Mackenziehodgson Reviews

Home Mackenzie Hodgson

mackenziehodgson.co.uk
3.50
131 reviews
Great Rating
Based on 131 user experiences

RatingFacts is an independent review platform and is not affiliated with Mackenziehodgson (mackenziehodgson.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse

Rated 3.50 out of 5 by 131 Happy Customers

41.2%
13%
15.3%
15.3%
15.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 131 reviews

Customers generally report positive experiences with Mackenziehodgson, highlighting helpful staff, competitive pricing, and easy setup. Some recurring issues involve administrative errors, difficult cancellation processes, and communication problems. Overall, satisfaction is high, but certain operational weaknesses are consistently noted.

What customers love
  • Easy setup
Common concerns
  • Difficult cancellation
  • Administrative errors

Last updated 2 months ago

C

They struggled to change my insurance

They struggled to change my insurance on an old bike to that of a new bike something to do with their old bike system
S

Rang up to add a bike to my policy

Rang up to add a bike to my policy after being passed to 3 different advisors was told that I couldn t add a bike that was under 15 years old so was passed to a 4th advisor to take out a new policy
P

Price is ok to start with then once

Price is ok to start with then once they add things on it goes up 105 to 159 then tells you can t use bike for travel to work so ok how much 159 to 270 excuse me it s a 125 cc bike not a motor car or a transit which is cheaper deserves 1 star for that hike in price ridiculous
T

Why put a surcharge on my motorbike

Why put a surcharge on my motorbike insurance for a no fault claim on my VAN over 3 years ago
A

I have not got my policy delivered

I have not got my policy delivered yet And have requested paper copies twice and been assured I would receive it in 7 days its been a month
T

Although never had a problem with the

Although never had a problem with the 1st and 2nd policy 1 for me and 1 for my wife when we tried to change bikes for my wife i was on the phone for well over an hour only to find the charges for changing where more than the policy alone which tbf even the lady on the phone couldn t explain so decided to cancel that 1 with them and just my policy renewed for a 2nd year Will also add I ve we ve never claimed so can t comment on that side of things
N

Check your renewal quote

My renewal came priced at about 140However when I checked on compare the market the same insurance with the same provider through Mackenzie Hodgson was 127 so I rang and they did it for 126 A small saving but it shouldn t have been any different to the renewal quote which should have been the best possible price in fact I understand it is now a legal requirement So it is still worth checking the comparison sights before renewing your insurance But in every other respect they have been extremely helpful and I have no other complaints
G

Hopeless communication

Hopeless communication incorrect telephone number cut off twice only saved by Lorraine
S

45 minutes on hold to add two add ons

45 minutes on hold to add two add ons to a new policy still waiting on confirmation they have been added
G

I purchased policy on line on the 5th

I purchased policy on line on the 5th but didn t get confirmation of policy until the 7th leaving me for 2 days without policy

About Mackenziehodgson

We ve spent our lives living and breathing motorcycles and it is our passion for bikes that led to us creating Mackenzie Hodgson in 2016

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Mackenzie Hodgson is a trading name of Atlanta Insurance Intermediaries Limited.

Mackenzie Hodgson ceased providing motorbike insurance policies as of 15th April 2026.

Policies are arranged and administered by Carole Nash Insurance Consultants Ltd on behalf of Mackenzie Hodgson.

Existing customers will continue to be served by the sister company Carole Nash, and renewals will be handled automatically by Carole Nash.

No, new quotes must be obtained online through Carole Nash. Visit their website for current coverage options.

About Mackenziehodgson

Mackenzie Hodgson Motorcycle Insurance Overview

Mackenzie Hodgson is a trading name of Atlanta Insurance Intermediaries Limited, regulated by the Financial Conduct Authority (firm reference number 309599). The company is registered in England with company registration number 756681 and has its registered address at Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB. Mackenzie Hodgson operates as a broker, arranging and administering policies on behalf of customers in partnership with a sister company.

The policies themselves are arranged and administered by Carole Nash Insurance Consultants Ltd, which is registered in England under number 2600841 with its registered office at Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB. Carole Nash Insurance Consultants Ltd is authorised and regulated by the Financial Conduct Authority under firm reference number 307243. Both companies are listed on the Financial Services Register, with Atlanta Insurance Intermediaries Limited holding reference number 309599.

Website Functionality and Cookies

The Mackenzie Hodgson website uses cookies to support essential operations, ensuring the platform functions correctly for all visitors. Additional functional cookies help personalise the user experience by storing preferences and previous selections. Analytical cookies collect anonymous data about how visitors use the site, which helps inform content improvements. Marketing cookies may also be used to deliver relevant advertising based on browsing behaviour. Users can manage their cookie preferences or accept all cookies via the cookie settings available on the site.

Important Update Regarding Motorcycle Insurance

As of 15th April 2026, Mackenzie Hodgson ceased providing motorbike insurance policies. Existing customers will continue to be served by the sister company, with renewals handled automatically by Carole Nash. New customers seeking a motorbike quote are directed to obtain a quote online through Carole Nash. Quotes generated before 15th April 2026 are no longer available, and prospective customers are encouraged to contact the sister company for current coverage options. The transition ensures continuity of service for those requiring ongoing protection.

Company Governance and Contact Information

Mackenzie Hodgson operates under the broader governance of Atlanta Insurance Intermediaries Limited and maintains regulatory compliance through its Financial Conduct Authority authorisation. Customers looking for further information regarding policies, regulatory status, or other inquiries are directed to use the official contact channels provided by the firm. The website also includes links to the accessibility statement, terms and conditions, privacy policy, cookie policy, and a modern slavery statement for transparency.