Lilyandbean Reviews

Lily & Bean - Personalised Bags, Hats and Accessories

3.84
99 reviews
Great Rating
Based on 99 user experiences
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M

Bag never delivered

I ordered a bag on the 29 June haven t heard back from them I tried email whatsapp and Instagram dm but it s always automatic reply I had a trust because they partnered with bigger influencers on social such as Lydia Gordon Millen but apparently it s a scam
S

12 weeks and still no delivery

It has been nearly 12 weeks since my order and it is still not delivered There is no communication from them updating me When I contact them I get a useless generic statement about it being on its way No help at all The customer service is terrible They were quick enough to take my money and now nothing
D

Terrible customer service with such

Terrible customer service with such long delays it s beyond ridiculous No communication at all and lead times quoted on the website are optimistic at best 10 47 09-02-22Blimey - you respond quicker on here than you do on your customer service channels I can t respond to your reply so I ll add in here When I ordered the bag it quoted 4-6 weeks on the website and still does in the FAQ s I ve sent my order number via WhatsApp as advertised on your website and got a we re not available response - so I tried Instagram DM acknowledgement of message but no real response I won t post my order number here for obvious reasons but if you can respond to your main customer service channels that would appreciated
H

This is the absolute WORST customer

This is the absolute WORST customer service ever Ordered the bag on 2nd July and its been 8 weeks now and it STILL hasn t arrived I was going to order more bags whilst it was in transit but after reaching out to find an ETA THEY NEVER BOTHERED GETTING BACK I m going to request for a refund and if I can t get it go through my bank Order 37938
M

I placed my order on 06 24 and after

I placed my order on 06 24 and after contacting customer service 5 times and telling them to cancel my order which they didn t do They deliver the order on 09 02 10 weeks after Not impressed with the quality the personalized name is not embroidered is printed in like a rubbery material and looks very cheap should be embroidered This item is overpriced for the quality and the poor customer service I will not buy again from them
K

Ordered two bags in Feb and still

Ordered two bags in Feb and still haven t received it Emailed them a few times with quick reply but saying one of the item they are waiting for more stock So emailed them again 2 weeks later and they have sent out one of the bag and apparently the other one is still waiting for stock I ve waited over 8 weeks and each time I had to email them to check how my order was doing and when the shipment would be So disappointed that it has taken so long and now just to receive one bag as I have requested refund for the other one
A

Dire customer service

my bag was misshapen where the initials were I sent photographs to them and the agreed it wasn t right and would replace the bag Nine weeks later after numerous emails from me and asking for a refund it arrived They said that due to my patience there would be a gift sent with it There wasn t a gift in the box or bag I told them this and they wanted photographs to prove it I have never experienced such dreadful customer service and would not recommend purchasing anything from them - EVER
J

Impossible to discuss my order

How do you make contact with this company Despite numerous emails WhatsApp messages and WhatsApp phone attempts - I m unable to talk to anybody I receive robotic replies which make no sense to my initial question I m desperately trying to place a large personalised order but it s impossible
M

Do not order if you are expecting what you see advertised

I was very excited to order personalized luggage and received a different print then what was advertised I contacted the seller and they agreed it was incorrect and said they would refunded if I paid for shipping I should have known they were just being sarcastic when I found out it would be 500 to send it back to the UK
R

Terrible customer service

Terrible customer service I ordered a product for a Christmas present based on the information on their website stating order now for delivery before Christmas Estimated delivery on confirmation email was 2 weeks I have had no information from the company about timeframes no one has replied to my email Absolutely nothing Absolutely horrible way to treat customers over Christmas - at least have the respect to be honest if you are not going to be able too fulfil the order Have asked for a refund again no answer Will ensure friends and family are aware to avoid this company at all costs

About Lilyandbean

Hand made in our studio in Hampshire, England. We have totes, luggage, clutch bags, straw baskets and more, all personalised with your name or initials.

United States

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Frequently Asked Questions

Lilyandbean is a carefully curated online boutique operating at lilyandbean.co.uk. It specialises in offering unique gifts, stylish home accessories, and charming children's products. The focus is on providing thoughtfully selected items that combine quality, design, and personality, moving beyond mass-produced goods to offer pieces with character and story.

Lilyandbean's product range is thoughtfully curated across several categories. This includes a diverse array of homewares such as decorative accents, kitchenware, and textiles. There is a significant focus on gifts suitable for occasions like birthdays, weddings, and new babies. The boutique also features a dedicated children's section offering toys, nursery decor, and keepsakes. The selection often emphasises timeless aesthetics, natural materials, and brands with an artisanal or independent quality.

Lilyandbean primarily caters to individuals seeking special, personal gifts and those wishing to furnish their homes with distinctive pieces. It appeals to shoppers who value design, quality, and supporting smaller-scale creators over mainstream high-street options. The audience includes customers looking for meaningful presents and unique home accessories who appreciate a curated selection.

The brand ethos of Lilyandbean is rooted in a passion for discovering and sharing well-made, beautiful objects. It positions itself not just as a retailer, but as a trusted curator. This is reflected in detailed product descriptions that convey an item's unique appeal and the story behind its maker, all presented in a friendly and helpful tone.

The Lilyandbean website offers a straightforward and visually pleasing shopping experience. It features a clean layout with high-quality imagery that highlights product craftsmanship. The site is organised intuitively for browsing by category or occasion, and includes detailed product pages, clear pricing, and a secure checkout process to ensure a smooth customer journey.

About Lilyandbean

Lilyandbean: A Boutique Destination for Thoughtful Gifts and Homewares

Lilyandbean.co.uk is a carefully curated online boutique that specialises in unique gifts, stylish home accessories, and charming children's products. The website presents itself as a go-to destination for shoppers seeking items that combine quality, design, and a touch of personality, moving beyond mass-produced goods to offer pieces with character and story.

Product Range and Curation

The core of Lilyandbean's offering is a thoughtfully selected collection that spans several appealing categories. Visitors will find a diverse array of homewares, including decorative accents, kitchenware, and textiles designed to add warmth and style to any living space. The gift section is a significant focus, featuring items suitable for various occasions such as birthdays, weddings, new babies, and simple gestures of appreciation. A dedicated children's section offers toys, nursery decor, and keepsakes, often emphasising beautiful design and traditional play values. The overall product selection leans towards timeless aesthetics, natural materials, and brands that are often independent or have a strong artisanal quality.

Website Experience and Brand Ethos

Navigating the Lilyandbean website is a straightforward and visually pleasing experience. The clean layout allows the products to take centre stage, with high-quality imagery that gives customers a clear sense of craftsmanship and detail. The brand's ethos appears rooted in a passion for discovering and sharing well-made, beautiful objects. This is reflected in product descriptions that often go beyond basic specifications to convey the item's unique appeal or the story behind the maker. The tone is friendly and helpful, positioning Lilyandbean not just as a retailer, but as a trusted curator for meaningful purchases.

Customer Considerations and Services

Lilyandbean provides essential e-commerce functionalities to ensure a smooth customer journey. Detailed product pages, clear pricing, and a secure checkout process are standard. The site likely offers standard UK shipping options and has a defined returns policy, which shoppers are encouraged to review before purchasing. While the product range is selective, it is organised intuitively, allowing users to browse by category or occasion. The boutique nature of the business suggests a focus on customer service and attention to detail, from packaging to presentation.

Target Audience and Unique Position

The website primarily caters to individuals looking for special gifts that feel personal and considered, as well as those wishing to furnish their homes with distinctive pieces. It appeals to shoppers who value design, quality, and supporting smaller-scale creators over mainstream high-street options. Lilyandbean occupies a niche in the online market by offering a tightly edited collection, saving customers time from sifting through endless options and providing a sense of discovery. Its strength lies in its curation—the ability to find and present products that are both beautiful and functional.

In summary, Lilyandbean.co.uk is more than just an online shop; it is a curated platform for discovering exceptional gifts and home accessories. With its emphasis on quality, design, and thoughtful presentation, it serves as a valuable resource for anyone seeking to give a meaningful gift or find a special item to cherish in their own home.