Lycamobile Reviews

Get Talk, Text & Data Plans With Sim Only Deals – Lyca Mobile USA

lycamobile.us
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
J

10 years customer has been dissatisfied again

1 Company not deleting all credits cards from my saved account as I ve instructed since several weeks Delete it now 2 The tip up of 20 was done due to card blocking please refund that top money since it has NOT been used yet Back to my credit card Dissatisfied
J

10 years customer again harassed

1 Still not deleting my credit cards from my account When will you delete Privacy rules makes you delete it when customer commands 2 If you did not refund due to use then you need to waive and refund 5 penalty because you charged me forcefully
B

My plan is expired and reason given as

My plan is expired and reason given as belowFor your information your have purchased the plan with auto renewal since you have changed the credit card the auto renewal didn t go through and that is the reason your plan got expired They dont care about customer Not allowing to renew plan -I did chat with Dhivakar in customer care and he is not ready to help due to system design that way
J

10 years customer harassed and harrassed

When will you delete all my credit cards from account Why don t you delete it just as yet why take so LONG It is violating PRIVACY RIGHTS AND POLICIES DELETE NOW ALL CCards
K

Unable to use phone number at all

Lyca Mobile charge my credit card without my authorization and without sending me an email about this charge or message So I called my bank to stop it But after that Lyca Mobile told me my phone number was stopped because my I was on auto-charge and didn t know and I never asked for auto-charge They stopped my number even after I paid to have it unlocked I called many times every day to unlock it and every day they told me you need 24 hours for the number to be unlocked even the supervisor who was very rude It was never unlocked until today I have been unable to make calls and texts from my phone number for weeks I keep calling and calling and they tell me we can t do anything to help me My phone number is still locked I still cannot make calls or texts What should I do
B

Most worst experience with lyca

Most worst experience with lyca Let me explain it my husband port to lyca from other carrier and did whole Year reacharge was 156 and his phone won t support the sim so he asked for refund we called many time customers service center and they say they can not give him refund but he can transfer his balance to other Lyca number so he convinced me to change my carrier to lyca so he can transfer balance to me We did that I ordered new lyca port in to lyca and he transfered his balance to my number because his sim not working And then he port out from Lyca but as soon as he port out my balance also gone we called hundreds time to customer service to asked them why this happened They said you lost your money that s it seriously Ok then I thought let me go back to my old carrier company and I called them many time for my activation number and PIN number so I can port out They don t want to give me They said do balance again then only we Will give you OMG Please don t buy or port to lyca you will definitely lose your money Frustrating Again worst experience
K

my phone still lock since 11 28 23 what should i do

i write a review on 26 of december about my bad experencie with lycamobilmy phone been lock for almost a month and i paid to unlock it but still lockand every time i called custmer servivce on 612 they tell me the same answer its still prosee and need 24 hours to 48 hours to be unlock after i write the review they answer me on 12 27 23 and told me to send refernce number of my case and i send it and until now my phone still lockand i called customer service the same answer what should i do more is there another customer service i can countact please let me knowthanks
C

Chargeback issue

Lycamobile has a VERY BED COSTOMER SERVICE My SIM card has been locked since two months and I have been calling to the company and send emails customer support team said we send your inquiry to the technical team but we don t get any reply from them I understand it s happen but I never see any company take two months to just unlock the SIM CARD
R

Very poor response and customer

Very poor response and customer service On November 28 I made a request for the cancellation and refund of my SIM card The customer service representative informed me that I will receive a refund in seven business days while keeping active service for a month My SIM service will deactivate on January 4th and I haven t received any updates in a month I have also not received my refund I have now contacted customer service eight times because each time I get on the phone they assure me that I will receive my money back today next week or within three business days but nothing happens The only thing that s left is that regardless of every dead line they gave I keep calling them Great Lesson Moving forward I shouldn t pursue yearly renewals
K

Refund Process

Hi Team I have reference number 98819303 submitted on 25-Nov-23 to refund money towards mobile number 1 423 313-9364 But looks like refund has not processed yet I have reached out customer care 4-5 times but they told that request has been submitted to backend team but no luck Please treat this as urgent request and process the refund ASAP

About Lycamobile

Get the best SIM-only deals from Lyca Mobile USA that bring you unlimited data, talk & text. Call 75+ international destinations for free with our plans.

United States

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Frequently Asked Questions

Lycamobile US is the American subsidiary of the global Lycamobile Group, operating as a Mobile Virtual Network Operator (MVNO). It provides affordable, no-contract prepaid wireless services primarily on the T-Mobile network, targeting cost-conscious consumers, international communities, and travelers.

Lycamobile offers a variety of straightforward monthly prepaid plans. These typically include unlimited talk and text with tiered high-speed data allowances. A key feature of many plans is the inclusion of low-cost or bundled international calling minutes to numerous countries.

No. Lycamobile services are prepaid and do not require a long-term contract, annual commitment, or credit check. Customers pay for their service in advance, providing flexibility and control without financial obligations.

Lycamobile US operates as an MVNO on the T-Mobile network. This allows it to provide nationwide coverage and data speeds comparable to T-Mobile's service, but often at a lower, more competitive price point.

Yes, in most cases. Lycamobile services require a compatible, unlocked GSM phone. Customers can purchase a Lycamobile SIM card and activate it in their existing unlocked device, often while keeping their current phone number through a porting process.

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About Lycamobile

Lycamobile US: A Comprehensive Overview

Lycamobile US is the American subsidiary of the Lycamobile Group, a global Mobile Virtual Network Operator (MVNO) renowned for providing affordable, no-contract wireless services. Operating primarily on the T-Mobile network, Lycamobile.us offers a wide range of prepaid plans designed to meet the needs of cost-conscious consumers, international communities, and frequent travelers seeking flexible mobile connectivity without long-term commitments.

Core Services and Offerings

The website serves as the central hub for customers to explore, purchase, and manage Lycamobile services. Its primary offerings include:

  • Prepaid Plans:A variety of monthly plans with unlimited talk and text, coupled with tiered high-speed data allowances. Plans are straightforward, with no credit checks or annual contracts.
  • International Calling:A key differentiator for Lycamobile is its focus on low-cost international calls. Many plans include generous international calling minutes to numerous countries, which is a significant draw for immigrants and expatriates.
  • SIM Cards & Devices:The site provides easy access to purchase Lycamobile SIM cards, which can be used in unlocked phones. They also offer a selection of affordable smartphones for outright purchase.
  • Top-Up & Account Management:Customers can conveniently recharge their plans online, check their data usage, and manage their account settings through the website or the accompanying mobile app.

Website Functionality and User Experience

The Lycamobile.us website is designed for simplicity and accessibility. Navigation is intuitive, with clear sections for plans, coverage, support, and online shopping. A prominent coverage checker allows potential customers to verify network service in their specific area before committing to a plan. The site also features detailed FAQ sections, setup guides, and multilingual customer support options, reflecting the company's commitment to serving a diverse customer base.

Target Audience and Market Position

Lycamobile strategically positions itself in the competitive prepaid market by targeting specific demographics:

  • Budget-focused individuals and families seeking to reduce monthly wireless expenses.
  • International communities who require reliable and affordable calling to friends and family abroad.
  • Students, seniors, and anyone preferring the flexibility and control of a prepaid, no-contract model.
  • Users who travel occasionally and need a simple, pay-as-you-go solution.

By leveraging T-Mobile's extensive nationwide network, Lycamobile is able to offer reliable coverage and data speeds at a price point often lower than major carrier-branded prepaid options.

Key Features and Benefits

Visitors to Lycamobile.us can expect several distinct advantages:

  • Cost-Effectiveness:Transparent pricing with no hidden fees or surprise charges.
  • Flexibility:No contracts; customers can change or cancel plans at any time.
  • International Focus:Built-in international benefits are a standard feature of many plans.
  • Ease of Use:Simple activation process, often allowing customers to keep their existing phone number.
  • Wide Availability:SIM cards and top-up vouchers are also available at a vast network of third-party retail stores across the country.

In summary, Lycamobile.us functions as the digital storefront and service portal for a major player in the value-focused MVNO space. It effectively communicates the brand's value proposition of straightforward, affordable wireless service with a strong international calling component, making it a practical choice for a significant segment of the American mobile market.