Mcdonalds Reviews

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3.58
139 reviews
Great Rating
Based on 139 user experiences

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AI Review Summary Based on 139 reviews

Customers frequently praise McDonald's for fast service, friendly staff, and tasty food, with many highlighting specific employees for exceptional customer service. However, recurring complaints include cold or incorrect orders, high prices, and issues with delivery platforms. Some reviews also note problems with missing items, poor food quality, and lack of accommodation for dietary needs.

What customers love
  • Tasty food
  • Helpful employees
  • Clean restaurant
Common concerns
  • Cold food
  • High prices
  • Wrong orders
  • Delivery issues

Last updated 1 month ago

T

Riley at Frome McDonald s made our visit

On a recent trip to my local McDonald s in Frome Somerset my mum and I were fortunate enough to be greeted by Riley What a wonderful member of staff He was outside taking orders ahead of the drive through He was polite efficient and extremely cheerful despite having been standing out in the cold for most of his shift Thank you Riley
K

McDonalds on Sandwich Rd

McDonalds on Sandwich Rd Whitfield DoverQuality service I forgot my bag with my purse inside Everything was returned to me after security check Amazingly people working there Always with a smile on their faces I m loving it
T

Ma boy Aidan was on shift and he was

Ma boy Aidan braidwood was on shift and he was such a young kind gentleman he deserves a pay raise for his great smile and amazing manners I believe he is a great person for your company and a great choice to be future manager
K

Great service by Brad

Been to the one at saville roundabout old rufford road Brad served and he went above and beyond his duty to read the allergen menu with me since I have celiac disease
G

Comparative performance

I am NOT an advocate of fast food however I was recently in a hurry and we decided to attend one of your establishments on the wirral uk Bromborough retail tbh been in most around here the absolute worst for customer service standards of cleanliness and THE WORST ABUSIVR STAFF ever rock retail By stark contrast Bromborough was so clean staff amazingly polite attentive not standing around chatting food presented as per the menu pictures unheard of all round the flagship for the wirral suffice to say I actually found a place i would visit regularly well done Bromborough Dismal performance daily rock retail
C

10 10 Cleanliness Hygiene and customer service Evesham WR11 2UT

During a visit today with my daughter to Mcdonalds Evesham WR11 2UT I have to commend you on your cleanliness of both the dining area bathrooms Two members of staff Candice Elena were doing a MAGNIFICENT job of cleaning all the surfaces visible and none visible under tables seating etc they worked in excess of their pay grade it was truly amazing to see that they gave 110 in work ethic also there customer service was exceptional what a great experience to be had I have been in multiple McDonald branches over the years and have never seen this much care and attention paid to the hygiene and maintenance of a building like Evesham s team do this needs to be recognised and implemented throughout all branches A leaf should be taken out of their book I would strongly recommend that these two team workers are acknowledge for all their hard work definitely employees of the month Many Thanks a happy customer
L

Brilliant service today from the team

Brilliant service today from the team at McDonald s Newmarket Very attentive staff who were all smiling A special thank you to Prescikah who asked how our meal was the meal was very nice and Prescikah was keeping the area very clean and constantly checking areas she was doing it all with a smile Many thanks
A

I visited 164 168 Barking Road Canning

I visited 164 168 Barking Road Canning Town McDonald s I been with my two kids and my husband A very welcoming environment was visible Suddenly I saw one member Endre was cleaning the sitting area I requested her to give my kids colour pencil and paper She was happily gave pen and paper Later she gave Christmas Drawing paper as well Also she came to us to asked about our order number as well She delivered amazing customer service Well done Endre
H

I had a great experience at McDonald s

I had a great experience at McDonald s in Romford Donna and Rosalia were amazing The kindness made my day
T

This review is purely for Ana at 835

This review is purely for Ana at 835 Rotherham Bawtry Rd McDonalds as a brand get 0Following an aggressive parking charge from ZZPS I spoke with the managers at the above branch in an appeal for some support The managers including General Business Manager who was actually quite rude were totally ignorant of the issue incorrectly claiming that it was beyond their control McDonalds Customer Service also claiming total ignorance and eventually hung up on my phone call Ana stepped in and took my complaint seriously within an hour the complaint was resolved Why is Ana not a general manager when she was the only one who went to any effort in maintaining the McDonalds brand values Which were shattered by the ignorance of the corporate line and other management Thank you so much Ana you need to be in charge

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