When it comes to doing something like
When it comes to doing something like this on phones I m not very good but this was easy And the outcome was great The agent that dealt with my problem was very nice and sorted my problem out Excellent service
Eva Arrighi
N/A
I somehow managed to loose the emails
I somehow managed to loose the emails with my voucher codes on them but Nathan in the chat box was amazing and managed to find 40 of John Lewis voucher codes so I can t thank him enough Great aftercare
P Petrova Apostolova
N/A
Good customer service over chat
After two phone calls that didn t lead to anything I had a lovely experience through the chat function with Carly Very efficient and convenient rather than being kept on a phone waiting
Austin-Garner
N/A
Impressed with the service I received
The most impressive thing about contacting Love2shop was that I was actually able to chat with a real person and not a chatbot The agent was extremely helpful as the website for registering online vouchers had gone down He contacted the relevant department and also emailed me later in the day to confirm it was back online and details of how to obtain the relevant codes to make a purchase I did not feel at all rushed but very supported and it gave me faith in at least one customer service department that bothered to listen and was proactive
Jill Roberts
N/A
Had a dispute with game
Had a dispute with game order never went through and was pending with them for around 4 weeks and was of no help whatsoever Contacted love2shop who sorted this for me excellent staff and service Thank you
Edward
N/A
After I got through to a human
After I got through to a human The automated phone system should be reviewed Norma spoke to me first and was very polite transferring me through to Rae Rae was excellent efficient and able to successfully help me with my query Card topped up purchase made happy customer Thank you very much
customer
N/A
Nathan M was an absolute star and helped
Nathan M was an absolute star and helped me with my inquiry in a matter or minutes Give him a nice Christmas bonus
Ayoub
N/A
I lost my card and needed the money to
I lost my card and needed the money to do some shopping as I was flying out Helen wonderfully resolved this issue even though it got sent back to sender She was able to fast track for next day delivery which I received it less than 24 hours later Helen was a star and called back with regular updates
Louise
N/A
First time user of e-vouchers - easily helped
Nathan who helped my query about e-vouchers was very helpful and eased me to make sure I hadn t made a mistake as this was my first time using this
NJ
N/A
Love2Shop Team is Amazing
Love2Shop customer service is extremely efficient and helpful They actively listen to your issues or queries and patiently answer all the queries in a very transparent and honest manner My top up was not reflecting correctly which made me anxious but there customer service team resolved the issue very quickly
