Love2shop Reviews

Activate & Register Love2shop Cards | Check Your Balance

love2shop.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

RatingFacts is an independent review platform and is not affiliated with Love2shop (love2shop.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Customers frequently praise Love2shop for its responsive, helpful, and efficient customer service, with many highlighting the effectiveness of chat support and problem resolution. Conversely, common complaints focus on expensive fees for replacements and conversions, as well as limited acceptance of vouchers at retailers. The overall experience is shaped by strong aftercare but undermined by usability and cost concerns.

What customers love
  • Responsive customer service
  • Helpful chat support
  • Quick problem resolution
  • Efficient aftercare
  • Patient staff
Common concerns
  • Expensive replacement fees
  • Limited retailer acceptance
  • High conversion fees
  • Complicated process
  • Poor website usability

Last updated 3 months ago

R

When it comes to doing something like

When it comes to doing something like this on phones I m not very good but this was easy And the outcome was great The agent that dealt with my problem was very nice and sorted my problem out Excellent service
E

I somehow managed to loose the emails

I somehow managed to loose the emails with my voucher codes on them but Nathan in the chat box was amazing and managed to find 40 of John Lewis voucher codes so I can t thank him enough Great aftercare
P

Good customer service over chat

After two phone calls that didn t lead to anything I had a lovely experience through the chat function with Carly Very efficient and convenient rather than being kept on a phone waiting
A

Impressed with the service I received

The most impressive thing about contacting Love2shop was that I was actually able to chat with a real person and not a chatbot The agent was extremely helpful as the website for registering online vouchers had gone down He contacted the relevant department and also emailed me later in the day to confirm it was back online and details of how to obtain the relevant codes to make a purchase I did not feel at all rushed but very supported and it gave me faith in at least one customer service department that bothered to listen and was proactive
J

Had a dispute with game

Had a dispute with game order never went through and was pending with them for around 4 weeks and was of no help whatsoever Contacted love2shop who sorted this for me excellent staff and service Thank you
E

After I got through to a human

After I got through to a human The automated phone system should be reviewed Norma spoke to me first and was very polite transferring me through to Rae Rae was excellent efficient and able to successfully help me with my query Card topped up purchase made happy customer Thank you very much
C

Nathan M was an absolute star and helped

Nathan M was an absolute star and helped me with my inquiry in a matter or minutes Give him a nice Christmas bonus
A

I lost my card and needed the money to

I lost my card and needed the money to do some shopping as I was flying out Helen wonderfully resolved this issue even though it got sent back to sender She was able to fast track for next day delivery which I received it less than 24 hours later Helen was a star and called back with regular updates
L

First time user of e-vouchers - easily helped

Nathan who helped my query about e-vouchers was very helpful and eased me to make sure I hadn t made a mistake as this was my first time using this
N

Love2Shop Team is Amazing

Love2Shop customer service is extremely efficient and helpful They actively listen to your issues or queries and patiently answer all the queries in a very transparent and honest manner My top up was not reflecting correctly which made me anxious but there customer service team resolved the issue very quickly

About Love2shop

Activate and manage your Love2shop Gift Card. Check your Love2shop card balance. Find out where to spend Love2shop

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business