Madeindesign Reviews

Made In Design : Contemporary Furniture, Home Decorating and Modern Lighting

madeindesign.co.uk
3.54
137 reviews
Great Rating
Based on 137 user experiences

Rated 3.54 out of 5 by 137 Happy Customers

41.6%
14.6%
14.6%
14.6%
14.6%
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D

Poor customer service - in fact no customer service

Made in Design failed to include an item that they said was included in the delivery Despite 2 phone calls and 3 online queries and e mails they still have failed to contact me beyond saying they are taking up the issue with the courier Photographic evidence was sent clearly showing the item was not included in the delivery They should just send out the missing item Not the service I expect from a high end company
L

Absolutely terrible

Absolutely terrible Called customer service before I placed an order to check it would be delivered before Christmas - they GUARANTEED it would be so I placed my order However the order has yet to be shipped 4 days later and it won t get here in time for Christmas Christmas ruined
E

I d give no stars if I could

I d give no stars if I could My 500 order was delayed countless times and when it did arrive the lamp was smashed as it was wrapped so poorly It was for a Xmas gift so to arrive late was bad enough but then to be broken due to their own lack of care I had to fight for a refund and though agreed I haven t received my money as yet I ve never had such bad service and customer service don t seem to care Good luck future customers
L

Christmas Delivery Lies

I placed my order long before their Christmas delivery cut off date I called to check it would be here in time and was assured it would be I have received an email to state it will not be here before Christmas So now my husband has nothing to open from his children on Christmas Day While the delivery fee is being refunded this is not acceptable Particularly when I ordered it at the beginning of the month and then called 5 days ago and was assured it would be here in time
R

such slow delivery

such slow delivery - still currently stuck at the boarder with no update from Made in Design Such poor customer service and experience Xmas present won t arrive in time despite ordering four weeks before and paying for delivery
E

Terrible

Terrible - Buyer beware Goods are so slow to be delivered and tracking is awful My goods were are held in customs and are still not delivered a week later Company not helpful at all just say it will be with me shortly I have asked for a refund - funny no answer regarding this Very very disappointing - no indication goods were being sent from abroad to uk on ordering
F

Hopeless company

Ordered a gravy boat as a Christmas present in good time for Christmas It didn t arrive no information available Hopeless website very hard to find information Now well after Christmas DPD have apparently sent the gravy boat back to Made in Design saying they couldn t contact me No attempts at contact made and the recipient had arranged to collect it from a local shop but it never got there Unbelievably poor service - avoid using this company at all costs
J

I regret purchasing from Made In

I regret purchasing from Made In Design the company is based in Grenoble France and have purchased a UK domain which gives the illusion that it is a UK based shop which it is not I waited for a month for my items to arrive despite the company reassuring me multiple times items get dispatched within 72hrs I have received items quicker from China It is odd it should take three days to process an order in itself Customs informed me there was an issue with their paperwork I would advise UK shoppers to markedly avoid shopping here it s not worth the hassle just to save 20 compared to UK retailers
H

Flat pack coffee table on a pallet

AVOID Honestly having the worst time with this company Who sends a large delivery lorry to deliver a flatpack coffee table on a pallet I live in a large apartment block with no drop off point accessibility for a delivery this size The only option I seem to have now is to PAY for a return Speaking with the delivery partner I can t even refuse the delivery until the day I ve found numerous other companies which offer delivery by a simple local courier Never ordering from here again Don t be fooled by the low prices
L

Misleading delivery estimates

Misleading delivery estimates I ordered a gift for a friend with an estimated 1-2 week delivery time 6 weeks on and still no delivery There is no tracking to even keep you updated that the item is still not yet in stock After chasing this I received an email to say that the item is expected in the warehouse at the end of March so I assume that means delivery by early April Really not acceptable to have such a long delay and if the 1-2 week delivery time was something they were not able to meet then they should have let me know and given me an option for my money back Very poor customer service and misleading delivery estimates

About Madeindesign

Browse Made in Design's stunning range of modern designer furniture, lighting and home accessories. More than 25,000 products available from top brands including Alessi, Hay, Kartell and many others. Order today and furnish your home with style!

United States

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