Mcru Reviews

Home 2023 - MCRU

3.34
41 reviews
Average Rating
Based on 41 user experiences

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AI Review Summary Based on 41 reviews

MCRU receives strong praise for product quality, fast delivery, and helpful, knowledgeable service, with multiple customers noting excellent communication and prompt dispatch. Several buyers report outstanding experiences, including helpful advice, free upgrades, and flexible solutions. Conversely, recurring complaints focus on what is described as excessive pricing, with some customers citing significantly lower prices for comparable or inferior alternatives elsewhere. A smaller but notable set of reviews criticizes aftersales support, citing unresponsiveness, dismissiveness, and issues such as receiving wrong items or delays. The owner’s communication style and occasional conflicts over returns, incentives, and order problems are also highlighted in critical feedback.

What customers love
  • Excellent product quality
  • Effective problem resolution
Common concerns
  • High pricing concerns
  • Disrespectful owner behavior

Last updated 2 months ago

D

Hi ordered through amazon amr gold 5

Hi ordered through amazon amr gold 5 amp fuse from mcru Amazon advert shows a picture of a box of 3 but you receive 1 But you do get a box and a note saying 1 fuse only The fuse is for internal applications and not for a 3 pin mains plug as I thought So 20 down so you get 1 fuse also small size of product will not fit a mains plug its too small This is misleading buyer be aware
B

I will review MCRU website

I will review MCRU website The site is easy to navigate and has many varied products etc But the prices are excessive Mains cables at 600 with Furutech type plugs etc I have purchased similar quality or better for 44 each I have purchased cable per meter same brand for 11 that cost 36 on his site Couple this with customer comments about his attitude especially when he makes so much profit and I will be avoiding this smuck China is the place for bargains and the sellers r polite Thank you
M

Horrible Owner

Horrible owner David Brook Rude disingenuous pretends to offer incentive points then adds conditions that prohibit you from using them when you want Slow delivery without explanation Try the competition better products available at lower prices from them If you want MCRU power supplies order from Longdogaudio directly
R

send wrong item

They did send me wrong item I ve been emailing them multiple times for the past week without any solution Luckily nothing expensive Still very annoying Non existent customer service
F

Wrote a genuine question about the plug

Wrote a genuine question about the plug being made to BS standards and whether it was approved They delete my comment I assume based on their actions it is as I feared over priced and undersigned but it looks good
T

This man s professionalism knows no beginning

My experience was as follows Hello David I ve got a bit of a problem with the Furutech mains plug end of the no75 cable I received a couple of days ago It all looked fine but I had great difficulty plugging it into my mains block I ve had no problem with the other no 75 I bought from you a few years ago I tried several different sockets on that block and then attempted usingmy other brand new block and still had the same problem Eventually after a lot of brute force it went in but I was concerned Imight damage the new block in the process and now am reluctant to everunplug it in case something gets damaged One of the three pins did look as if it might be very slightly askew on inspection and I m wondering whether this can be resolved without returning it to you I don t want to go ahead and open it up thus voiding the warranty Can you advise please Kind regards Barbara and his reply a curt and dismissive If the plug is in the block and working please leave it as it isit cant damage your block Best RegardsDavid BrookMCRUT 07908056978That was it so far as he is concerned No admission of responsibility let alone an apology for sending a faulty item No offer of an immediate replacement just an arrogant response that implies I have no right to assume I can change leads around as and when I require without fear of damaging my brand new power block I am unfortunately forced to leave this man one star Nothing to add that hasn t already been said by many others
C

Poor customer service

The chap who I spoke to seemed like he didn t really want to be bothered answering my questions Therefore I purchased a Sbooster BOTW MKII Linear Power from another company that works great is made in Europe All good
E

I have never met such disrespect for a buyer

The seller is completely uninterested in buyers I sent three emails no response Absolute ignore The 30-day return offer advertised on the website does not work at all This is a scam Even after 14 days they do not accept the items back even though it is provided by law
M

No more never

Order 62227Strongly framed with customs they wrote in the invoice the amount much more than paid in reality I had to pay a fee and deal with customs for a long time Also not happy with the quality of the product Avoid this terrible seller
K

The seller is dismissive and unhelpful

The seller is dismissive and unhelpful Wouldn t buy anything again from this company cannot recommend

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