Leedsbuildingsociety Reviews

Really poor service Thought of moving my mortgage to them but the service is very slow and their accuracy in data capturing is poor and full of errors Staff lacks common sense and along every step there many delays They will do a full affordability check but they won t talk you through the rates available on a non advised basis Then to their mortgage specialists take extra sweet time to get anything done This isn t the provider to choose if you want things done efficiently and accurately

The instructions on how to change ones address are absolute rubbish Look again see message send us a secure message Again absolute rubbish there is no secure message syste All these people are the same never think like a customer too risky we might actually start giving them some service Well Leeds Zero for you today

Problems with their computer system led to me having to ring on more than one occasion to resolve problems

Exasperating login process - despite everything correct I can t login Changed password and still I cannot login Wrote to Leeds BS over a month ago asking why no interest had been added to my account via secure online message and got zero response Far from impressed with them and very frustrated with their login process I have multiple accounts with many different BS and banks and Leeds is the only one which I always encounter a problem with Each time I login i have to change my password Total nightmare website and when in the design looks like it was developed in the early 1980s with small typewriter letters and not easy to use at all DISASTER UPDATE - you have to call them to unlock a password after 3 attempts - re setting a password doesn t change that you still have to call to unlock- Leeds BS are looking into why no one responded to my secure message apparently they have a backlog well get on top of this LEEDS its been a whole month and they have taken my comments on board and sent feedback - a bit late for me as being so exasperated means i m now looking to move my ISA elsewhere which is more efficient with customer service

Opened a cash isa Have tried for a week now to transfer in - however website continually saying technical error - so cannot complete my transfer Sent secure messages not answered Will be opening an account with a different provider due to the rubbish website

Being a previous client of Leeds BS I re-applied on-line for an ISA Well what a saga Despite having ISA deposits with LBS before it has proven to be completely impossible to open an account successfully and transfer money After two TORTUOUS months of phone calls emails and branch visits and missed interest I have finally given up and have transferred my money to an alternative supplier

Contacted Darren at Leeds as he requested and surprise surprise STILL NO RESPONSE Absolutely disgusting service Tried to open an account Totally obstructive I contacted Leeds to try and resolve problem Leeds completely ignored me Made an official complaint That has been totally ignored Absolutely disgusted

Really cannot understand the review rating here I use online savings and the Leeds Building Society website is archaic - I have had constant problems with it Functionality when you get in is very primitive you cannot even transfer between accounts Had many many problems logging in and having to constantly reset the password then still cannot get in with the new one When this happens I have usually found on phoning up that there is a message again about problems with the website Finally had enough after being left on hold for 10 minutes so closing account after sticking with Leeds BS for years REFERENCE LEEDS REPLY BELOW I notice Leeds have replied promptly here yet have not replied to my core complaint at all I have been telling Leeds about the problems with their website for years - it has not changed one iota so how is this working hard

GuttersnipesIt is my honest held belief that they are influencing these scores Clunky crappy on line savings - interest only paid yearly so no compound interest if paid monthly like all my other accounts Raise a query about it on line they take weeks to respond and if you have the audacity to reply to their email - they bounce it unread Pathetic For God s sake - put your money with more competent folk

Downgraded my review after reading a response sent by a senior complaints officer saying I appreciate we upheld two recent complaints due to website issues we are making a number of changes to our website to improve it However we ve recently updated the password and login process which has been working correctly Well it isn t working correctly and implying that it is customer error is really poor practice Will now have to be on the phone again tomorrow and will ask for paper copies of everything until the website gets the attention it deserves It must be frustrating for people answering the phone and their IT colleagues as well as customers