Londonelectriciansdirect Reviews

Customer reviews for Londonelectriciansdirect are sharply divided, with a nearly equal split between one-star and five-star ratings. Many negative reviews center on the company's Electrical Installation Condition Report (EICR) service, with accusations of charging for extra circuits without explanation and issuing unsatisfactory reports. Several customers reported that the company ignored their attempts to contact them for remedial work, leaving them frustrated. A recurring complaint involves the company allegedly providing inflated quotes for follow-up repairs, leading to accusations of scamming. Positive reviews, however, highlight the professionalism, punctuality, and efficiency of the electricians, particularly noting the helpfulness of staff members like Ian and Claire. Five-star customers frequently mention that the service was quick, with EICR certification delivered the next day on multiple occasions. The company is described as a family-run business that communicates well with letting agents and provides competitive pricing for its work. Some positive reviewers had remedial work completed promptly after the initial inspection, contrasting with negative experiences. There is no mention of a returns policy, as the service is primarily electrical testing and repairs rather than product sales. Overall, customer satisfaction depends heavily on the specific interaction, with excellent experiences for some and deeply unsatisfactory ones for others.

Last updated 4 months ago