Lilyandbean Reviews

Lily & Bean - Personalised Bags, Hats and Accessories

3.84
99 reviews
Great Rating
Based on 99 user experiences
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C

Delighted

I had ordered a trinket personalised tray after 6 weeks it arrived but wasn t impressed with the initialling The owner kindly contacted me after my initial review and replaced it and kindly not expecting this added a gift for my inconvenience as a recompense I appreciate the gesture and how they have dealt with it at Lily and Bean is why I would return Probably like the rest of the UK there have been some staffing issues supply and demand I understand But it was resolved professionally by the owner Robyn emailed me back all the time when chasing up
J

Faith restored

Thank you for responding and rectifying the issue it is greatly appreciated Items had arrived and are perfectWould purchase again due my concerns being listen to and promptly addressedI have placed 2 orders and been trying to contact via wattsapp Facebook and instagram All of the details are contained within the messages 5 days ago I placed the first order Pretty poor customer service You have taken my money but won t respond to my messages or requests There has been no email Yes I ve checked my junk mail My messages have been read but no response except what is your order number which was in the original request
J

I ve only just ordered my personalised

I ve only just ordered my personalised tote bag and I didn t look at the lead time I emailed once I saw on the confirmation that it was 6 weeks and I m going away in 3 weeks I ve got a prompt response this morning from a lady called Freya who advised she would take the bag to the painters straight away and get this sorted for me Amazing customer service can t wait to receive my bag Thank you
M

Amazing customer service from Katie

Amazing customer service from Katie genuinely so lovely and helpful and super responsive Such a breath of fresh air to deal with a business that wasn t scripted in their responses
L

Personalised bags personalised service

I ve ordered 3 cabin cases over the years from Lily and Bean Each one has been perfection It s not just the personalised cases that I love it s the personalised service Twice I ve ordered them with a tight deadline and both times they have made and shipped it in ample time I love that you can email a human to talk about your order and they always respond -
C

Amazing Customer Service

Katie thank you so much for your amazing Customer Service Very responsive and you have managed to get me out of a difficult situation with delivery I really appreciate all of your help This is the first time I ve ordered from you it certainly will not be the last Can t wait to see my friends reaction when she receives her gift
I

Excellent

Excellent quality product and fantastic service from Katie There was an issue with the initial delivery of the bag I ordered fault of courier not Lily Bean but they were really quick to sort the problem Highly recommend
B

Customer service

I can t say more about the customer service They have great customer service and can help you even after selling they will never let you down i have never find a brand who cares about their customers after selling its amazing and will be regular buyer
K

Absolutely love my canvas bag

Absolutely love my canvas bag I ordered and then realised it was 6 week wait tried to cancel but I was assured it will arrive in time for my holiday 3 weeks I emailed on a few occasions to check the progress and had a reply very quickly every time The bag arrived and it s beautiful Overall a really good experience with my first order Thank you
J

I love these personalised cases

I love this personalised cases great quality I have purchased for myself family and friends also customer service is prompt and efficient I recently ordered a case then realised I did it incorrect immediately emailed lily and bean Robyn got back and sorted everything out straight away thank you highly recommend

About Lilyandbean

Hand made in our studio in Hampshire, England. We have totes, luggage, clutch bags, straw baskets and more, all personalised with your name or initials.

United States

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Frequently Asked Questions

Lilyandbean is a carefully curated online boutique operating at lilyandbean.co.uk. It specialises in offering unique gifts, stylish home accessories, and charming children's products. The focus is on providing thoughtfully selected items that combine quality, design, and personality, moving beyond mass-produced goods to offer pieces with character and story.

Lilyandbean's product range is thoughtfully curated across several categories. This includes a diverse array of homewares such as decorative accents, kitchenware, and textiles. There is a significant focus on gifts suitable for occasions like birthdays, weddings, and new babies. The boutique also features a dedicated children's section offering toys, nursery decor, and keepsakes. The selection often emphasises timeless aesthetics, natural materials, and brands with an artisanal or independent quality.

Lilyandbean primarily caters to individuals seeking special, personal gifts and those wishing to furnish their homes with distinctive pieces. It appeals to shoppers who value design, quality, and supporting smaller-scale creators over mainstream high-street options. The audience includes customers looking for meaningful presents and unique home accessories who appreciate a curated selection.

The brand ethos of Lilyandbean is rooted in a passion for discovering and sharing well-made, beautiful objects. It positions itself not just as a retailer, but as a trusted curator. This is reflected in detailed product descriptions that convey an item's unique appeal and the story behind its maker, all presented in a friendly and helpful tone.

The Lilyandbean website offers a straightforward and visually pleasing shopping experience. It features a clean layout with high-quality imagery that highlights product craftsmanship. The site is organised intuitively for browsing by category or occasion, and includes detailed product pages, clear pricing, and a secure checkout process to ensure a smooth customer journey.

About Lilyandbean

Lilyandbean: A Boutique Destination for Thoughtful Gifts and Homewares

Lilyandbean.co.uk is a carefully curated online boutique that specialises in unique gifts, stylish home accessories, and charming children's products. The website presents itself as a go-to destination for shoppers seeking items that combine quality, design, and a touch of personality, moving beyond mass-produced goods to offer pieces with character and story.

Product Range and Curation

The core of Lilyandbean's offering is a thoughtfully selected collection that spans several appealing categories. Visitors will find a diverse array of homewares, including decorative accents, kitchenware, and textiles designed to add warmth and style to any living space. The gift section is a significant focus, featuring items suitable for various occasions such as birthdays, weddings, new babies, and simple gestures of appreciation. A dedicated children's section offers toys, nursery decor, and keepsakes, often emphasising beautiful design and traditional play values. The overall product selection leans towards timeless aesthetics, natural materials, and brands that are often independent or have a strong artisanal quality.

Website Experience and Brand Ethos

Navigating the Lilyandbean website is a straightforward and visually pleasing experience. The clean layout allows the products to take centre stage, with high-quality imagery that gives customers a clear sense of craftsmanship and detail. The brand's ethos appears rooted in a passion for discovering and sharing well-made, beautiful objects. This is reflected in product descriptions that often go beyond basic specifications to convey the item's unique appeal or the story behind the maker. The tone is friendly and helpful, positioning Lilyandbean not just as a retailer, but as a trusted curator for meaningful purchases.

Customer Considerations and Services

Lilyandbean provides essential e-commerce functionalities to ensure a smooth customer journey. Detailed product pages, clear pricing, and a secure checkout process are standard. The site likely offers standard UK shipping options and has a defined returns policy, which shoppers are encouraged to review before purchasing. While the product range is selective, it is organised intuitively, allowing users to browse by category or occasion. The boutique nature of the business suggests a focus on customer service and attention to detail, from packaging to presentation.

Target Audience and Unique Position

The website primarily caters to individuals looking for special gifts that feel personal and considered, as well as those wishing to furnish their homes with distinctive pieces. It appeals to shoppers who value design, quality, and supporting smaller-scale creators over mainstream high-street options. Lilyandbean occupies a niche in the online market by offering a tightly edited collection, saving customers time from sifting through endless options and providing a sense of discovery. Its strength lies in its curation—the ability to find and present products that are both beautiful and functional.

In summary, Lilyandbean.co.uk is more than just an online shop; it is a curated platform for discovering exceptional gifts and home accessories. With its emphasis on quality, design, and thoughtful presentation, it serves as a valuable resource for anyone seeking to give a meaningful gift or find a special item to cherish in their own home.