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Lemonade Reviews

LemFi | International Payments For Everyone

lemonade.finance
3.62
133 reviews
Great Rating
Based on 133 user experiences

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Rated 3.62 out of 5 by 133 customers

All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Positive Neutral Negative Reset Filter
AI Review Summary Based on 133 reviews

The majority of reviews for Lemonade (LemFi) are positive, highlighting fast transfers, reliable service, good exchange rates, and helpful customer support. A significant number of users report issues with delayed or failed transactions, difficult customer service access, and problems with resolving disputes. The app is generally praised for ease of use and international capabilities, but recurring problems with transaction processing and support responsiveness are noted. Several recent negative reviews indicate a decline in service quality for some users.

What customers love
  • Fast transfers
  • Good exchange rates
  • Easy to use
Common concerns
  • Delayed transactions
  • Failed transfers
  • High rates
  • Account issues

Last updated 3 months ago

A

Rates are too high

Rates are too high yes they have a good realtime transaction but they are making hell of a profit There should be a regulation
O

If you ve read reviews about how great

If you ve read reviews about how great they are probably from those who haven t had any issues with the app The app generally works great Once you do have an issue customer service is TERRIBLE Their customer representatives are very unprofessional rude and unresponsive It seems like they have outsourced customer service which is cost efficient for any business however they do need to reconsider their third party service provider Based on the terrible experience I have moved on to TapTapSend Fingers crossed
B

Failed transactions

The rate is a little higher than competitors but there is a problem with the app I consistently tried to nake transactions for the past two weeks each time the transaction failed My bank confirmed no problem at their end Getting customer service is like a camel going through the eye of a needle I Uninstalled and reinstalled the app three times yet no improvement The developer needs improvement
P

I have lost money once by this app

I have lost money once by this app and iam about to loose again The people responsible do not appear to have credible agents in Kenya Safaricom has put inplace ways to recall funds sent to a wrong mpesa account but LemFi are either using this to divert funds to themselves or they do not know how it works Money is being lost and credibility of Lemfi is diminishing very fast
S

Ich bin u erst entt uscht vom

Two stars is generous considering the lack of respect and assistance provided I am extremely disappointed with the customer service provided by LemFi Despite their claim of offering 24 7 support my experience proved otherwise When I called for assistance I was bombarded with unnecessary questions and then left on hold to listen to advertisements before being abruptly hung up on This type of unprofessional behavior is unacceptable and completely tarnished my opinion of the app I had high hopes for LemFi but after this experience I can no longer recommend it to others

About Lemonade

Send money to India, China, Pakistan, Nigeria, Ghana, Kenya and 16 other countries. Receive and manage your money without stress

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