J
J P
Very disappointing experience with the company
I ordered the LaserPecker 3 directly from the company website I got the bundle package with all the bells and whistle including the rotary tool auxiliary battery pack and the case which ran just under 2k Based off the description from their site the LP3 sounded like it could engrave on pretty much any material including metal It does not engrave on wood or paper but does the job on metals pretty well I haven t tried glass yet but it claims it does The machine was well package and arrived at my doorstep in a couple days The setup was a breeze and I was off engraving the test material under 10 minutes However once i tried to engrave wood and paper it did not I contacted customer service and they got back to me in a couple days telling me that the LP3 laser was specifically designed for metals I requested a refund because I wanted to be able to engrave on wood I asked for clarification to where to send the machine because this is a Chinese based company and you have to return the product back to China The replies stopped after I insisted on a return I also told them I was missing the auxiliary pack that was supposed to come with the package deal that I never received For paying almost 2000 USD I would hope that I got everything that I paid for This was not the case and the company will cease communications with you if you want a refund Very poor business practices and I am very disappointed with my purchase I gave two stars because the machine is well built and engraves metal just fine However if you change your mind too bad You will be stuck with your purchase Just make sure you know the capabilities of the machine before dishing out money that you wont get back Hope this helps someone thinking of conducting business with this company