Based on authentic user experiences
Carrie
6727 reviews
N/A
1 year ago
Beware of this company
Buyer absolutely beware Ordered a light at the end of October and finally received it the beginning of January Paid over 500 dollars in US dollars for something that looks no more than 100 dollars Extremely cheap design Bulbs claim they are glass but look and feel like plastic Design of bulbs ARE NOT as per the pictures and completely defective Customer service was horrendous to deal with and only through email You can t actually call and talk to someone You first start by someone named Jasmin and you wonder if she is even reading your emails After about 2-3 emails you finally get someone who claims to be Jen who actually sounds like she knows what she is talking about Return system is a complete joke and up to the customer Was not happy with quality and defective product It was going to cost me minimum 300 dollars Canadian to send back So basically you are screwed either way even if what they send you is defective and doesn t look like the picture on line absolutely stay away from this company You are not getting a product as per the picture and extremely poor and frustrating customer service
Kuro Gonzalez
6727 reviews
N/A
1 year ago
The cheapest lights ever come
The cheapest lights ever it took 3 months or more to get the product and when we got the lamp it was defective and cheap plastic material we paid 700 for nothing it s a scam 100 pictures are very deceptive Don t waste your time or money believe that
Ernesto Bernal-Mizrachi
6727 reviews
N/A
1 year ago
I agree with previous reviews
I agree with previous reviews This is likely a fake website from China I ordered a lamp based on pretty pictures from the website but the lamp look cheap Immidiately after my order the lamp decreased in price and they did not honor the change in price They gave us 10 that to this date we have not received Instructions came in CHinese making it difficult to operate Placed a bad review 10 days ago and it is not uploaded in the website We kept the lamp due to the trouble of paying the return etc Saw the lamp in Amazon for much lower price
Mirjana Cvetkovic
6727 reviews
N/A
1 year ago
This company is based in China
This company is based in China if you get your product for excessive overprice compared to quality you are lucky One of my products arrived but the parts of it were missing and never arrived The other product never arrived and the company is stating that they delivered it They advised me to speak with my local post office They said that they no longer had the control over the product The product which arrived looks nothing like the product on the website It is a shame that this company uses Scandinavian logo to sell poor quality products I think that the marked should be controlled better My advise is do not purchase with this company
Charlie Wilson
6727 reviews
N/A
1 year ago
A poor company with poor product
Your order will take at least 6 weeks to come My order got lost after 3 months and they gave me a 20 discount to ship again They are a marketing company not a design company Don t be fooled by the website information I asked a simple technical spec question and they need to get the answer from manufacturer And the answer was not matched to the product Please note the product came with a one page Chinese installation guide No spec They charged premier price but you probably can get the same similar product at Amazon or other online stores with 1 3 or 1 4 price The shipped me with 220v lamps that are not suitable in US They said they would send me the lamps but never heard from them again
Yulia Moskvina
6727 reviews
N/A
1 year ago
Terrible customer service
Terrible customer service impossible to get a refund Original order placed in December tracking did not move for 4 weeks although I was assured that everything was good Finally they apologized gave me a new tracking number and I got my item 5 weeks after my original order It came without a remote or any kind of instructions AND it DID NOT TURN ON I emailed multiple times requesting a replacement They made me send multiple photos of the light and re-explain myself Another month later I got a part to replace This time with instructions which we followed to the T But the light still DID NOT TURN ON Now 25 emails deep with the so called customer service I requested a refund I received a response requesting another explanation and a detailed video of the light not working I ended up calling my credit card company and reporting them Apparently I am not the only one BUYER BEWARE
RSL
6727 reviews
N/A
1 year ago
Ordered in November
Ordered in November They generated a FAKE shipping history If you track it through USPS it stops tracking after Label Created It appears to be a total SCAM 2 months later I have nothing BUYER BEWARE If you read a positive review it is most likely a fake
ahmed ahmed
6727 reviews
N/A
1 year ago
Scam Be aware
If you think you are getting a deal look elsewhere they are selling the same Chinese light fixture found on AliExpress for three times the price Once you pay for the item say good buy to your money no way of getting anything back
aimee kettoola
6727 reviews
N/A
1 year ago
I ordered a halo light fixture costing
I ordered a halo light fixture costing over 1000 and still have not received it The track and trace they sent me shows it s been returned to sender and they have had no communication for several weeks with me I m in the process of requesting a refund and potentially with the hassle of going to my credit card to reverse the payment beware
Corinne Cochran
6727 reviews
N/A
1 year ago
Buyer Beware
I would give this company no stars Buyer Beware Ordered 500 light fixture was charged and never received the fixture Difficult to contact customer service There was an initial response but after sending a follow up email requesting a refund - no response I am in the process of contesting the purchase with my credit card company and will hopefully receive a full refund through my credit card company THIS COMPANY IS A SCAM BUYER BEWARE
