Leedsbuildingsociety Reviews

Mortgages, Savings, Insurance & More | Leeds Building Society

leedsbuildingsociety.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Across 100 reviews, customers consistently rate Leeds Building Society 5 stars for staff helpfulness, friendliness, and efficiency, with many praising specific branches and advisors. Conversely, 1-star reviews repeatedly cite poor online and mobile banking systems, including difficult navigation, slow processes, lack of app, and technical issues. Some 1-star reviews also mention problems with account opening, slow transfers, communication, and website functionality.

What customers love
  • Helpful staff
  • Friendly staff
  • Efficient service
  • Personal service
  • Knowledgeable advisors
Common concerns
  • Poor website
  • Slow transfers
  • No mobile app
  • Archaic system
  • Communication issues

Last updated 20 hours ago

D

Great service from the Leeds in Manchester

Great service from the Leeds in Manchester The lady I saw Tracey couldn t have been nicer and explained everything fully I used the Leeds as it is one of the few financial services that offers a face to face service that I prefer
S

Pleasant professional staff

Today me and my wife called in at the Barnsley branch to enquire about transferring our ISAs and expecting to have to make an appointment to do so but having talked to Sarah she told us we could go ahead with doing it straight away She talked us through what we was about to do and transferred our ISAs without any problems Such pleasant and professional staff are hard to come by nowadays Well done Leeds thank you Sarah
J

Fantastic Experience

Fantastic Experience at the Cheltenham branch Went in with various transactions to make and a number of questions Jan Roman was amazing Courteous polite and exceedingly knowledgeable All questions answered and great advice given
M

Recently I visited the Huddersfield

Recently I visited the Huddersfield branch and was pulled out of the queue by Sam she was soo pleasant and a delightful person really helpful and took her time to explain everything I needed to know Thankyou Huddersfield a very big thanks to Sam I am very happy customer
R

Excellent Service Leeds Building Society Watford

I visited the Watford branch of Leeds Building Society today seeking help with a small administrative task regarding my Mother-in-Law s estate Farheen dealt with it quickly but then offered to complete the broader process of which the task was a small part This avoided the need for a separate letter to the Leeds head-office team Thank you Farheen for going above and beyond and delivering really great customer service
E

How easy it is to speak with a helpful and knowledgeable adviser

Costa made the process of opening an on line account much less daunting he was patient and guided me through the process so I felt confident in opening an online ISA Customer service at its very best Thank you
I

Excellent service-Leeds building society Reading branch

My wife and I renewed our ISAs today with the Leeds Building Society Reading branch We spoke to Cherie who as usual gave us five-star service We have had dealings with Reading branch of the Leeds for many years Cherie in particular and the service is exemplary-an example for other providers to follow This is the sort of old-school service that seems to be dying out in most other companies in this country Thanks very much Leeds BS Reading branch
K

Great customer service

I visited Leeds BS Sale to arrange a new product for an existing account Stephanie was really helpful explained options and the new product was put in place quickly Always great customer service in the Sale branch Thank you
J

Always a pleasure to use this branch

Always a pleasure to use this branch brilliant service lovely people and they look after my pennies
P

Great service

My wife and I visited the Harrogate branch yesterday The staff are always efficient and friendly We were served by Indra who dealt with a particular issue with compassion and professionalism Thank you Indra

About Leedsbuildingsociety

Discover our range of savings, mortgage, ISA and insurance products. Over 140 years of experience in the industry with Leeds Building Society.

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