost This whole experience has been horrible weeks long shipping times support takes ages to respond ring was nowhere near the measurements on the website and weren t accurate at all Unpleasent company who stole 6 euros from me in hidden fees ordered on the 7th of may and I still havent recieved my money back and it s now the 19th of june Just want my money back at this point
E

When I wanted to send one of the

When I wanted to send one of the purchases back I had to write an email to get a return label Why couldn t you just send it along with the order and save me time Although I am paying for the return the package is in transit since 23 days From Germany to Spain in 23 days wow that is some kind of shipping you offer to your customers Will never be ordering with you again Thank you for this experience
C

Delivery schedule hasn t been met

Delivery schedule hasn t been met I wasn t sent a tracking code or anything until I chased the parcel on the day of scheduled arrival to then find out that due to an employee being ill and a bank holiday in Spain I m in the UK the parcel hadn t even been sent I was then told it would arrive today which it hasn t I have emailed to no response from their team Poor service and terrible communication as I had to chase to find out an issue even existed
C

TAKING MONEY FOR STOCK THEY DON T HAVE

Signed up for the early access Black Friday sale Bought a ring as soon as the sale went live over a week ago They sent me a tracking email days ago only to email me today and say the ring I ordered is out of stock Checked their website and they ve still got it listed as in stock along with other items that are out of stock so they are basically taking customers money for orders they can t fulfill Would not recommend
J

Disappointing

Beautiful earrings but unfortunately the part for the ear broke first time they were worn I will have to find a new part to replace so that they can worn Disappointing as they were a Christmas present for a friend
D

I placed an order in December to be

I placed an order in December to be given as Christmas presents for my daughter I have yet to receive what I ordered and it is now January 31 I would like to know where the rings are that I purchased for my daughter Nothing comes up when I do the tracking
M

Stay away

Stay awayMerchandise Looks cool online but the ring i recived look like a birdsturd wrap around a piece off shiny bathroompipeing Bad quality lousy or non existing detailing looks like a children s toy from old CCCP Scam
P

The product is of terrible quality

The product is of terrible quality the jewelry is not silver it looks like cheap plastic returned goods no response regarding refund I have been waiting for information for two weeks I do not recommend this store

About Kuurth

We connect art with fashion, design and the crossroads of passion between the old and the new.

United States

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About Kuurth

KUURTH: Wearable Art at the Intersection of Fashion and Design

KUURTH (kuurth.net) is a contemporary jewelry and accessories brand that positions itself at the crossroads of art, fashion, and design. The brand explores the connection between the old and the new, translating this dialogue into a curated collection of wearable pieces. The website’s central motif, "Wearable Art," encapsulates this philosophy, emphasizing items that function as both adornment and artistic expression.

Collection and Product Focus

The KUURTH offering is organized into distinct categories centered around jewelry and timepieces. The primary jewelry segments include Rings, Necklaces, Earrings, and Bracelets, allowing for curated full looks or individual statement pieces. Complementing the jewelry range are Watches and a selection of Accessories, including Exo® glasses, which are noted as currently available. The collection is further structured around thematic or limited-edition drops, featuring "Latest Drops," "Collections," and "Limited Editions" to highlight new and exclusive items.

Brand Experience and Customer Access

KUURTH positions the customer experience as a key pillar, providing multiple points of engagement for its community. The brand offers a newsletter subscription for early access to new releases, fostering a direct relationship with its audience. The "Customer Service" section is comprehensive, providing resources for Contact, order tracking, shipping information, FAQs, exchanges and returns, and jewelry care. This structure suggests a commitment to transparency and post-purchase support. The brand maintains a global presence through distinct language and currency options, including English and Spanish (EUR), and outlines its legal frameworks through pages such as the Privacy Policy, Cookie policy, and General conditions of purchase.

Digital Presence and Community

The KUURTH digital presence is designed to facilitate discovery and interaction. The website features an Instagram feed and links to Facebook and Pinterest, integrating social commerce and visual storytelling. A prominent search function and a minimalist cart interface emphasize a streamlined shopping journey. The brand also highlights a logistical detail, noting "FREE SHIPPING ON ORDERS OVER" a specified threshold, which varies by currency (150€, 180$, 130£), indicating a tiered approach to international fulfillment. The recurring appearance of the Exo® glasses across the interface underscores its role as a flagship accessory within the "Wearable Art" narrative.