Lasership Reviews

Terrible service and useless customer service

I m sure we all wish we could give this company negative stars It s also very unfortunate that when we order from our favorite companies we don t have a choice of who they use to deliver our products I had placed an order that was meant to be 2nd business day express back on October 15th and still have yet to receive it today is November 2nd The tracking history hasn t changed since Oct 16th but everyday the estimated delivery date changes to reflect the current day I have contacted customer service multiple times and they keep telling me that I will receive my order in 1-2 business days which of course hasn t happened They also keep saying they will escalate this issue but I doubt much is actually happening when that is said I have no idea if when I ll receive my order but at this point I no longer wish to place orders with the company that I loved for fear that I ll just have to go through this again It would be great for these companies to no longer use LaserShip after seeing how terrible they are for the loyal customers

Worst Delivery Service

Wish I could Select 0 stars Two straight days they sent me this totally untrue excuse - The driver attempted delivery but did not leave the package because of a security concern or signature requirement I live in a building where the doormen are authorized to accept packages 24 hours a day We will reattempt delivery Why Amazon continues to use this horrific delivery service is beyond me

How does this company still exist

I ll add another review of delivered to wrong address and delayed for days Finally complained and then they literally just threw out my next package because they couldn t find my address How do they get away with this nonsense How does any company use them knowing they are this bad Update I called and actually talked to a local supervisor When I pressed them on why they needed me to call them for every shipment to provide more information than a valid address they hung up on me So some absolutely spectacular customer service

Lost forever

First any company that uses the will NEVER have my business Both Summit Racing and Babylist tried to send y orders through them Every time the tracking info says waiting for supplier or just states exception - we are looking for your order Laser ship always says the order delivery date is the one originally promised even 10 days after the fact Summit had to overnight large heavy items that Lasership lost I pulled all my business until they set my account t to UPS only I didn t know Babylist used these fools too or I would have never purchased from them Avoid at all costs

0 3 Deliveries Made

How is this shipping company still in business 0 out of 3 of my packages were delivered 2 were marked delivered even though I have cameras- they were not then one was marked undeliverable without an attempt I can t believe a company as expensive as Free People uses this joke of a shipper

Never use LS shipping

This has been going on for a while now Again today as with most deliveries the driver pulled as close to the garage door then proceeded to throw the package out the drivers door up to the garage door about twenty feet This is sad that they employ people to lazy to get out of their car and deliver the package to the front door or at least place it with care next to the garage door since they do not know what s in the package they are delivering

Useless carrier

I have had four packages lost by Lasership in the past 3 months Sometimes I get notified they need more information which I provide and other times it is returned to seller with no notification My building gets daily deliveries from multiple carriers and no one else has these issues There is a call box at my apartment and a driver from Lasership has never attempted to use it for deliveries even with clear directions Their customer service is not helpful

Why Is Lasership So Bad

Lasership is the absolute worst The driver never follow delivery instructions I have also noticed that a few of my packages were marked as delivered but they never actually showed up Lasership has a text based customer service team The text responses are slow are never helpful How is this company still in business

THEIR DRIVERS ARE STEALING PACKAGES

THEIR DRIVERS ARE STEALING PACKAGES THEIR DRIVERS ARE CROOKS EVERY SINGLE TIME I SEE THAT MY PACKAGE IS GOING TO BE DELIVERED BY LASERSHIP ONTRAC I KNOW I WILL HAVE A PROBLEM EVERY SINGLE TIME I MEAN E-V-E-R-Y SINGLE TIME I ALWAYS HAVE MY PACKAGE NOT DELIVERED THEIR DRIVERS KNOW THAT WE THE CONSUMER HAVE NO RECOURSE SO THEY JUST STEAL YOUR PACKAGE AND THEN YOU CALL CUSTOMER SERVICE AND YOU ALWAYS END UP HAVIG TO DEAL WITH THE SHIPPER TO TRY AND GET A REFUND IF YOU RE SUCCESSFUL MOST OF THE TIME I END UP CLAWING MY WAY THROUGH A HELL OF BULLSHT WITH CUSTOMER SERVICE AND NEVER GETTING ANY HELP FROM THEM EXCEPT WE WILL INVESTIGATE THEIR DRIVERS ARE CROOKS THEY ARE STEALING YOUR PACKAGES AND THEY KNOW HOW TO GET AWAY WITH IT I AM SO SICK OF THIS SO-CALLED COMPANY THEY NEVER DELIVER YOUR PACKAGE THEY SUCK I WISH I COULD COMPLAIN TO THEIR HEADQUARTERS AND TELL THEM TO INVESTIGATE THEIR DRIVERS I FIND IT HARD TO BELIEVE THAT EVERYBODY I MEAN EVERYBODY HAS THE SAME PROBLEMS WITH THIS COMPANY SO WHERE DO THE PACKAGES GO THEN IF THEY CAN T TRACE THE PACKAGES SHOULDN T THEY END UP SOMEWHERE IN THEIR WAREHOUSE I MEAN EVERY SINGLE PERSON OR AT LEAST 90 OF CUSTOMERS HAVE ISSUES WITH THEIR DELIVERIES HOW IS THIS COMPANY STILL IN BUSINESS AND WHY DO COMPANIES HAVE THEM DELIVER THE DRIVERS ARE CROOKS AND THEY ARE STEALING I FRIGGIN HATE THIS SUCKA COMPANY