Linenchest Reviews

Don t respect their own policies

Unfortunately they prefer losing a client over 10 00 by not respecting their price match policy Even with a membership to pay I will find better prices at Costco who respects their customers by respecting their policies After three emails I guess going above and beyond is not something they care to do to keep customers Bed Bath and Beyond we might see a repeat here judging by how they treat their customers

Not honoring their own online

Not honoring their own online pricing sales If I could give 0 stars I would I placed an order for the iRobot that was on sale recently and received the confirmation email The following day I received an email from David informing me that my order was canceled because they messed up the price for the item Funny how they have a 1 year lowest price guarantee and they apparently stand by our prices online and in store for a full year but in reality they only do that when they feel like it

They won t deliver my rug and won t let me cancel the order

I ordered a rug online It said it would take 2-3 business days to ship It s now saying that it won t be shipped until the end of the month almost a month after I placed the order I have submitted two tickets to their website and have emailed twice to cancel the order No one has contacted me The shipping date each week goes up by a week First it was August 16th two weeks after order then it was August 23rd then August 26th now August 31st but they won t let me cancel the order Also their live chat isn t with an actual human which is really frustrating

Arguably the worst customer service

Arguably the worst customer service I ve ever received because it s non existent I ordered two gusto dinnerware sets from this company after reading several terrible reviews because I liked the product and thought I would give it a shot As the previous review the dinnerware sets arrived but everything was broken and shattered inside I ve tried calling and emailing with no response Whoever is managing this department needs to be fired Without customer service a business is losing so much potential growth and opportunity Shame

Customer service is dreadful

Customer service is dreadful I tried to order online and the site wouldn t accept either one of my credit cards I was told to contact my bank by an automated message My cards are working fine thanks very much I tried to communicate with the horrible customer service chat bot It was a completely demeaning and frustrating experience Most companies will provide an option to switch from the bot to a human after a couple of tries but not Linen Chest Horrible I couldn t find a phone number on the website so I called my local Linen Chest store They didn t have the item I wanted in stock but they did give me the company s 1-800 number I called the number and selected customer and the automatic recording directed me back to the website There was no option to speak to a human at the 1-800 What a complete nightmare The worst customer service ever In response to the note left by Linen Chest below there are no live chat agents available And I will never attempt to negotiate with your horrible chat bot again You ve lost my business permanently I purchased my products elsewhere and am very happy with them

I regret not reading here s review

I regret not reading here s review before purchasing I purchased an item that was available for immediate in-store pickup when I checked the online shopping page but the confirmation email said it would be available for pickup in 1-3 weeks and that they would contact me when it is available It s been 3 weeks and it still isn t available for pickup The only way to contact this company is through an automated answer system so when I contact them they reply that it will be available for pickup in 1-3 weeks That s it Garbage How can I get the product I purchased order 83926676Placed on Sep 13 2024 8 25 56 a m

Returns should not require personal information

I purchased bedding in store recently which was a pleasant experience with helpful staff Changed my mind about the sheets so returned them The employee told me I had to provide my name phone number and email address When I asked why I was told it s policy I can t process the return without it I was not impressed as this information is none of Linen Chest s damn business I provided partially correct information and refused to give an email address She managed to process the return without it I will not purchase anything from this store again unless the return policy is changed Update I recently returned the other item purchased originally as it turned out not as expected and was pleasantly surprised that the person on cash did not ask for any personal information This begs the question what is the actual return policy of Linen Chest

Shame on you

Well i am honest You have removed personal contact with people in position of authority Shame on you That is the opposite of caring for others

Disappointing Experience with Linen Chest Online Store

I ordered an item from Linen Chest over two months ago with the expectation that it would be delivered within a week Unfortunately I have yet to receive the item The store s website doesn t clearly indicate which products are fulfilled by third-party providers making it difficult to track issues when they arise When I contacted Linen Chest multiple times via email they don t offer a customer service phone number I was initially told the order would be refunded However despite this assurance they ended up charging me for the item again this time in full I ve now contacted them for the fifth time but have received no resolution or explanation as to what went wrong The lack of communication transparency and customer service has been extremely frustrating especially considering the delay and confusion around the charges In summary my experience with Linen Chest has been disappointing If you re considering shopping here be aware of potential issues with third-party orders unclear policies and poor customer support This version consolidates your experience into a clear and structured review that highlights the key points delivery issues lack of transparency poor customer service and unexpected charges It should provide other potential customers with a clear picture of what to expect