AI Review Summary
Based on 121 reviews
Customers frequently report very positive experiences with Lycamobile customer support, citing helpful, patient, and responsive agents. Conversely, there are recurring complaints about high pricing, complicated procedures, and poor network performance. Several negative reviews also highlight issues with billing, plan activation, and eSIM transfers. The overall sentiment is mixed, with strong approval for service quality but significant criticism for value and reliability.
What customers love
- Helpful customer support
- Fast response time
- Good problem resolution
- Clear communication
- Friendly service
Common concerns
- Expensive pricing
- Complicated procedures
- Poor network coverage
- Billing issues
- Difficult eSIM transfer
Last updated 1 month ago
B
B R
Kiran guided me successfully to get the lyca network back in Sweden which was not there at all Very prompt service from the Lyca team
A
Abbas Pasdar
Lina was straight
Lina was straight understandable and fast responsive
A
Aqeel Baig
30275
30275Sandra30275Thank you very much for your customer support it was really helpfull and i appreciate it
J
Jayden
flexible to customers
So flexible service to customers great experience by using Lyca Fast response on live agent This is my greatest experience on mobile operator ever
R
Ramazan
The best customer support experience
The best customer support experience with agent Lina She solved my issue in less the 24 hours Thanks Lina
S
Sp
Mobile Number Transfer
Mobile Number TransferThe Process was smooth It just took less than a week to have a network change enabled The mail responses were quick Thank you
V
Vignesh V
Jessica from lyca support helped me for
Jessica from lyca support helped me for sim issue Hope her recommendation will solve my issue
D
Debaditya Roy
I had a chat with Jessica from
I had a chat with Jessica from lycamobile to transfer my number and she was very helpful and kind to assist me with the same
M
Melisa Ivon Castro
Jessica talked with me three minutes
Jessica talked with me three minutes before the attention hours finish and without any rush she helped so kindly she had no issues in turning to english as soon as she noticed i dont speak swedish and was super clear in her answers very grateful with her
P
Pavitra
Jessica did a great job
Jessica did a great job On all my questions and queries she had a solution and help to our genuine request Super happy
About Lycamobile
Lycamobile.se is a Swedish provider of mobile communication services, specializing in prepaid solutions such as SIM cards and eSIMs. The platform emphasizes affordable connectivity, with a strong focus on international calling and data services. The website highlights “billiga kontantkort” (cheap prepaid cards) and promotes 5G access without binding contracts, allowing customers flexible, short-term commitments. Lycamobile offers a range of prepaid plans designed for both domestic use and international needs. Customers can choose between traditional SIM cards and eSIM options, with all plans including 5G access. The service is built on Telenor’s network in Sweden, ensuring reliable coverage across the country. The platform also targets users who make frequent international calls, offering low-cost calling rates to numerous countries including the USA, Poland, Bulgaria, Austria, Germany, Turkey, India, Romania, Bangladesh, and Italy. The website features several prepaid packages, including short-term offers and long-term value plans. For example, there are 30-day plans with varying data allowances, such as plans offering 10GB, 30GB, 40GB, or higher data limits, often with additional roaming benefits. Many plans include unlimited national minutes and SMS, alongside international minutes and roaming data, particularly for use within the EU, Ukraine, Moldova, and other supported regions. Special discounts and limited-time promotions are regularly highlighted to encourage new sign-ups and top-ups. Lycamobile also supports account management through a dedicated mobile app for iOS and Android, enabling users to monitor usage, refill credit, and track plan validity. The site provides resources such as an FAQ section, contact options, and coverage maps to support customer needs. Users can register for exclusive offers via email, and the platform includes tools for number portability, SIM replacement, and roaming management. Overall, Lycamobile positions itself as a cost-effective, flexible mobile provider for Swedish consumers seeking modern prepaid solutions with international capabilities, reliable network coverage, and transparent pricing.