Madebyzen Reviews

Worst customer service

We love the look of Made by Zen diffusers and have two for our business Sadly one of them has become faulty ineffective and stopped misting as it should We ve sent multiple videos to hear office but they are arguing that as there is a slight mist it s not faulty - even though it s clearly not working Absolutely horrendous customer service - I would not recommend

These lamps don t last

I was quite horrified with the customer service from made by Zen After 1 5 years my mecura white lamp stopped lighting up it still worked as a diffuser by there was no light I called customer services and the woman on the other end was incredibly rude She laughed at me a number of times because I could remember the name of the lamp I asked if I could replace the bulb and she laughed at me saying you couldn t replace the bulb on that model Eventually I prompted her and asked what I could do and would I have to replace the whole base and she told me that was the case but not before laughing at me more The replacement base is 40 which is 2 thirds the cost of the lamp itself Replacing the whole base doesn t seem very environmentally friendly which I was very surprised by given the brand image Anyway wasn t a great experience I was surprised that the lamps don t last that long that the remedy is so expensive and more that customer service just laughs at your issues

The reaction time was tremendous

The reaction time was tremendous It was thorough thoughtful and positive I would certainly recommend MadeByZen

Best diffuser ever

I bought a Gem diffuser for my wife and she is so happy with the gift It s not just helped me transforming my house in a zen place but also added a touch of design as well

Lovely diffuser gift set

I ve just purchased a diffuser and oil set as a gift and a sneaky little oil for myself The website was easy to navigate and delivery was very quick and my items we packed very well Thank you

Great customer service

Ordered one of the aroma diffusers after falling in love with the diffuser my friend had bought from made by zen The diffuser is silent has an aesthetic look and the light can be set to your preferred brightness After ordering I realized that I would have to pay a significant amount of import taxes on top of my package since I live outside of the EU I requested the customer service to cancel my order as soon as possible before shipping and within 2 days received a sympathetic response My order was cancelled immediately so I would not have to pay any taxes and I received a refund Such a relief and I m thankful for the quick reply After I asked whether their products are available to order inside of the EU Cindy from the customer service team offered to search for the diffuser I wanted at one of their suppliers within the EU - so I could order it from there Could recommend their aroma diffusers to everyone and many thanks to the customer service team

Very impressive

Tried to order a diffuser and oils yesterday but a problem on the website prevented me from getting free postage and free gift The team found a way around this and today my items arrived nicely packaged and with an extra free gift As this is a gift I have not checked the items but I am really impressed by the speed and manner in which this was dealt with Thanks so much Made by Zen My 90 year old mother will be thrilled with these items Might buy myself one at some point

Great product

Great product Received Jasper Ultrasonic Aroma Diffuser as a gift Love the design with glass cover and light Easy to use Lucky to also receive fragrance oils loving lily atm Would and have recommended these products

All round excellence

Can t recommend or thank this company highly enough Beautiful products friendly professional and efficient staff and the kind of customer service I haven t experienced for many years Such a breath of fresh air