Mackenziehodgson Reviews

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mackenziehodgson.co.uk
3.50
131 reviews
Great Rating
Based on 131 user experiences

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Rated 3.50 out of 5 by 131 Happy Customers

41.2%
13%
15.3%
15.3%
15.3%
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AI Review Summary Based on 131 reviews

Customers generally report positive experiences with Mackenziehodgson, highlighting helpful staff, competitive pricing, and easy setup. Some recurring issues involve administrative errors, difficult cancellation processes, and communication problems. Overall, satisfaction is high, but certain operational weaknesses are consistently noted.

What customers love
  • Easy setup
Common concerns
  • Difficult cancellation
  • Administrative errors

Last updated 2 months ago

G

There is a 35 new business

There is a 35 new business cancellation charge to cancel within the 14 day cooling off periodI bought online and didn t receive my policy just an email saying if I didn t ring they would cancel my insurance so I couldn t check the terms and conditions When I looked whilst purchasing I never saw this term I then had to pay them 14 75 admin charge to add a non fault claim that wasn t even on my policy There price of the quote seamed reasonable but isn t now I paid the extra I had to ring them no call to sort out the query The operator was good but couldn t tell me what the new business charge actually was She did say something like I would get 10 back of the 35 and also have to be charged the for the time I was insured
M

Met the guys at Motorcycle Live

Met the guys at Motorcycle Live spoke about adding more bikes to my policy and given a mobile number for Mark brilliant service I thought Mark doesn t answer his phone and no response to an email apart from a missed phone call where they were going to call back and did not To be honest I didn t take the call because it looked like a spam number and when I did call it back it said it was Carol Nash Insurance yes I know now they are all but the same and CN reviews are not brilliant Rang them this evening and would have got more sense out of a robot I want to speak to a person not someone trained to read a script who failed their audition for Home Away So instead of adding the two Bennetts insured bikes to MH I am now going to be taking the existing MH bike and the new bike to Bennett s how can you trust someone to settle a claim if they can t get the front end right
D

Usual bad UK customer service

Sadly I ve not had a good customer service experience with these guys I ve tried to make amendments to my policy which was hard work to say the least Then got cut off during online conversations and asked to be called back but never received any further contact from them at all I then sent an email asking for them not to renew my policy it got ignored and 2 months later I receive an email saying don t worry we ll be renewing your policy automatically I ve sent another email asking them NOT to renew also ignored It s the usual stuff take the money and then make it very difficult for you get hold of anyone to help with anything It makes me wonder what they d be like if I had to claim so sadly they ve now lost a customer in me Update all my emails were sent to the below email address which doesn t in anyway suggest an unmanned contact Perhaps change it to noreply if that s genuinely the case although I suspect just a cop out admin mhbike co ukUpdate wow This is just another example of attention to detail and poor customer service Please READ my message properly I don t want to jump on a chat with anyone and spend an hour of my time ensuring a simple task is done I want you to NOT renew my policy as I ve asked several times I ve now emailed the other email address Please ensure this is actioned with immediate effect Unbelievable that I ve had to go down this route to achieve this Update I m not cancelling the policy Just not renewing Which I asked ages ago not to be done automatically you don t have a god given right to do this automatically What I suggest here is that YOU provide some customer service search for my email and ring me to resolve this or I ll simply copy and paste this conversation and all previous emails to other social sites Many thanks
J

Poor Customer Service - Lack of contact

Sold my bike on the 15th March since then I have tried on a daily basis to call and cancel insurance I have had no answer despite holding on for up to 40 minutes this morning I actually managed to get someone on live chat but they cant help and I have to call the office How can this be resolved as I am now paying for insurance that is not required Didn t have this issue when purchasing or renewing renewing

The company s request for payment

The company s request for payment through the automatic renewal process was detected as FRAUD by Barclay Card and my credit card was blocked as a result causing big problems I had to phone up several times to sort this out taking up several hours of waiting on the phone
L

Process was poor

Process was poor I got quotes snd then a week later chose policy on line It was a Saturday which may have slowed things up I had an email to say that there was an error at the payment section of the transaction but you took the money out of my bank anyway I called customer service on the Saturday and they were kind and tried to help but not able to resolve the issue Eventually on the Monday very helpful man in customer services sorted it out for me Occasions that I contacted customer services I was held in the queue for around 40 minutes which is really unacceptable
S

So I rang to make a change to my policy

So I rang to make a change to my policy and in the automated message it said use live chat as it will be quicker so after answering all the questions I was told my insurer won t make tge changes so I ll have to get a quote from another insurer they use only to be told they can t quote over live chat so I d have to call and go through it all again
K

You need to facilitate online renewal

You need to facilitate online renewal Spending 12 - 15 minutes on the phone to pay is unnecessary and would put me off in the future I was offered auto renewal in the future if I allowed you to retain my card details I don t want to do that I just want to be able to renew online make any necessary renewal declaration and pay
A

Payment Error Even though money is pending in bank detail Ref 678-2D5-CB5

I tried to purchase an insurance and paid for it However it came up with an error message Sorry an error occurred once I paid for it I read previous review and someone had exactly the same issue few days ago So I checked my bank details the money was pending for payment Once I manage to Chat with an operator it was confirmed that transaction went through even though the error message said something different At least someone needs to look into the payment issue
R

Ok but stopping auto-renew less good

I had an easy experience generally with Mackenzie Hodgson inc a good quote pleasant staff and straightforward online insurance process But two things weren t so great First they are a broker not the underwriter While not a big issue it does mean that the name taking the money from your bank bears no resemblance to the insurer Not unusual amongst insurers Second the system to stop auto-renewal While they have three ways to do this call online chat or online form only the call function is straightforward The online chat button does not appear on their website from a mobile phone The online form would be great but the headers for each section are in the same font colour as the background both black meaning it isn t clear what to write in each box I highlighted and copied where I imagined the text was and pasted it into notes to see what each header said Once completed and submitted the form disappears with just a thank you line nothing to confirm your policy is cancelled at time of writing I haven t received an email either so you don t know if it is cancelled or not Very frustrating

About Mackenziehodgson

We ve spent our lives living and breathing motorcycles and it is our passion for bikes that led to us creating Mackenzie Hodgson in 2016

United States

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Frequently Asked Questions

Mackenzie Hodgson is a trading name of Atlanta Insurance Intermediaries Limited.

Mackenzie Hodgson ceased providing motorbike insurance policies as of 15th April 2026.

Policies are arranged and administered by Carole Nash Insurance Consultants Ltd on behalf of Mackenzie Hodgson.

Existing customers will continue to be served by the sister company Carole Nash, and renewals will be handled automatically by Carole Nash.

No, new quotes must be obtained online through Carole Nash. Visit their website for current coverage options.

About Mackenziehodgson

Mackenzie Hodgson Motorcycle Insurance Overview

Mackenzie Hodgson is a trading name of Atlanta Insurance Intermediaries Limited, regulated by the Financial Conduct Authority (firm reference number 309599). The company is registered in England with company registration number 756681 and has its registered address at Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB. Mackenzie Hodgson operates as a broker, arranging and administering policies on behalf of customers in partnership with a sister company.

The policies themselves are arranged and administered by Carole Nash Insurance Consultants Ltd, which is registered in England under number 2600841 with its registered office at Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB. Carole Nash Insurance Consultants Ltd is authorised and regulated by the Financial Conduct Authority under firm reference number 307243. Both companies are listed on the Financial Services Register, with Atlanta Insurance Intermediaries Limited holding reference number 309599.

Website Functionality and Cookies

The Mackenzie Hodgson website uses cookies to support essential operations, ensuring the platform functions correctly for all visitors. Additional functional cookies help personalise the user experience by storing preferences and previous selections. Analytical cookies collect anonymous data about how visitors use the site, which helps inform content improvements. Marketing cookies may also be used to deliver relevant advertising based on browsing behaviour. Users can manage their cookie preferences or accept all cookies via the cookie settings available on the site.

Important Update Regarding Motorcycle Insurance

As of 15th April 2026, Mackenzie Hodgson ceased providing motorbike insurance policies. Existing customers will continue to be served by the sister company, with renewals handled automatically by Carole Nash. New customers seeking a motorbike quote are directed to obtain a quote online through Carole Nash. Quotes generated before 15th April 2026 are no longer available, and prospective customers are encouraged to contact the sister company for current coverage options. The transition ensures continuity of service for those requiring ongoing protection.

Company Governance and Contact Information

Mackenzie Hodgson operates under the broader governance of Atlanta Insurance Intermediaries Limited and maintains regulatory compliance through its Financial Conduct Authority authorisation. Customers looking for further information regarding policies, regulatory status, or other inquiries are directed to use the official contact channels provided by the firm. The website also includes links to the accessibility statement, terms and conditions, privacy policy, cookie policy, and a modern slavery statement for transparency.