Lottie Reviews

The UK's Best Care Homes, Home Care & Retirement Homes | Lottie

lottie.org
4.63
84 reviews
Excellent Rating
Based on 84 user experiences

Rated 4.63 out of 5 by 84 Happy Customers

71.4%
23.8%
2.4%
1.2%
1.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
P

Really Helpful Service

After making an enquiry to a residential home I was contacted by Katy of Lottie Katy advised me that she could search for residential homes that would meet our criteria I gave Katy all of the information I received an email a couple of hours later with 2 potential homes that we are looking in to I had a call from one of the homes within 10 minutes This took away a lot of pressure
K

Vital reassurance when we were unable to get direct answers from Social service

Jo the staff member we worked with was extremely helpful He listened to our concerns questions gave clear answers and where he didn t know he researched and got back to us promptly He gave reassurance when we were unable to get direct answers from social services
L

Excellence

We reached out to Lottie at the beginning of mum s vascular dementia journey We received outstanding support from Eva She gathered a shortlist of homes which matched our criteria Her speedy response was a game changer This support meant that our journey with mum felt possible Eva paves the way with compassion diligence and deep knowledge of the care sector And for that we will be forever grateful
M

Very helpful and gave me the

Very helpful and gave me the information I needed
E

Choosing a care home made simpler

I have to decide on my brothers care home all things going through my mind like which one can meet his needs so many to go through which was stressful Eva mad it easier by drawing up a list based on what I felt my brother needed Now narrowed done to 3 for now with Eva s help
C

Result from Admiralty was positive

Result from Admiralty was positive however when we said yes with a room available and went to arrange an assessment Then to be phoned the next day to be told they had no rooms available So very disappointed
P

Good Advice carehomes

Great advise given by joe with regards to care homes how to negotiate the many pitfalls whilst looking for placements finance Many thanks
M

Very well presented by Robin and Eva

Very well presented by Robin and Eva who came across as compassionate caring people who want to help
G

Katie

Katie listened and gave advice on what she knew and told us that she d seek other help for us for things she didn t have experience in Much appreciated
P

Lottie advisor

I spoke to an advisor who was excellent Took a great deal of time to explain things in relation to our situation and is sending it all out in an email for me to consider Fantastic advisor who clearly knows the hurdles and issues that need navigating and was extremely understanding and sympathetic Brilliant service

About Lottie

Lottie is a free service that helps you find the UK's best care homes, home care and retirement properties near you.

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