Lycamobile Reviews

Outstanding customer service I had an issue with retrieving my old phone number and the representative Trex went above and beyond to assist me He was incredibly patient knowledgeable and efficient throughout the entire process I couldn t be more pleased with the service he provided Thanks to him I have my old number back and everything went smoothly Highly recommend

I was interviewed by pretty Ashley whose ID number is 38752 It was very friendly and she listened to my urgent needs Having said that I would like her to take care of me every time I contact customer service

Very good service in English from Joe and Marlon Very helpfunctie people On the contract the Dutch helpdesk did not work at all due to technical problems Stress before leaving as bundles don t seem to work in Asia

I had a problem with my renewals on Lyca Mobile BE and i called to the help center i was attended very quickly by Drex he was really patient and he managed the resolution of my problem perfectly really professional attention Thank you 10 10

Drex was extremely helpful He communicated everything clearly and efficiently and put me at ease regarding my situation I think he handled the call perfectly Thank you for your help

I had an issue and called customer service The caller was Drex and he helped me with my issue and was very kind and patient Recommend

Needed to perform a sim swap received a prompt support over phone and email Customer service has greatly increased Within couple of days sim swap was done

Very good service and very immediate to solve the issue

The person on the phone was very patient and nice They took time to answer all of my questions and gave me all needed information It was a good experience

When I first arrived in Belgium Lyca Mobile made it easy to get an eSIM immediately which was incredibly convenient However the setup process was not entirely straightforward To activate the line it s necessary to register it with the government system but this wasn t clearly explained Additionally retrieving my new number was a bit tricky as it was hidden in an email sent after registration Despite these initial hurdles once everything was set up the experience was smooth One suggestion for improvement would be to send a detailed email with step-by-step instructions for activating the line as soon as the payment is approved This would greatly enhance the user experience During my travels across Europe Lyca Mobile provided reliable internet access in every country I visited While there were occasional delays in connecting to a network these issues were resolved quickly ensuring I remained connected at all times After my trip I faced an issue where I was charged for another month because I forgot to disable the auto-renewal feature Upon contacting the customer service team they were quick to process my refund although it took a while to receive the funds The team was incredibly responsive respectful and understanding throughout the process Overall I would recommend Lyca Mobile for its easy access affordability broad coverage and excellent customer service I d definitely consider using it again on future trips