Leevalley Reviews

I ordered countertop connectors and

I ordered countertop connectors and after a month and a half I got railing bolts The return process is easy but will not know if I ll get a refund for a month and a half

You NEED A CELL PHONE

Their WEBPAGE SHOULD NOT ALLOW YOU TO PLACE AN ORDER WITHOUT A CELLPHONE NUMBER They do not have an intercom at the door there is no signage of any kind YOU MUST HAVE A CELL PHONE TO PICK UP YOUR PURCHASE THANKYOU FOR CHEWING ME OUT

No response from customer service for 8

No response from customer service for 8 days We are looking for a part for a sander 3 emails one phone call and 2 emails to the Edmonton store Still nothing Very disappointing Looking for a more reliable store will see

unserious unreliable

Good morning everyone After an ordeal that lasted from August 2022 to today I feel like sharing my terrible experience with this company I placed an order for 5 000 and only received little clarity from them constant referrals vague answers and unbelievable justifications which forced me after all these months to have to cancel the whole order I wasted my time with them and I won t do it again Trust me my experience was really bad For a simple purchase of a few planes I ve seen incredible behavior They made me want to buy from them I am waiting for the refund and I will also update you on this aspect because it is right that this very bad experience of mine does not go unnoticed It s fitting that Lee Valley gets my review too Because a little more seriousness and attention on their part would have been enough and they would have satisfied a customer I really felt like I was being teased Generic circumstantial unclear answers in which we deliberately do not talk about what is important to fix a situation Practically useless emails And meanwhile I waited and waited confidently Trust that after all this time it s gone

Phone support was horrible

Phone support was horrible They would not give me the matching part numbers for their products Literally told me its online go look I was pissed cause I just explained to him that the part items online do not tell you what the corresponding items are Ex diffuser cover channel clips I am an electrician so I know exactly what to ask and this guy was lazy and did not help part all

Backorder Failures

Constant problem with backordered items They have NEVER been right about their backorders - They are always later sometimes months later than they state when they take the order The only notification you ll receive from them is - Nothing You ll have check on your order after it was due and see that they ve moved the backorder date yet again This is not a recent problem - It s an always problem

Did not ask for advertisement but they will mail anyway

Having placed an online order I now constantly receive personalized advertisement from them Personalized meaning they print all billing details you gave them right on the advertisement that is NAME ADDRESS SPECIAL DELIVERY INSTRUCTIONS I did not sign up for this So give them your name and address online just once and they will celebrate your purchase mailing you some glossy paper you did not ask for OH yeah there is no specific place on their website where you can ask them to stop sending you personalized junk

We waited 5 days for an online order

We waited 5 days for an online order Birthday present and it still has not been shipped Customer service is closed on weekends unless you count Bot responses to prearranged questions Shipping is closed on weekends Only the shipper knows how to ship an order Have to make a third call on Monday to see if anyone has bothered to ship the order If this is normal then I won t be ordering anything from L V online again We won t be making a 400km round trip for this order that would easily slip into an envelope Very disappointed Called L V on Monday afternoon Order still has not been shipped despite receiving assurance from Emily from Internet Customer Service that it would expedited via U P S Express Not sure what I takes to get something shipped from these people

Great products

They have a selection of really unique tools and products for the garden