Lycamobile Reviews

Get Talk, Text & Data Plans With Sim Only Deals – Lyca Mobile USA

3.57
140 reviews
Great Rating
Based on 140 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
F

My new sim is not activated from 1 month

I purchased the lyca mobile sim with plan However I did not recieve my 8 digt pin and following up with customer care from more than 1 month Finally I recieved the pin which did not work I am not sure how to escalate this issue further I need my services ASAP Please see and activate my services ASAP I called more than 10 times through call 612 and written more than 8 emails Everytime I get the same reply that we have escalated your issue successfully
R

DO NOT USE THIS LINE

DO NOT USE THIS LINE Terrible Customer Service Offensive Aggressive The line is unstable and super slow
J

10 years customer gets punished

I have been your customer for 10 years and I have been harassed My number 773 543 8023 - I clicked disable auto pay - you forcefully charged me You took 25 days to NOT refund Then I asked my bank to refund Then you blocked my number penalizing my as charge back Now it s not been unblockedShame on you Old people kids without phone Refund me now - say sorry - open my phone right now
D

Beware

I m David I using them since they here United States They were good when started unfortunately so bad now unreasonably rejected to let you port out to different companies and can t turn Auto renewal off They don t had right to holding customers like this Beware guys it s a trap easy in no way out
R

I m facing very bad experiencing with

I m facing very bad experiencing with LYCA mobiles I have submitted a request for a refund and cancellation The agent informed me that I could only PORT the number after receiving my refund otherwise they would not issue a refund This restriction is absurd in and of itself I made the request on November 28 After waiting seven days I called the call center 09-DEC-2023 to find out the status of my refund and the agent told me I would get refund on Monday I waited till and called customer agent 11-DEC-2023 again second time the next day was told will receive it today and third time 12-DEC-2023 I was told I would have to wait till this weekend Never had such a bad response Reference no 98873926
B

Very Unprofessional and arrogant staff

How come Lycamobile is getting 5 star reviews Very unprofessional I received sim card which was written with instructions to insert the sim card and dial 612 to port your existing number It did not work so I called customer care One lady called Adria received a call and she was speaking very arrogantly After provided all info she put a request for port my number and she said do no insert sim card I said I inserted sim card and she started shouting on me saying it is not OK If it is not OK why sim card packaging asks to insert sim card in the first place Throughout the call she was talking mean Very unprofessional staff Not even a bit happy to buy this sim cards I can t give less than one star if I would have chance to I would like to give negative starts
B

Another bad experience with lycamobile

Another bad experience with lycamobile I am trying to port out from lyca to another carrier but customer service agents are refusing to provide me account number and number transfer pin to us I have sent email to lycamobile customer service for these details and waiting for response
A

Bad customer service

Bad customer service I had mistakenly order a sim that I don t want I still have the sim with fully packed didn t open I ask for the refund and they guys wont give me refund I have requested for refund on 2nd December and they said it will be approved in 24 to 48 hours And it has 13 days they still haven t approved yet What is this behavior from a network company and I heard most of the hacked and money stealing from bank account is happening by lycamobile I have decided to change my network service from the next month because of I have already purchased a plan in this month
P

Dispute in Bill Charge

Hi Team I have port out my number from Lyca to other carrier and i was informed by cusomer care executive that i will not be charged for next billing but i was charged with montly bill on dec 03 with 17 85 dollar I am really disappointed as i have used lyca for almost 3 years and i was misinfomed
J

10 years customers - BACKEND BACKLOG - not hiring staff - WEBSITE DOES NOT WORK

I m customer since 10 years BACK END TEAM HAS MASSIVE BACK LOG Did you cancel my auto pay DId you delete all your credit cards yes or not I still get SMS that you will forcefully renew auto pay on Dec 19 You will then ALSO NOT REFUND MY FORCEFUL AUTO RENEWALS Refund me for the past order the one you re going to make forcefully on Dev 19 Your system is horrible does not understand click NO HORRBILE SERVICE

About Lycamobile

Get the best SIM-only deals from Lyca Mobile USA that bring you unlimited data, talk & text. Call 75+ international destinations for free with our plans.

United States

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Frequently Asked Questions

Lycamobile US is the American subsidiary of the global Lycamobile Group, operating as a Mobile Virtual Network Operator (MVNO). It provides affordable, no-contract prepaid wireless services primarily on the T-Mobile network, targeting cost-conscious consumers, international communities, and travelers.

Lycamobile offers a variety of straightforward monthly prepaid plans. These typically include unlimited talk and text with tiered high-speed data allowances. A key feature of many plans is the inclusion of low-cost or bundled international calling minutes to numerous countries.

No. Lycamobile services are prepaid and do not require a long-term contract, annual commitment, or credit check. Customers pay for their service in advance, providing flexibility and control without financial obligations.

Lycamobile US operates as an MVNO on the T-Mobile network. This allows it to provide nationwide coverage and data speeds comparable to T-Mobile's service, but often at a lower, more competitive price point.

Yes, in most cases. Lycamobile services require a compatible, unlocked GSM phone. Customers can purchase a Lycamobile SIM card and activate it in their existing unlocked device, often while keeping their current phone number through a porting process.
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About Lycamobile

Lycamobile US: A Comprehensive Overview

Lycamobile US is the American subsidiary of the Lycamobile Group, a global Mobile Virtual Network Operator (MVNO) renowned for providing affordable, no-contract wireless services. Operating primarily on the T-Mobile network, Lycamobile.us offers a wide range of prepaid plans designed to meet the needs of cost-conscious consumers, international communities, and frequent travelers seeking flexible mobile connectivity without long-term commitments.

Core Services and Offerings

The website serves as the central hub for customers to explore, purchase, and manage Lycamobile services. Its primary offerings include:

  • Prepaid Plans:A variety of monthly plans with unlimited talk and text, coupled with tiered high-speed data allowances. Plans are straightforward, with no credit checks or annual contracts.
  • International Calling:A key differentiator for Lycamobile is its focus on low-cost international calls. Many plans include generous international calling minutes to numerous countries, which is a significant draw for immigrants and expatriates.
  • SIM Cards & Devices:The site provides easy access to purchase Lycamobile SIM cards, which can be used in unlocked phones. They also offer a selection of affordable smartphones for outright purchase.
  • Top-Up & Account Management:Customers can conveniently recharge their plans online, check their data usage, and manage their account settings through the website or the accompanying mobile app.

Website Functionality and User Experience

The Lycamobile.us website is designed for simplicity and accessibility. Navigation is intuitive, with clear sections for plans, coverage, support, and online shopping. A prominent coverage checker allows potential customers to verify network service in their specific area before committing to a plan. The site also features detailed FAQ sections, setup guides, and multilingual customer support options, reflecting the company's commitment to serving a diverse customer base.

Target Audience and Market Position

Lycamobile strategically positions itself in the competitive prepaid market by targeting specific demographics:

  • Budget-focused individuals and families seeking to reduce monthly wireless expenses.
  • International communities who require reliable and affordable calling to friends and family abroad.
  • Students, seniors, and anyone preferring the flexibility and control of a prepaid, no-contract model.
  • Users who travel occasionally and need a simple, pay-as-you-go solution.

By leveraging T-Mobile's extensive nationwide network, Lycamobile is able to offer reliable coverage and data speeds at a price point often lower than major carrier-branded prepaid options.

Key Features and Benefits

Visitors to Lycamobile.us can expect several distinct advantages:

  • Cost-Effectiveness:Transparent pricing with no hidden fees or surprise charges.
  • Flexibility:No contracts; customers can change or cancel plans at any time.
  • International Focus:Built-in international benefits are a standard feature of many plans.
  • Ease of Use:Simple activation process, often allowing customers to keep their existing phone number.
  • Wide Availability:SIM cards and top-up vouchers are also available at a vast network of third-party retail stores across the country.

In summary, Lycamobile.us functions as the digital storefront and service portal for a major player in the value-focused MVNO space. It effectively communicates the brand's value proposition of straightforward, affordable wireless service with a strong international calling component, making it a practical choice for a significant segment of the American mobile market.