Londonelectriciansdirect Reviews

London electricians electricians in London LED London Electricians Direct

londonelectriciansdirect.co.uk
3.35
17 reviews
Average Rating
Based on 17 user experiences

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Rated 3.35 out of 5 by 17 Happy Customers

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41.2%
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AI Review Summary Based on 17 reviews

Customer reviews for Londonelectriciansdirect are sharply divided, with a nearly equal split between one-star and five-star ratings. Many negative reviews center on the company's Electrical Installation Condition Report (EICR) service, with accusations of charging for extra circuits without explanation and issuing unsatisfactory reports. Several customers reported that the company ignored their attempts to contact them for remedial work, leaving them frustrated. A recurring complaint involves the company allegedly providing inflated quotes for follow-up repairs, leading to accusations of scamming. Positive reviews, however, highlight the professionalism, punctuality, and efficiency of the electricians, particularly noting the helpfulness of staff members like Ian and Claire. Five-star customers frequently mention that the service was quick, with EICR certification delivered the next day on multiple occasions. The company is described as a family-run business that communicates well with letting agents and provides competitive pricing for its work. Some positive reviewers had remedial work completed promptly after the initial inspection, contrasting with negative experiences. There is no mention of a returns policy, as the service is primarily electrical testing and repairs rather than product sales. Overall, customer satisfaction depends heavily on the specific interaction, with excellent experiences for some and deeply unsatisfactory ones for others.

What customers love
  • Professional and efficient service with punctual
  • Quick turnaround times, often completing EICR
  • Knowledgeable staff who clearly explain inspection
  • Good communication with letting agents and
Common concerns
  • Charging for extra circuits without prior
  • Ignoring customer attempts to follow up
  • Issuing unsatisfactory EICR reports while telling
  • Providing inflated quotes for repairs that

Last updated 4 months ago

S

This is a lovely family-run business

I m a lettings agent with the new changes to legislation I have been offering my clients EICRs in preparation for their tenancies I ve worked with several companies and I can confidently say that LED are by far the best that I have worked with The team are all lovely you get a real sense that it s a family business I ve never called and not got an answer the prices are reasonable they have great availability and the work is great Best of all they have a really clever website that actually works A lot of contractors try to be clever with their sites but ultimately it s just a prepaid job request that goes through to a person that then has to book you in manually a waste of time The LED site does everything I need I book jobs in seconds and I know that they will be turning up at the time promised I also love that every now and again I can book an eco-friendly job I always recommend LED to my clients for EICRs and remedial works I think they would do a great job for everyone
A

Great company good service

Great company fast efficient and professional Had my property tested electrican was very knowledgeable Got the repairs booked in promptly
J

Loft conversion wiring

London Electricians Direct are by far the best contractor we have ever had out They listened to our needs provided a fair quote and completed the job to a high standard on time Honestly refreshing to deal with and I don t get to say this often
C

Very professional

EICR and remedial work in Northolt by local electrician Sam - punctual efficient careful courteous
A

EICR

I recently contacted London Electricians Direct to get an EICR certificate on one of my buy to let properties The great thing about this firm is that they lliased directly with my agent to sort out access to the property to get the remedial work suggested done in a timely manner Their online payment process is very smooth also as well as their email communication
T

Absolute professional

Absolute professional Ian really knows what he s doing Highly recommend
T

Went to London electricians direct

Went to London electricians direct because I needed an EICR I was lucky enough to speak with the Ian who was extremely helpful and understanding The work was carried out within days and I got the certification the next working day Amazing experience with an amazing team
C

Fantastic Electrician

Had an amazing experience with London Electricians Direct Ian and Claire were super helpful and told me exactly what I needed and had someone out to me really quickly I would 100 recommend them and they will have my business going forward
S

Professional and efficient

Arrived on time completed the job and left the place tidy Professional and efficient Will use again
S

Ian Tayler came around to do my EICR

Ian Tayler came around to do my EICR on a purchase which turned out to be unsatisfactory They talked me through exactly what was wrong vs the up to date code explained the process of a new install and cracked on Super quick competitively priced and very knowledgeable team I ve since had them back for a both re-wire on a new kitchen and also bedside sockets had to chase out a 1950 s brick wall Incredibly efficient guided on best practise and completely transparent throughout - I d recommend to anyone

About Londonelectriciansdirect

We are London electricians specialised in testing and installation with over 25 years experience Our friendly staff and British standard trained electrical engineers are on call throughout London

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