Love2shop Reviews

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love2shop.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

Help with Expired L2S Vouchers

We called L2S as my gift cards expired as I wasn t paying attention to the expiration date luckily the amazing Dean was more than happy to help and was extremely friendly whilst doing so I would like to thank Love2Shop and Dean for helping me today as I was really upset thinking I lost all my vouchers I was given from work but Dean came through with the help
G

Love 2 Shop Gift Card Customer Service

I was gifted two Love 2 Shop Gift Cards and only recently went to use these online via Argos however the item I was buying went out of stock and the funds weren t returned to the gift cards After emailing customer services they rectified the issue themselves with Argos and returned the monies to my cards within a couple of days Thanks so much for your assistance Stacey
R

Very Speedy responses

Very Speedy responses it did take 3 different emails but it was neccesary as there were questions needed before they could rectify or explain my querie As i work in retail I thought that may have been the reason Thank you once again Keep up the good work
D

A major problem of my own making

A major problem of my own making i e Deleting a code I d assumed had no further need to be kept The sum of money was trivial ish but my frustration as emails went back and forth between several involved parties over several weeks was not Nice to have such a cooperative team and a happy ending
T

Nathan Y customer service agent

Nathan Y was extremely helpful with my request he dealt with it immediately and efficiently and he explained everything to me He really is an asset to your company Keep doing what you do Nathan
L

Responsive and Helpful

I spoke to Dean from Love2shop about an issue that was of my own making - ie not reading the small print about redeeming my voucher codes onto my Amazon account within 30 days He was helpful really polite and ensured I knew the name of the person he was handing the solution on to as he was going on holiday Within 24 hours Rebecca had sent me an email with my codes and the ability to add my e-vouchers to Amazon Thank you - a first class service
L

Lewisham Foodbank

Lewisham Foodbank was donated 2k worth of 5 vouchers very close to expiry which were impossible to manage Georgina at Love2Shop went above and beyond to ensure that they could still be used by us despite obstacles that we experienced with the online system THANK YOU for making a difference
J

Locked Account

Had an issue with my account being locked when trying to activate a new card I emailed and within a day it was all sorted great result Thanks very much
D

Brilliant standard of service from Carly

I had two codes for vouchers that were due to expire on 30 August and the website was not working I worried I would not be able to redeem them in time After receiving a frankly unhelpful generic reply to my email I telephoned customer support Carly was personable attentive to detail and clearly has great product knowledge She was therefore able to advise me of precisely what to do to try to redeem the vouchers and call back after the weekend if it did not work She also later checked up to see if everything had worked out which it had and followed up by email on Monday to let me know Thanks very much for an unusually brilliant standard of customer service provided by someone who is an asset to your team
S

Left activating the codes until last minute

Stupidly left the activation of my vouchers until very last minute and added my work email which I m pretty sure blocked the delivery of the vouchers James on live chat was brilliant and got them resent to my personal email within minutes He single-handedly saved a work lunch thanks again James

About Love2shop

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