Matratzen Reviews

Ihr discount Matratzen-Shop aus Deutschland | Matratzen Discount

matratzen.discount
3.86
99 reviews
Great Rating
Based on 99 user experiences

Rated 3.86 out of 5 by 99 Happy Customers

57.6%
15.2%
3%
4%
20.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 99 reviews

The majority of reviews report a positive experience with Matratzen, highlighting fast delivery, good product quality, and easy ordering. A smaller number of negative reviews detail issues with delivery delays, poor customer service, and unexpected charges. Most customers express high satisfaction with the comfort and value for money.

What customers love
  • Good quality
  • Easy ordering
  • Great price
  • Comfortable mattress
Common concerns
  • Poor service
  • Extra charges
  • Not as described
  • Damage

Last updated 1 week ago

J

Never delivered nor refunded

Massive SCAM Purchased a mattress about 2 months ago Never got it delivered Emailed them many times a lady called Stefanie Gielke replied to me pretending that she is the manager she is not though I ve been asking her to share the contact details of the management which she denied this has been ongoing for more than 5 weeks now No proper reply from them no refund nothing I d recommend to not waste your money on this website as it did happen to me Response to their pointless comment Do you understand English I specifically mentioned that I contacted your legal department and nothing has been done Speak to Stefanie Gielke
S

Awful service never again

The site states that the product should arrive within 2 days However it took them 11 days to deliver my order They only sent the package when I contacted them after a week of waiting Then I finally got an email that my package would be delivered however even though I was waiting the whole day the package did not arrive Then once again I had to file a complaint for them to finally find it and deliver it A very disappointing and stressful experience
S

The worst company I ever bought from

The worst mattress I ever bought Smelled insanely bad I had a headache for several days Oeko-Tex is a scam it only helps companies prove compliance with EU regulations nothing more Of course there is no return option and the shipping ended up costing 100 Avoid this scam at all cost EDIT 04 09 24 I contacted customer service again as they suggested and this came back from them We have copied a text from the Internet for you First air the new cold foam mattress well Exactly how long you should air the cold foam mattress ultimately depends on the smell The truth is that they are selling inferior products at a premium price A mattress should not smell like this not after 2 months I re-affirm my recommendation Do not buy from this company
J

Never ever

I have received matterass and one of them was already dirty I was trying to get in touch with the Company but that was impossible The import charge not included in the price and I have to pay extra 50 to some company wich I m not sure if it is scam Not happy at all as I was buying new mattrass should be clean
M

The bed slats arrived very poorly

The bed slats arrived very poorly packaged and were damaged Despite various emails the company have failed to respond More than 2 weeks after delivery I am still waiting Had to resort to a complaint via PayPal Very disappointed and disillusioned customer
N

THEY DON T DO RETURE

THEY DON T DO RETURE Please be carefull when you order from this site because eventhough on their website it says 30 nights sleep trial free returns 30 N chte Probeschlafen Geb hrenfreie Retoure item should be unopened with the seal undamaged lol D i dont know how is possible to try to sleep on something if it s not open but here apperantly should happen D And also its no 30 days free return but 14 days Product is ok its just very high and doens t really give an anatomic support to your neck So if you don t have some extra money to throw please don t order
S

Mattress has never arrived

Mattress has never arrived While I was thinking that this could have easily been due to the post after contacting support from this site they replied asking me additional info and after giving them all the details they completely shut down and stop replying Something is off here I will follow up and update this once issue is or is not resolved Update 1 I got a response now communication with a courier is still pending
J

This company is a scam

This company is a scam I bought a mattress I never got told it was even Sent It never arrived I ve send 3 emails No one has replied They just took my money DO NOT BUY
K

Enjoy weightless sleep with the 20 cm

Enjoy weightless sleep with the 20 cm high Sleezzz Premium mattress which is ideal for people with orthopedic problems or tension The 3-layer core combines soft viscoelastic foam with supportive cold foam and provides optional lying comfort on both sides medium firm this is what is written in the description of the mattress but that s not true I ve never had such a hard and uncomfortable mattress I wake up with back pain every day and will most likely have to buy new mattresses
C

Horrible experience

Horrible experience DONT RECOMMEND buying form this website Useless customer service not replying back and bad tracking service for the courier company they use My parcel is heading back to Germany for 2 month now And still haven t got my money back Feel like I will never get it back as they are not doing anything Honestly can not believe they have any good feedback Never experienced such a bad care and neglect

About Matratzen

Ihr discount Matratzen-Shop aus Deutschland

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business