Lumens Reviews

Ordered three pendants and decided to

Ordered three pendants and decided to return them at my expense for credit on my Visa Got authorization and returned all three in same box that came to me in Got tracking and all three in box arrived at the factory that made them FINALLY got credit for ONE only Spoke to several customer dis-service agents May be a problem because all three came back in ONE box Credit coming in 5-7 days Never happened Finally disputed with Visa and I have a temporary credit Stay away from this company Peter Flato

Zero Stars Really

Marking one star only because zero stars is not an option This company has a nice little scam going They charged me without notifying me that the product was on backorder failed to provide me with an invoice I had to wait for PayPal to receive transaction details I used to look up my order on their website and refused to cancel my order when requested telling me they could only cancel if the manufacturer of the product agreed not to ship I ve lodged a complaint with the BBB disputed the charge with PayPal and will be notifying my state s Attorney General s office of this company

Low quality products

Low quality products Did not feel safe to use so I decided to return the my purchase Quick response from the customer service but as soon as they understood I really wanted to return the products they stopped replying I would discourage anyone from buying from this company

WE WOULD GIVE THEM ZERO IF POSSIBLE

WE WOULD GIVE THEM ZERO IF POSSIBLE SHIPPED DIRTY USED RETURNED ITEM TO US AFTER WE PAID FOR A NEW ITEM SEVERAL HOURS OF PULLING TEETH WITH THEIR CUSTOMER SERVICE OFFERED A GENEROUS 4 OFF DISCOUNT FOR THE DIRTY FAN WE CANCELLED AND AFTER ANOTHER HOUR--VOILA EXRA EXPENSIVE SHIPPING LABELS AT YOUR COST NOT FREE RETURNS NOT SPEEDY DELIVERY EITHER ANOTHER ITEM THAT HAD TO COME SEVERAL DAYS AGO NOW SHOWS DELIVERY IN WEEKS DO NOT WASTE YOUR MONEY AND TIME WITH THESE CROOKS THEY MISADVERTISE ON THEIR WEBSITE--70 DISCOUNTS--BS--GET FROM HD FOR THE SAME DISCOUNTED PRICE WITHOUT THE HASSLE AND THE LIES SUPER HIGH CUSTOMER SATISFACTION--ANOTHER BIG BS

This company is a fraud

This company is a fraud Never got my order and now trying to get my money back via my credit card The reviews on their site are fake don t be fooled as I was Customer service full of empty promises This company needs to be shut down and banned from advertising on social media

Returning Goods is a Nightmare

It took six weeks to get my credit after 4 items were verifiably returned to LUMENS First only 2 000 was returned three weeks after received back to LUMENS after multiple phone calls Then more phone calls and begging to get the 1000 balance 2 months after return initiated Never will I ever order from LUMENS again This company lost a very substantial customer Caveat emptor Not recommended

Lumens mistake your problem

Since November of 2022 I have purchased thousands of dollars worth of merchandise with this company Everything seemed fine until they missed a crucial ship date They didn t notify me and when I asked for their help to expedite shipping and help pay for those costs they refused I had to order the item from another vendor pay more and pay for expedited shipping Of course I provide better service to my customers than Lumens does to me so I will eat those costs Steer clear of this company They have a 1 5-star rating for a reason

inconsistent customer service

Years ago we ordered a number of high end table lamps from Lumens On fixture Luce Plan Berenice arrived with a damaged green glass shade It took forever to get the replacement shade involving countless follow-up phone calls I could have purchased the shade locally and avoid the stress of having to deal with Lumens customer service In 2020 we noticed a ceiling fan which we liked and ended up purchasing 5 Lumens shipped them promptly and the fans installed without incident Based on our experience with the 5 fans we recently ordered a sixth Lumens advised that the fan had shipped and supplied a tracking number Using the tracking number Lumens supplied we received messages from the shipper implying that the fan had in fact not shipped We sent repeated messages to Lumens customer service which promptly responded with inaccurate responses to our problem I finally called them on the west coast where it was determined that Lumens had supplied the wrong tracking number to us I asked the person I spoke with to provide me with the name and contact info of the company s owner to let them know about our experience The customer service person I spoke to refused to give me that information stating that I should send my concerns to their customer service Since their customer service doesn t really service customers it appeared that the company isn t really interested in improving their customer service Dealing with Lumens is really hit or miss I would avoid them