Mcru Reviews

Home 2023 - MCRU

mcru.co.uk
3.34
41 reviews
Average Rating
Based on 41 user experiences

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Rated 3.34 out of 5 by 41 Happy Customers

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41.5%
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AI Review Summary Based on 41 reviews

MCRU receives strong praise for product quality, fast delivery, and helpful, knowledgeable service, with multiple customers noting excellent communication and prompt dispatch. Several buyers report outstanding experiences, including helpful advice, free upgrades, and flexible solutions. Conversely, recurring complaints focus on what is described as excessive pricing, with some customers citing significantly lower prices for comparable or inferior alternatives elsewhere. A smaller but notable set of reviews criticizes aftersales support, citing unresponsiveness, dismissiveness, and issues such as receiving wrong items or delays. The owner’s communication style and occasional conflicts over returns, incentives, and order problems are also highlighted in critical feedback.

What customers love
  • Excellent product quality
  • Effective problem resolution
Common concerns
  • High pricing concerns
  • Disrespectful owner behavior

Last updated 2 months ago

M

Power Supply

David has been exceedingly polite professional and accommodating of my request to have built an improved power supply for my phono-stage I initially contacted MCRU on 01-03-21 Today on 10-03-21 I am in possession of a fantastic addition to my system I am not eloquent enough to wax-lyrical about the vast improvements in sound quality so I will say that my experience with David and MCRU has been very positive David provided a high-quality product to my specifications at a very reasonable cost and in a very short time after my initial enquiry I would thoroughly recommend this company
S

A good review

I ve seen some of the comments on here My experience has been exemplary I called for some advise after being somewhat overwhelmed by choice on the website I got a very friendly non pushy help and recommendations I placed my order the next day after a measure up then received my order a couple of days later The product several No 75 mains cables are very nicely put together and wow I am surprised at the extent of the improvement from my previous standard cables So far I am nothing short of impressed
C

Great Service from MCRU

I have placed many orders with MCRU over the years and have always received helpful advice and good service Recently I had a failure of a major component through no fault of theirs I contacted MCRU David and within a couple of hours he had arranged for the faulty unit to be collected from me and a new one to be shipped Exceptional service what more could you ask for
M

Excellent Workmanship and Sound

Just ordered a mains power chord and it has made a real positive difference to the sound of my amplifier improved wider soundstage etcSo good in fact I bought another for my turntable they just look and feel top quality with excellent shielding quality components and cable the sound goes to prove itI have the MCRU mains power chord connected via a DC blocker for extra added benefitVery good customer services and prompt reply to my questions 10 10RK
D

I ordered a 12 volt linear power supply

I ordered a 12 volt linear power supply for my DAC My experience with the order was excellent I had a question about the delivery time and that was answered very promptly by David and the item was delivered earlier than expected and before Christmas which was nice Well packaged too In terms of the product it is well made and it looks and feels like a quality item It has improved the sound of my system I have no doubt about that So I ve nothing but good things to say about my MCRU experience
M

Good communication and understanding

Good communication and understanding emails responded to quickly and questions answered A great service and great products Thank you
S

Honest straight upo advice

Enquired about mains cables and upgraded fuses David was very helpful with honest advice and totally non pushy in fact the opposite as I was advised to just try a fuse first then one cable but my impatience made me buy the fuse and 4 mains cables which I m really looking forward to receiving 10 10
N

I ve just bought my second MCRU item

I ve just bought my second MCRU power supply the first was for my DAC this second one is a linear power supply for my Rega TT PSU It s really well built and feels like a high quality product Delivery was quicker than expected I immediately hear a difference playing vinyl records more balanced more detail more rounded sound and the position of instruments in the soundstage is clearer I don t understand why it works but it does I m really happy with both purchases 240 for a little black box with a blue light is money well spent for me
S

Excellent cable and trade in with a good return on my investment

Having just purchased a Tellurium Q Silver II cable here it arrived 0 5m long than the order and i had already established in principle a trade-in of my old Tellurium Q Black II cable So I posted it off but as David pointed out we had not agreed a price Fair enough but with a quick email exchange I then had a very good trade-in price which had the effect of dropping the Silver II price way down Very good shopping experience
B

I have ordered multiple items from MCRU

I have ordered multiple items from MCRU two LPSU from their LDA range They were assembled quickly and delivered promptly In addition I ordered some fuses which were Delayed from the Supplier David and his team kept me updated and once back in stock upgraded the delivery service I highly recommend this company and I thank David Mike and the rest of the team in looking after me

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