Lottie Reviews

Friendly and helpful I was contacted and offered assistance with looking for a care home for mum after visiting their website which is a weight off my mind as I was not getting very far searching on my own They offered advice and would follow up with an email They were friendly and polite and look forward to making some progress

Lottie is a very useful site but i did find that they over-communicated and it got a bit confusing I also am tired of having to rate everything However they are very responsive which I also appreciate

The site gave a good comprehensive list of care homes base on a few simple but relevant questions It made the job of searching for care homes simple The homes listed were all of a good standard and they were proactive in contacting me for information on our needs This was all done very professionally with no hard sell They all showed a real interest in our requirements and gave some useful information to help with our search

Very helpful prompt and empathetic Am following up on all the advice that Lottie gave me Thanks Lottie

The caller was very supportive and seemed knowledgeable He gave me time to share my experience and gave advice He said I could call him back anytime for further information For someone less proactive it would have been helpful if he had led the conversation more explaining the role of Lottie and the support he could give without me asking He said he would send me an information pack via email but didn t

Clara was very professional yet very friendly She was thorough and easy to understand Would have given her a 5 but saving that for the results when she delivers a short list and the promised advice on Wills and Trusts Thank you

UPDATE I got a call from Lottie shortly after this review and I am reassured that my experience was an accident The tech team is now investigating why I didn t get the do not contact me option in the form on my mobile browser and seeing if they can recreate the error As for the phone number leaking to a carer agency outside the shortlist it is unclear what happened but it is unlikely that the leak was on Lottie s side and not one of their partners As upsetting as the initial experience was I am very happy with the followup I used Lottie s database to search for local carers and there is no way to view the results without consenting to calls from agencies and I have now received insistent calls from more agencies than the ones whose details were shared with me They very much don t stop after one left voicemail message either I have had ten unsolicited calls ten in the last 24 hours The whole reason I need a carer is that I have a severely energy-limiting condition I simply do not have the capacity to deal with predatory calls I knew I wasn t interested in some of the options based on price the moment I got the search results there wasn t a way to at least not let them call me There is no way to inform Lottie that you have chosen a carer and don t need all these calls either or if there is I have not found it which means it is hidden away in an extremely non-user-friendly way I wanted a service that gave me control which has to include a chance to contact prospective carers first Instead I am hounded with calls from agencies I was never interested in

Lottie gave us full and comprehensive information on the steps we needed to take to deal with local authority funding together with nhs funding for a loved one that may need to into full time nursing care It s a pity the nhs don t offer such a service it would help a lot of families having to go through this process maybe Lottie could approach the nhs to offer such a service at the time of need and save families having to trawl the internet themselves So thank you

Joe was very helpful at identifying Care Homes which he felt would match the requirements for my Mum s care He was kind friendly and knowledgeable Using the Lottie website with its links to care providers websites and CQC reports together with personal recommendations advice and actual visits helped my decision-making process and I m very happy with the home I selected

Their adviser was friendly knowledgeable and extremely helpful A great support in arranging for residential care